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Cable Dahmer of Kansas City
Kansas City, MO
596 Reviews
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Showing 596 reviews
November 29, 2014
WORST CAR-BUYING EXPERIENCE COURTESY OF RON FRANKLIN I would like to share with you my dealership experience at Cable-Dahmer Chevrolet at 103rd & Wornall Road and follow-up with my dealership experience I would like to share with you my dealership experience at Cable-Dahmer Chevrolet at 103rd & Wornall Road and follow-up with my dealership experience at Cable-Dahmer GMC-Buick-Cadillac. My husband & I went shopping for a pre-owned car with low mileage for our small business at Cable-Dahmer Chevrolet on the evening of November 10, 2014. We were approached by Ron Franklin, a sales associate, who showed us a 2014 Chevy Traverse with 18K miles on it. We took it for a test drive and along the way, inquired if we could test drive overnight. Ron said no due to insurance regulations, but he did mention we could trade this back in if we drove it less than 1000 miles or 2 weeks, whichever was less. We returned to the dealership, satisfied with the vehicle and the trade option, and went ahead to purchase the vehicle. The next step was meeting with Carrie, in finance. We requested the Traverse to be titled using company credit. Carrie suggested I enter my information as a co-applicant. Turns out, my credit was the only one run for determining approval for purchase. She didn’t know if she could use our business solely as the responsible payer, but said she would look into this issue tomorrow on her day off; she never followed up. The next morning, November 11th, we begin inspecting the vehicle and realize there were way too many dings/dents, nicks and scratches. We called Ron reporting what we were finding and wanted to exercise a trade. We drove to the dealership that evening after I came home from work, and Ron found us another 2014 Traverse with 12K miles. We took this for a test drive, and Ron stated again, “you have 1000 miles if you want to trade, Miss Holly.” This Traverse was better to our liking, however, there was the matter of some damage on the back door we wanted fixed. We again signed the papers and learned Carrie was not working that day and still did not complete the title as we requested. The next day (November 12th), my husband brought the Traverse in and Ron advised the damage on the back door could be taken care of by Paintless Dent Repair. Ron said to bring the Traverse back on Thursday at noon when they were here. We return Thursday November 13th at noon, Ron is off that day, no one was aware of our appointment with Paintless Dent Repair. We spoke to your Service department who sent us to your body shop, who told us the damage to the back door could not be fixed by Paintless Dent Repair, and they only show up on Wednesdays. On November 14th, we return to the dealership, where Ron was going to make calls to get the repairs done. By this time, I was not comfortable with the vehicle and wanted to exercise a trade. Ron asked if we had less than 1000 miles on it we told him yes, it has been parked in the driveway since Wednesday (November 12th). The following Wednesday, November 19th, my husband called Ron and told him we wanted something different. Ron suggested a Chevy Terrain, but I wanted something more along the lines of a car. Ron said he would look into this and get back with us on Friday. On Friday, November 21st, everything changed. Ron told us we couldn’t trade because he said we had to first register the Traverse. We tried to reach the general manager Amanda, but she was unavailable. I called another General Manager at the Independence store and spoke to Dan Boyer, told him this issues we were facing. He listened to my concerns and I informed him my husband was on his way over to see about a trade. My husband met with Dan, who asked what he was looking for, and introduced him to a salesman, Nathan Steele. We researched a Buick Regal while looking for cars and found a blue one right on the showroom floor. The dealership was accommodating to our needs and allowed my husband to drive that Buick Regal right off the showroom floor. Fortunately, this was during the daytime, so he could inspect everything and be sure this is what we really wanted without the high-pressure sales pitch and a salesman tagging along on a test drive. When my husband picked me up from work, I knew this was the car for us. We drove back to the dealership in Independence and worked out a trade. Nathan Steele exceeded our expectations and spent quality time with us answering all our questions and offering assistance to personally show me all the options, how the technology works, and discuss the scheduled maintenance. Another bonus not mentioned at the other dealership, was the GMC Black Friday deal, which greatly influenced our decision to buy new rather than pre-owned. Chris Chiles, finance manager at Independence dealership, used creative financing to make this trade work. The purchase price on the Traverse was $30,995 initially + warranties + $2500 taxes. The trade-in value amounted to $24K, for less than 2 weeks and under 1000 miles of nothing but unresolved issues. The purchase price of the Buick Regal before the promotion was $32K, the discounted the price 20%, totaling $26K. There was NO explanation for paying $2613 in taxes on the Traverse because it was not registered to us, Cable–Dahmer still owns the vehicle. This car-buying experience was one of the most frustrating and left us upside-down on a vehicle we do not even own. I would appreciate a reply and remedial action to resolve this matter. More
by Prestige5026
Helpful November 28, 2014
AAA+++ Would buy from again! From the moment I walked in the door, my salesman, Steve Geren made me feel welcome. He wasn't pushy and was very accomadating to my needs. I am ext From the moment I walked in the door, my salesman, Steve Geren made me feel welcome. He wasn't pushy and was very accomadating to my needs. I am extremely happy with the dealership and my Chevy Tahoe purchase. Thank you! More
by Pklein1977
Employees Worked With
Steven Geren, Rachel Maxon
November 20, 2014
Beyond Amazing Above Exceptional Experience!!!!! Kari your wonderful you made the impossible possible words can never express my gratitude. Chris Rayl its obvious why your so successful your kindness Kari your wonderful you made the impossible possible words can never express my gratitude. Chris Rayl its obvious why your so successful your kindness and patience just can't be rated. Jacobe you rock for sure. These are the people that made my experience perfect each person has a story and a different circumstance but these are 3 people I will never forget simply because they made the impossible possible and for this I will be forever grateful. T.Stewart More
by tstewart23
Employees Worked With
Valerie Dennison
November 19, 2014
oil change and tire rotate Great Service and Fast. If I need to schedule appts or have questions I always call John Price. He is great! Always helpful in answering my questions. Great Service and Fast. If I need to schedule appts or have questions I always call John Price. He is great! Always helpful in answering my questions. Great dealership and services guys! More
by RAYTOWNM
Employees Worked With
John Price
November 18, 2014
It was really good everybody there was really nice to me they make you feel really good..because whenever I need another car I will go to You gays projects and other veh everybody there was really nice to me they make you feel really good..because whenever I need another car I will go to You gays projects and other vehicle More
by Jovany Gonzalez
Employees Worked With
Brandon Gapelu
November 04, 2014
service dept review Trevor was awesome. He was very cordial, informative, and great to work with. I will definitely ask for him by name next time I need service. Trevor was awesome. He was very cordial, informative, and great to work with. I will definitely ask for him by name next time I need service. More
by ebarnes
Employees Worked With
Trevor Walton
November 03, 2014
purchased car for my daughter from the work of the sales person, Steve Schwietzer to the Used Car Manager, Tom Bear and the icing on the cake was how quickly the deal was put toget from the work of the sales person, Steve Schwietzer to the Used Car Manager, Tom Bear and the icing on the cake was how quickly the deal was put together by their F&I Manager Derek Ohlert. First time working with this team but won't be the last!! In the time that took, they also serviced a recall on my Cadillac... More
by cris.mart.18
Employees Worked With
Steve Schweitzer, Tom Bear, Derek Ohlert
November 01, 2014
To be determined.... All in all it was an average to good experience. I do have to say that Clint was very nice to work with. I started my car buying journey months ago, r All in all it was an average to good experience. I do have to say that Clint was very nice to work with. I started my car buying journey months ago, reviewing cars on Edmunds, Kelly Blue book, NADA, and many more. I also reviewed dealerships. After reviewing cars and the reliability of them I had a good idea what I wanted. The reason I ended up at Cable Dahmer was because they had the used Kia make, model and year I was looking for at the Kelly Blue Book suggested price. I went to a lot of places and dealt with a lot of car salesmen. Get real! Car dealerships are car dealerships and most the people I know compare dealing with a car salesman kinda like going to the dentist, something you gotta do. I will say that in my journey I did experience some real STINKERS and a couple of really good people. I will say that Clint was more honest and upfront than I had expected. I have two friends who are going through the same process, one for a new vehicle and one for a used and the games they have dealt with is what I expected to have to go through but that was not the case with Clint. Chris Rayl was also a pleasure to chat with. I will say that the financing end made me feel like I was being RUSHED. It was late and wondered if they were wanting to go home but I think it is just really all part of the dealership process. I did get the extended warranty insurance which does have some interesting guidelines, so read the contract so you fully understand. The warranty insurance is through a company by the name of Century which does have a A+ rating through the BBB but other customer reviews give them nothing more that 1 star, so really think about that. When I called Cable Dahmer to ask about this company I had to leave a message and I have NOT been called back yet. So take it for what it is worth... to be determined. Thanks Clint and Chris!! More
by tanglebogus
Employees Worked With
Clint Albin
September 26, 2014
Date night that turned into a sale It truly is your dealer and Chris Mann is not your typical salesman. We went to look and dream about a new vehicle only to end up purchasing. We did a It truly is your dealer and Chris Mann is not your typical salesman. We went to look and dream about a new vehicle only to end up purchasing. We did a quick look up for our truck a dream of what we could get the truck and magic happened. Chris presented his best deal upfront. My wife was even on the same page! Chris don't change! Your 'honest and hard working normal guy' persona is what made me not feel pressured and pushed. Thank you! We'll be spreading your name! More
by Chevy-75
Employees Worked With
Chris Mann
September 23, 2014
excellent dealership I was pleasantly surprised at my experience with this dealership. All of the employees from the salesman to the finance officer were very friendly, l I was pleasantly surprised at my experience with this dealership. All of the employees from the salesman to the finance officer were very friendly, laid-back, and most importantly not pushy. My salesman was Kynan Ramsey and I would highly recommend him to anyone that wants someone who won't bully you into buying a vehicle. He made my car buying experience the best I have had to date. More
by ablawson
Employees Worked With
Kynan Ramsey, John Price
