Cable Dahmer Buick GMC of Independence

Bad experience with service. I first called about an estimate on alternator, no response from service tech Seth. Had the truck towed to dealership for a 12:00 pm appointment. Th I first called about an estimate on alternator, no response from service tech Seth. Had the truck towed to dealership for a 12:00 pm appointment. The truck left my house around 10:30 am. At 1:30 I called to see if my truck was there. First tech Jeff I talked to told me he had not seen my truck. I called back 3 to 4 times, another Jeff, Josh, nobody knows anything. I was thinking maybe the truck had been stolen. My last call around 4:00 pm to service manager. He grabbed a key on the counter and verified my truck was there within 5 minutes! It took 5 days and multiple phone calls to get my truck repair completed! More

Jaren was a great help and helped our family through a rough time. The communication was on point. Called and walked us through the process, the issues, and the options. Even when the team need more time, rough time. The communication was on point. Called and walked us through the process, the issues, and the options. Even when the team need more time, he was very polite in letting us know in timely manner. More

Hanna Wilson was my Sales Person and was great! Very helpful, knowledgeable and professional. I would highly recommend her if your looking for a vehicle. Very helpful, knowledgeable and professional. I would highly recommend her if your looking for a vehicle. More

Always get the job done i love this palce 2 visit fast in on time in on time More

I really enjoyed dealing with the new service advisor. He seemed to want my service to go well. He seemed to want my service to go well. More

10. 00$ for shop towels (really) oil on the door handle, and Sterling wheel. And a scratch in the passenger door the last time it was serviced. So you can 00$ for shop towels (really) oil on the door handle, and Sterling wheel. And a scratch in the passenger door the last time it was serviced. So you can take me off your list More

In my opinion, my experience with this salesperson was highly unprofessional and made me feel uncomfortable and unsafe. I came to Cable Dahmer Buick GMC of Independence to handle business with the Cable D highly unprofessional and made me feel uncomfortable and unsafe. I came to Cable Dahmer Buick GMC of Independence to handle business with the Cable Dahmer company only! After expressing interest in possibly selling my vehicle to the dealership, I met with this salesperson in his office, where we discussed the car in what I believed was a normal dealership transaction. After around a 30-minute wait, he asked me to step outside to talk. Once outside, away from other employees, he covered the dealership logo on his uniform with his hand and said, “this is just me,” then told me the offer would be $250. I understood this at the time as an offer coming from the dealership, with the dealership's money, and the salesperson got them to approve it, despite the team being strongly against it; I thought he was able to convince Cable Dahmer. However, the conversation then shifted in a way that concerned me. I was told that the title could not be signed on dealership property and that we would need to go to a nearby McDonald’s instead. That's when it clicked in my head, that this is not a normal company procedure, and I got uncomfortable. He also asked me to personally drive him to the McDonald's in my other vehicle, which was unrelated to the sale of my Buick and was purchased from a different dealership. This immediately raised red flags for me, as it did not seem like standard or appropriate dealership procedure and appeared to be separate from normal dealership processes. There was no paperwork presented, no clear explanation of how the transaction would be handled through the dealership, and no clarification that this was separate from Cable Dahmer itself. Because of this, I felt uncomfortable proceeding and chose to leave. I later sold the vehicle through a legitimate, documented process elsewhere. In my opinion, customers should never be asked to leave dealership property, participate in unclear off-site transactions, or provide personal transportation to their employees; especially since Cable Dahmer has a shuttle service with their own company vehicles! This experience caused me stress and concern, and I would strongly caution others to insist that all business be handled transparently, on-site (in-office), and through official dealership channels only. More

My experience was excellent because of Hanna. She made the entire process of buying a new car easy with amazing product knowledge and seamless financing options. Overall, I truly believe she sh She made the entire process of buying a new car easy with amazing product knowledge and seamless financing options. Overall, I truly believe she should be running the entire dealership because ultimately she was the one who knew the answers to every question I had. I’m extremely grateful that she was my Sales Representative and I’ll be sending referrals her way. More

I went to see him after I had problems with service. He listened to the voicemail. Read all the text messages and said this isn’t right. The sad part about the whole thing is when somebody doesn’t stand He listened to the voicemail. Read all the text messages and said this isn’t right. The sad part about the whole thing is when somebody doesn’t stand by the word the word supposed to mean something and it didn’t he told me when I came in there I would be happy Monday to hear the results. All I heard was you needed oil after I had a voicemail telling me that the timing chain went out of my car and then other problems just sad. I will never do business here ever again and I’m hoping to get in contact with the CEO so he can listen to the voicemail and the text back-and-forth. Beware. More

Spencer was a pleasure to deal with and very professional! Took his time to get the proper answers to what I was looking for professional! Took his time to get the proper answers to what I was looking for More