My daughter took my new 2011 Subaru with 17,000 miles in for what we thought was a recall. There was no recall but, with a brand new baby in her arms, the service department took the opportunity to tell her the car was overdue for the 15,000 miles service. I have an extended warranty on the car which she didn't want to void but she wasn't told that this 15,000 mile service is not required to maintain the warranty. She knows I take care of my car and thought she was saving me a service trip so she signed and had the service done. She called me to tell me they did the required service and the cost was $389.00 and I was shocked to put it mildly. I believe she was profiled and they took advantage of her. It's not what they said as much as it's what they didn't say. I called my dealership who informed me these items are not required to maintain the warranty. There was no reasoning with anyone at Winchester Subaru or negotiating the price and, in fact, I was told by Bob Williams they didn't want me as a customer. In the end, I will pay the bill even though I didn't authorize it and I truly believe they were misleading in explaining this to my daughter.