Cable Dahmer Cadillac of Kansas City

Wow. So much to warn potential buyers. Take heed. 1. Walk into the place with a PRE-APPROVED loan from my bank. The slick sales manager decides upon hi So much to warn potential buyers. Take heed. 1. Walk into the place with a PRE-APPROVED loan from my bank. The slick sales manager decides upon himself to tell me that he was going to call my bank to make sure all the paperwork was setup correctly. Took forever. He came out and said he talked to her and all was well. The next day I asked my banker if she had talked to the Sales manager. She said NOBODY contacted her. A complete lie. I found out he did a "indirect loan" (if you don't know what that is, research it) without my permission. I was foaming at the mouth pissed off. Bank told me they had heard this before about this dealership. Beware! 2. They must have found a "slick" way to get me to sign a waiver that pulled my credit that was buried in a document. I told them no to. Beware! 3. Told me that their GAP insurance was the same price as my bank. Found that they are several hundred dollars more expensive. BEWARE! 4. Started having issues with the car days within buying it. Car was in the shop for a total of 14 days with them trying to fix it. I think the thing that angers me the most about this is the service manager telling me "that's just the way that particular engine runs". Come on, I've been working on cars since I was a kid. Don't throw that nonsense at me. I have since bought the exact make/model of car from another dealer and it runs GREAT. No comparison. I guess not all those "type of engines" runs that way. They kept trying to convince me nothing was wrong with the car. Trust me. I'm not stupid and I know cars aren't supposed to hesitate on acceleration and lack that much power . Don't insult my intelligence. 5. I spent a total of 4 hours trying to wrap of the financing. They were turning the lights off as I was leaving. I have diabetes and I was shaking from hunger as I was leaving. Had to immediately stop at McDonald's on the way home. When I say I don't want the warranty, quit asking me! 6. Their new desktop way of signing the financial paperwork. It's purpose is to make you feel rushed to read through everything. 7. Finally. I'm CONVINCED everyone at this dealership is trained to do all of this garbage that is deceptive. When you catch on to their game, and complain, the GM comes in and acts shocked that all of this is occurring and says he will look into it. In the end, the GM took my car back because it was defective. This car was "Pre-certified". That's a joke too and just another way to get you to pay more for a car. One of the things they are supposed to check in the cabin filter during the inspection. It smelled so bad I had to return so they would replace it. My final meeting with GM was tense. He was unapologetic and was acting irritated. I said something and he shrugged his shoulders and said, "I guess it's a wash". So be it. Nobody is going to try to take advantage of me without a fight. I wonder how many people don't catch on or will not fight to be treated fairly. I spent HOURS messing with this dealership. It was a complete nightmare. BEWARE. The dealership where I finally bought another car was a great experience. Done within an hour. No BS games. I love my new car! It took more time out of my life to write this review, but I feel like it's my duty to warn people. BEWARE! More

I think this is the worst dealership that I’ve encountered in the KC area. The salesman that I was dealing with was polite at first, then he had the worst attitude, arrogant demeanor that I ever s encountered in the KC area. The salesman that I was dealing with was polite at first, then he had the worst attitude, arrogant demeanor that I ever seen. The car I purchased was overpriced, & though I had family discount which was never applied. I was desperate for a vehicle as to why I continued with the purchase. I really, really regret that I didn’t do my homework on the suv that I purchased.. The salesman sold me a bunch of out right lies, saying he was trying to keep my payment where I wanted, in fact, the payments were much more than what was discussed. There were modifications to be made on the interior that I’m still waiting on. The bottom line is that I won’t take the suv for services at this location. I’ll go to the dealership on Noland Rd., & will never recommend this dealership to anyone that I know!! So buyers beware!! More

Service dept. is terrible.They arranged 2 service Service dept. is terrible. They arranged 2 service time. Never came to pickup the car. Service dept. is terrible. They arranged 2 service time. Never came to pickup the car. More

Not very pleased with time and labor verses actually what took no more than 30 minutes to repair. Sad very Not very pleased as acustomer took no more than 30 minutes to repair. Sad very Not very pleased as acustomer More

Don't fall for the bait and switch technique of Ryan Broome mailing a letter saying he will guarantee $1K over KBB because they need inventory. We of course looked up our KBB before going in. We looked Broome mailing a letter saying he will guarantee $1K over KBB because they need inventory. We of course looked up our KBB before going in. We looked around and found a vehicle we wanted while they appraised our vehicle. Patrick Mulvihill waited almost three hours to come back to us and give us an appraisal that was to the dollar the lowest KBB appraisal of the range we knew to expect having done our homework. Then he precedes to tell us that to turn around and sell our vehicle he was going to need to put $6100 into it between cosmetic upgrades and detailing work. Not only did Patrick break their guarantee of a high offer, they offended us with the number being significantly lower in value. To be more correct, it was almost 25% lower than the lowest KBB. I was so insulted that I told them right then and there that I would be writing a poor review for them in addition to never going back for service as I have been since purchasing my Cadillac. Our salesperson was Chris Hawkins and he was perfectly fine and did everything we asked of him while looking at their inventory. Patrick was rude and disrespected my wife while they waited on me to get a coffee by the service bay. He asked what our car payments were and she said she didn't know since I bought our Cadillac and pay for it. He said that is was irresponsible of her to not know that in addition to her not knowing the characteristics of our car as he asked her questions. He made sure to tell her that in his marriage such knowledge is always shared and is a must for them. Sorry for my wife's indifference to simply being happy to drive a nice car with a great brand behind it's name. We'll try and do better...somewhere else. More

I took my truck to Cable Dahmer , diagnostic test a problem and they messed up my truck and told me it wouldn’t start upon arrival he drive to see what was wrong with it the day after call me and told problem and they messed up my truck and told me it wouldn’t start upon arrival he drive to see what was wrong with it the day after call me and told me something was wrong now it wasn’t starting!! Lies, so I had to pay for the xxxx they messed up and they did some xxxx xxxx And reported/ paid for my vehicle to be listed on car fax with out prior consent from me. we’re it was not for them to do about my truck. so I going to put them in the Kansas City xxxxxxxx shops, I never take my truck to them again staff, service& sale Manager lied about my truck no good job they sell you after market parts. Bad customer service .. *Cable dahmer is not the same as when Carlos was the owner ! More

What started out as a great experience turned bad quickly, Test drove my 8th or 9th car that day at different dealerships, wanted to find something I really loved. Went through a bad time last year, quickly, Test drove my 8th or 9th car that day at different dealerships, wanted to find something I really loved. Went through a bad time last year, knew my credit wasn't the best, got a cosigner, that lives out of town, she took time out of her afternoon to fill out the application for me. When first contacted the dealership you couldn't stop the phone calls and emails, I started having to call and email them, was told since it was an out of state cosigner we probably wouldn't hear anything from the bank until Monday, this was Friday. Monday rolls around, no word, I give it until right before 2 pm and called Clifton, the sale rep I had been working with, he states he is headed into a meeting at 2, should have good news. 2 pm comes and goes not word. I go ahead and text the number he and I had been texting back and forth from, get the replay in text, no call at 406 pm, that car was sold this morning. like to show you some other vehicles that might work for you. My reply was short. I texted my cosigner right then and informed her They sold they car, she then informs me they never even ran her credit or contacted her. they had a day and a half on business days to get this process started, but sold the car without even running all my financial information with my cosigner. I spoke to the manager Josh, it doesn't seem to be a big deal for them, all they were concerned about was getting me in there to show me something else that might interest me. Cable Dahmer Cadillac or any of the others will never get business from me. And I hope none of my family or friends. As a nurse, I would never treat people like this. Zero stars it what I would give. More