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CMA's Chevrolet of Martinsburg
Martinsburg, WV
63 Reviews
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Showing 63 reviews
January 10, 2013
My husband and I are very, very pleased with the sales person, David Boone!! I will carry his cards with me to refer to other friends. He was very busy that day/evening but was helping us too. We bough person, David Boone!! I will carry his cards with me to refer to other friends. He was very busy that day/evening but was helping us too. We bought a Chevrolet Colorado, a perfect size for me to drive, (I'm 5'1")and I just love the fact that he recommended it for me. We were looking at the full size trucks but i'm very happy with this one! He is personnable and the dealership was very friendly, helpful and I will definately be a return customer. We bought a new truck in 2005, a Chev. Silverado from Apple Valley. Love this dealership! More
by Karen Light
Employees Worked With
David Boone
Helpful September 03, 2012
Shamika Page is amazing Sales Reprensentative. I came in looking for a bigger used but sorta new vehicle to replace my Jeep compass because its to small. She was so kind and helpful and she sat with me the looking for a bigger used but sorta new vehicle to replace my Jeep compass because its to small. She was so kind and helpful and she sat with me the whole time the finance guy worked over the numbers. They got my a good interest rate and a payment I was happy with. Also gave me a good trade in value on my Jeep compass. The process was easy once I decided I for sure wanted it. When we went to sign for the car it was really fast. They don't try to talk you into anything you don't want which is awesome. If you are looking for a car call Shamika Page at 800-626-7789 option 3 and ask for Shamika at ext 233. Thanks, Maggie More
by Magsmcdaniel22
Employees Worked With
Shampika Page
July 09, 2012
I purchased a 2012 Chevrolet Sonic on 06/22/2012 with 2,233 miles on it. Two days later I noticed the transmission was grinding when I placed the vehicle in reverse. Being the vehicle is a GM Certified P 2,233 miles on it. Two days later I noticed the transmission was grinding when I placed the vehicle in reverse. Being the vehicle is a GM Certified Per Owned Vehicle, I called Apple Valley and made an appt. for the vehicle to be inspected. When I arrived at Apple Valley on 07/02/2012, I spoke with Larry Heginbotham. Larry was very short with me from the start. He continued to cut me off when I was explaining the situation with my vehicle and when he finally had time to listen to what my vehicle was doing, he told me it was completely normal for the transmission to grind and that there was nothing they were going to be able to do for the vehicle and there was no reason for me to leave it there. Keeping my cool, I decided it was best for me to just leave at that time. Since then, I've arranged an appt. to take my vehicle back to rockville where I made the purchase. More
by Lmchleb
Employees Worked With
Larry Heginbotham
May 18, 2012
Great experience! Very knowledgable, supportive and patient staff. We would highly recommend this dealership and Mr. Russell personally to all of our family and friends for their buying needs. Thank patient staff. We would highly recommend this dealership and Mr. Russell personally to all of our family and friends for their buying needs. Thank you for such a wonderful buying experience. I absolutely love my new Chevy Traverse!!! More
by bradmelslack
Employees Worked With
Vaughnn Russell
April 25, 2012
Vaughn was very easy to work with. He was not pushy and understood my needs. He answered all my questions, and made arrangements to meet me on his days off. He deserves Kudos. Bobby Springer has a fantasti understood my needs. He answered all my questions, and made arrangements to meet me on his days off. He deserves Kudos. Bobby Springer has a fantastic personality and more tham willing to meet my needs in searching for the car I wanted. For a female, this was a wonderful experience. Everyone I encountered at the dealership was friendly and willing to help. I have bought new General Motors cars since 1969 and this was probably the most pleasant experience of all. I would like to thank everyone at Apple Valley Chevrolet for their support and friendly attitudes. I would recommend this dealership to others. More
by judyb1249
Employees Worked With
VAUGHN RUSSELL/BOBBY SPRINGER, Niki Slaughter
April 24, 2012
My daughter went in to "window shop" and Vaughn came out to assist her. After finding out she would need a co-signer, Mom was called to "assist". He was simply the best! Couldn't ask for a better p came out to assist her. After finding out she would need a co-signer, Mom was called to "assist". He was simply the best! Couldn't ask for a better person to explain the new features, on star and etc... He looked after her as a father would do and I'm sold, well she's sold actually. Thanks again Vaughn for setting up her handless phone the next day, even thou you got the sell. Wished there were more Salesmen like you, every purchase would be pleasurable. When I'm "window shopping", I'm coming to meet you this time. More
by Crystalg1964
Employees Worked With
Vaughn Russell
April 09, 2012
Had a very pleasant experience. Shamika was very professional and accommodating to us while we test drove a few vehicles. She was very knowledgeable with all components of the vehicle we bought whi professional and accommodating to us while we test drove a few vehicles. She was very knowledgeable with all components of the vehicle we bought which was most helpful. Would definitely recommend Apple Valley to friends and family. More
by genes6x6
Employees Worked With
Shamika Page
April 04, 2012
Vaughn Russell is by far the best car salesman I have ever worked with. He was honest, upfront and a pleasure to work with. He is not a high pressure salesman. He is down to earth, great personality and ever worked with. He was honest, upfront and a pleasure to work with. He is not a high pressure salesman. He is down to earth, great personality and I really enjoyed talking with him. His work ethics are simple - Honesty, integrity and please the customer - which he certainly did with me. I would highly recommend a friend to visit Vaughn and Apply Valley Chevy. I know they would not be disappointed with Vaughn or the dealership - They are a first class operation. Steve Kilian Martinsburg, West Virginia More
by steve58wv
Employees Worked With
Vaughn Russell
January 31, 2012
I stopped in to Apple Valley Chevrolet to check out a new car. Shamika Page came out to introduce herself and inquire about any questions or if there was anything she could do to help me. I decided to test d car. Shamika Page came out to introduce herself and inquire about any questions or if there was anything she could do to help me. I decided to test drive a new Malibu, which she gladly grabbed a set of keys for. Once I got in the car, she showed and explained every feature the car had. We then went for a test drive, where she allowed me to pick which roads I'd like to take to see how the car performed. She was never pushy at any time before, during, or after the test drive. Shamika did an excellent job of keeping the lines of communication open as well as explaining everything clearly. She was quick to return phone calls if she wasn't available. She is friendly and very well educated about the automobiles she sells. After I finished up the paperwork, we walked over to my car and she sat with me during the initial OnStar call and asked if I had any questions afterward. She let me know to stop by or to call if I have any questions and she’d be glad to help. Bobby Springer, one of the Sales Managers, is extremely friendly and knowledgeable as well. The way he and his sales consultants work with customers is truly unique in that they make their customers feel like they're always available should you need them. He recognized me immediately, as this is the second purchase I made from Apple Valley Chevrolet. He worked very hard to locate my last vehicle and I was pleased to be able to purchase another vehicle from this dealer. Rob Grissinger walked me through financing on my vehicle. He, too, was friendly and thoroughly explained all of the paperwork to me and ensured everything was to my satisfaction. When I financed my previous purchase, Niki Slaughter went through the paperwork with me and quickly processed it as well. Not only are they both efficient, but they truly take the guesswork out of financing. In closing, I would like to say this dealership is the cleanest, most-modern facility staffed with well-rounded individuals who care about their customers. From pre-purchase to negotiations to closing the deal, this dealer's teams of employees are simply head-and-shoulders above their competition. This dealer is completely honest and they don’t try to pull the “fast one” maneuvers left to other, usually larger dealerships. More
by jbm2k6
Employees Worked With
Shamika Page, Bobby Springer, Rob Grissinger
November 06, 2011
Customer not informed of status of delivery of vehicle at least once weekly. Customer must contact dealership, leave voicemails, and phone calls not returned in a timely manner. Once the deal is made and least once weekly. Customer must contact dealership, leave voicemails, and phone calls not returned in a timely manner. Once the deal is made and they have your money, the customer is no longer #1. More
by meeper
Employees Worked With
Bobby Springer, Sales Manager
