Cable Dahmer Cadillac of Kansas City

I am a senior female and I wanted to buy a car. I hadn't purchased a car since 2015. I had trouble finding the right vehicle. I worked with Cliff (salesman) as I searched for the right fit for me. I hadn't purchased a car since 2015. I had trouble finding the right vehicle. I worked with Cliff (salesman) as I searched for the right fit for me. I have a bad back. I think it made me look very vulnerable. When I finally found a vehicle I wanted to purchase the sales manager Patrick was ready to abuse me to the maximum as he assured me he was going to take care of me and I had nothing to worry about. I found the car on line. It was priced in the 28K range. The salesman Cliff thought the price was 31K range. The sales manager Patrick told Cliff he had just lowered the price that morning. Then the number game was started. The paper work had the price of the car listed differently to raise it to the $31K. I refused the car after I saw the top page of the paperwork. They took the price from $28K to $38K. I was told that I qualified for the gold plan and I had 10 days to give the car back for any reason. Patrick's told me in order for them to take the car back I had to register the title. All of that was a lie. After I registered the title then i was told the car didn't qualify for the gold plan even though I had been charged for it so they could only do me a favor and trade the car back after a different purchase of another vehicle purchase from them. I chose a SUV and when Patrick quoted the price it ended up being a $9K lost value from the 1st purchase. I had been charged for the gold plan then told my car did not qualify for the ability to exchange the car. I asked him which car on the lot did qualify for the program. He said he didn't have any that would qualify. This frustration caused me to experienced my first anxiety attack. The experience was a nightmare. I needed the paper work to show the lies I had been told. I had to get a copy of the paper work from Meritrust CU the loan lender office. They took me thru hoops. I was trying to talk to the gen manager because I couldn't trust Patrick. I only talked to the gen mgr. twice but never in a manner to resolve my problem with the experience. I asked him for the paper work that I had signed. The general mgr. talked to me and told me there was no paperwork. It was such a mess they never produced the original paperwork. It was a heartless experience. I would not treat anyone the way they treated me. So many lies. delays and deceptive practices. Then Patrick would not cancel all those extra purchased options I had said I didn't want from the beginning. I asked to see the paper work for the optional purchases that I had unwillingly purchased. Patrick said he didn't have anything to show me. I insisted he had something that explained what I was being sold. The actual documents stated I could cancel them in 30 days without a penalty. Patrick still would only cancel 2 of the three even though I was reading the document where they said I could cancel them. I am still waiting to get my refund from the title registration. It was an awful experience. I learned to Never deal with dealerships that don't disclose their fees. They charge you for them even though you are saying you don't want them. Then you find out that the days to return the vehicle was all a lie. Very deceptive. Now as I have read some of the other reviews I see that this is not a new practice. It has been done before. I wonder how many fell into this trap. More

Brock always goes above and beyond for us when we bring in or have our vehicles picked up for service. He is always straight forward on services that are necessary or can wait. He always does his best to a in or have our vehicles picked up for service. He is always straight forward on services that are necessary or can wait. He always does his best to accommodate us in any way he can. More

Drew Scruggs is a great service advisor. He consistently meets or exceeds my expectations and when there is an issue, he is right there to help straighten it out with the team. Cable-Dahmer He consistently meets or exceeds my expectations and when there is an issue, he is right there to help straighten it out with the team. Cable-Dahmer is lucky to have a service advisor like Drew! More

I had a great experience working with Ashlyn and her manager. Ashlyn went out of her way to get a vehicle from a different lot across town. They were both helpful and professional throughout the process manager. Ashlyn went out of her way to get a vehicle from a different lot across town. They were both helpful and professional throughout the process. Unfortunately we weren’t able to come to an agreement on numbers, but I appreciated their time and effort. If the right deal comes together, I would definitely consider working with them again. More

"Five-star experience with Charles Carter on my recent truck purchase! He was professional, efficient, and great to work with. He made the whole process easy. Highly recommend Charles to anyone looking fo truck purchase! He was professional, efficient, and great to work with. He made the whole process easy. Highly recommend Charles to anyone looking for a hassle-free deal!" More

This is Steve Taylor. I bought a 2022 Cadillac XT4 from the Cable Dahmer Chevrolet Dealer on Dec. 31,2025. I told them soon afterwords that the brakes made a screeching so I bought a 2022 Cadillac XT4 from the Cable Dahmer Chevrolet Dealer on Dec. 31,2025. I told them soon afterwords that the brakes made a screeching sound. I live around 90 miles north in Savannah MO. The wife drives the vehicle all the time. I brought the car in for the 1st oil change and told the Chevrolet dealership again about the noise. I was getting turned off about the noise and if I would buy another Cadillac because the noise was annoying. I had Emmy call me last Friday and I agreed to bring the vehicle in. Mr. Drew Friedman was my Service advisor. I was there from around 10 in the morning until after 3, I thought that a Certified Vehicle covered everything that could go wrong with a vehicle. Mr. Drew and his manager got me new rotors,new pads, and the labor involved for ZERO cost. They had to order some of the parts or I wouldn't been there so long. They gave me lift over to Gates BQ so I got a Great Lunch while I was waiting for my car, I would highly recommend Drew as a Service Advisor and Emmy as a Public Relations person.I will be back to buy another vehicle when my family needs another vehicle. I also liked the appearance of the remodel of the dealership.A 10 out of 10 among car dealerships More

Had an issue with my key fob. Without hesitation he addressed the problem, l had no appointment but he extended himself during the busy day and resolved the problem. Graciously an Without hesitation he addressed the problem, l had no appointment but he extended himself during the busy day and resolved the problem. Graciously and without fanfare. Great job. Thanks, Dr Robert Marcereau More

Mr.Charles Carter is a great individual to work with. He is kind, thoughtful, and considerate. This young man will take away any of your anxieties about making a car purchase. If it were possible I would is kind, thoughtful, and considerate. This young man will take away any of your anxieties about making a car purchase. If it were possible I would give this young man a rating of ten stars. More

Reggie was a great help with buying my first car! He made me feel comfortable and really helped get what I wanted as a buyer. We so appreciate him working hard and talking through everything with us. He made me feel comfortable and really helped get what I wanted as a buyer. We so appreciate him working hard and talking through everything with us. I recommend coming here and working with Reggie! More

Ashlyn was extremely easy to work, with very upfront and honest. She made the entire process seamless, and got me into my dream vehicle! honest. She made the entire process seamless, and got me into my dream vehicle! More