Cable Dahmer Cadillac of Kansas City

Vic and the people in the service department are amazing. Only good thing about this place. Dalton is a swindler who promised us services we did NOT receive. Amanda Peplow was the quintessential sales person Only good thing about this place. Dalton is a swindler who promised us services we did NOT receive. Amanda Peplow was the quintessential sales person who will not tell you that the vehicle you are thinking of purchasing (2010 GMC Terrain SLT) has a faulty engine. and when it came time to bring in Dalton, he literally sold us (and the sole reason be bought the vehicle) a mythical 5 year warranty package that covered everything but electronics. Come to find out, I actually received a 3 month warranty that expired 2 months ago. DO NOT purchase the additional GPS Theft Tracker or "anit-scratch" stickers that they try to add on for an extra $1000 a piece. It's a joke. They will also try and sell you the "mythical" nitrogen in the tires for an extra $800. Just google that part, it will save you $$$. Advice: when you walk in and sit down to talk shop, say I want my paper work to reflect the sticker price that's advertised on the window. If they bring you anything but, just walk out because the mark-ups they add on and try to sell you are laughable. After purchasing my vehicle the check engine light came on the very next day and when I brought it in to the establishment I JUST purchased it from, I was treated like a leper. I was JUST there the previous day for 5 hours and not one person stopped by to say hello or inquire how I was doing. It was absurd. You give someone your hard-earned money and expect at a minimum to be treated with courtesy. We will never be back. More

Purchased a 2015 Sierra back in July and the original purchase went fine as my previous vehicle was totaled and they allowed me to drive around in the truck until I received the money from the insurance purchase went fine as my previous vehicle was totaled and they allowed me to drive around in the truck until I received the money from the insurance company for the down payment. What has happened since then has been nothing short of ridiculous. The title for the vehicle took about 3 to 4 weeks to come in after my temp tags had expired. I was then informed at the DMV that I was missing a piece of paperwork (the lien release for the original loan shown on the title) and it has turned into a game of numerous unreturned phone calls and promises of people looking into it and never hearing anything back. Initial service was friendly and quick but the forgotten paperwork situation has been a circus act. More

Horrible customer service! We will never buy another vehicle from this dealership again. We bought a 2015 Jeep Wrangler and the listing price was for $22,900. When decided we wanted to purchase the vehi vehicle from this dealership again. We bought a 2015 Jeep Wrangler and the listing price was for $22,900. When decided we wanted to purchase the vehicle they told us the price was $26,000. They advised they had already added extra options to the vehicle that weren’t listed on the listing online. They agreed to only charge us $300 for the added options. A week before we have to title the vehicle we still don’t have the title. Contacted the dealership and they advised we should’ve been called to come pick it up from the dealership. We get up there and the told us they couldn’t find the title and it was mailed to us. Finally get a call back a couple days later and they said it’s now at the dealership. When picking up the title they needed further documents signed by my husband and said we could just email them back. My husband signs the other documents needed and were emailed back. I had to call back up because we didn’t have the IDOD form to title the vehicle. The financial guy by the name of Ngunza, said they couldn’t find it and that I could bring the vehicle back up again and have them do an inspection but it would take an hour to complete. I told him no thank you that I already had a plan B in place. He then proceed to accuse me of forging my husband signature on the other documents that needed to be signed. He then yelled at me when I told him I did not that he could contact my husband directly to verify. Never again will I give this dealership my business and I advise everyone else to do the same. More

Outstanding service I highly recommend this dealership. Jason Otto, in the service department was prompt and professional in getting our vehicle back on the road. I wa I highly recommend this dealership. Jason Otto, in the service department was prompt and professional in getting our vehicle back on the road. I was in a time crunch to get my granddaughters picked up and he had me back on the road in plenty of time. I am a long time customer of this dealership and Jason is an excellent service tech! More

Great Exepereince! I have nothing but great experiences servicing my CTS4 at Cable Dahmer. Laura, my service manager, has been responsive, accommodating, and provides e I have nothing but great experiences servicing my CTS4 at Cable Dahmer. Laura, my service manager, has been responsive, accommodating, and provides exceptional customer service. I am a big fan. More