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Cable Dahmer Cadillac of Kansas City
Kansas City, MO
80 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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80 Reviews of Cable Dahmer Cadillac of Kansas City
June 04, 2020
I purchased a 2017 Escalade 5 months ago. Warranty to powertrain only. But when my brakes were found to have worn out prematurely they repaired no cost to me. Thank you for standing behind your product. powertrain only. But when my brakes were found to have worn out prematurely they repaired no cost to me. Thank you for standing behind your product. More
by Cstevenson1701
Employees Worked With
Laura, service writer and the service manager
Helpful March 17, 2020
Horrible customer service! We will never buy another vehicle from this dealership again. We bought a 2015 Jeep Wrangler and the listing price was for $22,900. When decided we wanted to purchase the vehi vehicle from this dealership again. We bought a 2015 Jeep Wrangler and the listing price was for $22,900. When decided we wanted to purchase the vehicle they told us the price was $26,000. They advised they had already added extra options to the vehicle that weren’t listed on the listing online. They agreed to only charge us $300 for the added options. A week before we have to title the vehicle we still don’t have the title. Contacted the dealership and they advised we should’ve been called to come pick it up from the dealership. We get up there and the told us they couldn’t find the title and it was mailed to us. Finally get a call back a couple days later and they said it’s now at the dealership. When picking up the title they needed further documents signed by my husband and said we could just email them back. My husband signs the other documents needed and were emailed back. I had to call back up because we didn’t have the IDOD form to title the vehicle. The financial guy by the name of Ngunza, said they couldn’t find it and that I could bring the vehicle back up again and have them do an inspection but it would take an hour to complete. I told him no thank you that I already had a plan B in place. He then proceed to accuse me of forging my husband signature on the other documents that needed to be signed. He then yelled at me when I told him I did not that he could contact my husband directly to verify. Never again will I give this dealership my business and I advise everyone else to do the same. More
by Tailer
Employees Worked With
Ngunza
November 20, 2019
Today we purchased a Cadillac XT5. I highly recommend Today we purchased a Cadillac XT5. I highly recommend Tristyn Goebel at Cable Dahmer dealership in KC. His mechanical background and knowledge hel Today we purchased a Cadillac XT5. I highly recommend Tristyn Goebel at Cable Dahmer dealership in KC. His mechanical background and knowledge helped us make decisions on the purchase of our vehicle. He was very easy to work with and very attentive to detail. More
by Sherry Stinnett
Employees Worked With
Tristyn Goebel
April 21, 2019
Did me right Happy...bought a jag and it had...uh...errors...the GM at the dealership demanded they be repaired for free. I'm happy and would return. Happy...bought a jag and it had...uh...errors...the GM at the dealership demanded they be repaired for free. I'm happy and would return. More
by Broken Dreams
Employees Worked With
Mike and Bob
January 19, 2019
Outstanding service I highly recommend this dealership. Jason Otto, in the service department was prompt and professional in getting our vehicle back on the road. I wa I highly recommend this dealership. Jason Otto, in the service department was prompt and professional in getting our vehicle back on the road. I was in a time crunch to get my granddaughters picked up and he had me back on the road in plenty of time. I am a long time customer of this dealership and Jason is an excellent service tech! More
by Sherri
Employees Worked With
Jason Otto
January 17, 2019
Great Exepereince! I have nothing but great experiences servicing my CTS4 at Cable Dahmer. Laura, my service manager, has been responsive, accommodating, and provides e I have nothing but great experiences servicing my CTS4 at Cable Dahmer. Laura, my service manager, has been responsive, accommodating, and provides exceptional customer service. I am a big fan. More
by Darin Hicks
Employees Worked With
Laura Bowman
September 13, 2018
Fantastic Experience!! I would recommend this dealership to anyone looking for a higher class vehicle. I purchased a 2008 BMW 335i convertible from this dealership and ende I would recommend this dealership to anyone looking for a higher class vehicle. I purchased a 2008 BMW 335i convertible from this dealership and ended up discovering the vehicle had a bad wheel bearing. They took the vehicle back and made sure it was fixed free of charge. If I have the need and opportunity, I'd love to purchase from them again. More
by Jeff
Employees Worked With
KEN WALKER
March 05, 2018
car purchase went to dealership to purchase an xt5,they had some good pricing...finally come to an agreement on Sat am,about 9.30..was told they were too busy to s went to dealership to purchase an xt5,they had some good pricing...finally come to an agreement on Sat am,about 9.30..was told they were too busy to see financing all day,ok what about Monday ..no too busy all day..ok let set an appointment for Tuesday..ok at 1 pm..got there at 12.15 ...waited until about 12.50 and was told there was someone put ahead of me since they had just purchased a vehicle..was told to go to lunch and come back at 2pm and might get it done....after i left i figured it was not meant to be and cancelled the purchase by calling the salesman....that was it ,nocalls no nothing...the people seem nice ,especially Carlos....who answered all my questions and returned my calls quickly.. was a very disapointing experience................. More
by ed
Employees Worked With
Carlos
June 17, 2017
Check your car after service Their car wash put a gouge in the back bumper which they are going to fix, but it is an inconvenience for me. Nothing on the receipt notates they chan Their car wash put a gouge in the back bumper which they are going to fix, but it is an inconvenience for me. Nothing on the receipt notates they changed the Passenger Compartment air filter which is on the maintenance schedule for this visit. Also, I would expect them to check the air pressure in the tires when they rotate them. This wasn't done either. More
by Wyandot
Employees Worked With
Roger Waterfield
June 06, 2017
This is why I return to Hendrick Cadillac. My significant repairs were handled in a very expeditious and professional manner. I'd especially like to point out the utmost understanding and conce My significant repairs were handled in a very expeditious and professional manner. I'd especially like to point out the utmost understanding and concern exhibited by my service advisor, Mr. Roger Waterfield. I can only hope that Hendrick appreciates the value he adds to the company name. More
by Towncarguy
Employees Worked With
Roger Waterfield
