CMA's Subaru of Winchester

Staff is always professional and courteous. We have two outbacks and get them both serviced here. The express service is usually quick but sometimes gets backed up. Waiting area is pleasant eno We have two outbacks and get them both serviced here. The express service is usually quick but sometimes gets backed up. Waiting area is pleasant enough. More

Always makes appointment fast,gets done what is promised and explains the process.Makes your waiting time comfortable and comes to find you when your car is done .Always enjoy my Subaru visits. and explains the process.Makes your waiting time comfortable and comes to find you when your car is done .Always enjoy my Subaru visits. More

This business is the best to have niceness and wonderful work on my vehicle. Wonderful workers at this subura business. wonderful work on my vehicle. Wonderful workers at this subura business. More

On Friday, May 23rd, my wife told me her Subaru Impreza was showing "lights" on the dashboard, and asked me to check them. I realized the "Air Pressure" icon was on, tried to put some air on the back left was showing "lights" on the dashboard, and asked me to check them. I realized the "Air Pressure" icon was on, tried to put some air on the back left tire, at no avail. I decided to take it to Tires Plus in Hagerstown, MD, where she has her clinic. We dropped the car almost at closing time, they will give us a call on Saturday to let us know the damage and the cost for repair. Mid morning Saturday I got a phone call, and though all we wanted was the tire repaired, he read to me a laundry list of issues that, allegedly, were wrong with our car, alignment, oil change, and what not, most of the stuff had nothing to do with our tire. Besides, I took the car for maintenance less than a month ago. They told us the tire could not be repaired, which I was expecting, and given the car, like all Subaru, is an All Wheel Drive, we needed to buy two tires for the back, not just replaced the damaged tire. Long story short, the two tires plus all the tune up were close to $900.00. I smelled rat, told him I had to talk to my wife about it, will call him back. It was Saturday, my wife was still sleeping, only day he can sleep late, I had no intentions to wake her up. I called Subaru of Winchester, Service Department, and asked for Brad Elmore, who I relate the most for maintenance and care of our vehicles, the Impreza and the Forester SUV. He wasn't there but I had Logan on the phone, always ready to help. I explained to him our predicament, and he was clear that if the tire had to be replaced, it had to shaved to adjust it to the other tires. I understood it was a more complex operation than I originally thought, thanked Logan for the counseling, and next I called Tires Plus, I told them we didn't want any work done, we'd pick up the car on Monday, thank you very much. After picking up the car, I realized the tire was low, the Air Pressure icon was up, which forced me to replace it for the spare tire, and drove to Winchester. I called Subaru of Winchester, Brad was in already that day, explained to him what transpired, he told me just come over, we'll take care of it. I got there at @ 11:45 AM, and told Brad I will wait for a while, but if it turned out to be a bigger issue, I would get a loaner and go home. At 12:15 AM, Brad came to talk to me, explained that my suspicions about Tires Plus had been confirmed, and he continued to explain what happened to the tire. I thanked him and told him no problem, I'd continue to wait. He said "No, the tire has already been repaired, you're ready to go." I couldn't believe my ears, reason I didn't understand what he was telling me the first time, that the job was already done. I went back to his station, still in shock, and asked him how much was for the job. He said nothing, courtesy of CMA's Subaru of Winchester. I thanked him profusely, but he was not done yet, he handed me a ticket for a car wash at the place they wash their cars. I don't believe in "luck," luck doesn't exist, you're either blessed, or you're not. For me, it was a blessed day, thanks to The Most High, to CMA's Subaru of Winchester, and their employees, Logan with his advise, which helped us make the right decisions, and Brad Elmore with his finesse and care, extending CMA's Subaru of Winchester's courtesy to us. Besides saving us money, taking our car to CMA's Subaru of Winchester was the right decision, as they have the expertise and the experience to take care of our vehicles, reason we go to them, despite having other dealerships closer to us. Talking to Brad before leaving for home, I told him about the estimate from Tires Plus, and explained that in all my reviews, I always put emphasis on TRUST, with capital letters. TRUST is the reason we have consistently taken our cars to CMA's Subaru of Winchester, because we know of their commitment to honesty. TRUST is the reason CMA's Subaru of Winchester has our undivided loyalty. Ivan Menjivar More

CMA's Subaru of Winchester consistently delivers outstanding service to both of our cars, and my latest visit to them was flawless. I just returned from a maintenance visit for my wife's car, last w outstanding service to both of our cars, and my latest visit to them was flawless. I just returned from a maintenance visit for my wife's car, last week I took mine for the 190,000 miles, and my car was as if brand new afterwards. The key to the relationship with CMA's Subaru of Winchester is trust. We trust they will take care of our cars with top mechanics, highly professional, experienced, and with expertise in their field. Difficult to trust one's car to about anyone, and throughout the years of taking our cars to Subaru of Winchester, ever since we bought them, we have had no complaints. About one or two times we have not been satisfied with their service, and they have gone the extra mile to remedy the situation. We highly recommend them to anyone who owns a Subaru, or is planning to buy one. Cars deliver long term according to the care and maintenance owners provide to them, and Subaru of Winchester is the place to take your cars if you own a Subaru. Ivan Menjivar More

Great customer service. Service dept. Is the best that I have every used. Top Notch from the moment you drive in to you drive out. Service dept. Is the best that I have every used. Top Notch from the moment you drive in to you drive out. More

I always have the best service here. Always a pleasure coming here. The people are always smiling. Always a pleasure coming here. The people are always smiling. More

The service was quick and no issues and I got a service car to use while I waited for my car. car to use while I waited for my car. More

Great service and conscientious staff. Nice facility for waiting. Easy in, easy out. Not stressful 😊 Nice facility for waiting. Easy in, easy out. Not stressful 😊 More

They go the extra steps to make sure repairs are done right, and customer is satisfied right, and customer is satisfied More