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Cadillac of Bentonville
Bentonville, AR
26 Reviews
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Showing 26 reviews
July 29, 2026
Had bad experience with dealership but it was corrected by owners son. Was going to remove my 1 star rating but can’t. I just want everyone to know that owner took great concern and had great communication by owners son. Was going to remove my 1 star rating but can’t. I just want everyone to know that owner took great concern and had great communication in explaining its actually a great car and the will NOT leave me stranded. Know that owner does care about their business and having satisfied customers. Thank you More
by Alberttd6
Employees Worked With
Adam Sloan
July 27, 2026
Poor customer service. Bought a brand new 2023 XT6, within days had issues with computer/radio. Screen kept blacking out. Cadilac replaced it, then at 20,000 miles transmi Bought a brand new 2023 XT6, within days had issues with computer/radio. Screen kept blacking out. Cadilac replaced it, then at 20,000 miles transmission went out. Tried to work with Josh in service. Also called service manager Jeff and manager of dealership. I asked what are my options as these are big issues going on with the vehicle. Jeff said it was concerning and recommended I BUY an extended warranty. So they sell me an expensive luxury car that has major issues and tell me to give more money to them to do an extended warranty. I asked if they would cover extended warranty and Jeff said, oh no I don’t think we can do that but I’ll ask and get back to you. I never heard back from Jeff the so called manager and when I get to pick up my car the service department left a socket from their wrench in my car, dirt all over the floor and my phone charger cord, the end of it was torn off. I expect better customer service and really expect if you sell a luxury car STAND BEHIND YOUR PRODUCT! More
by Alberttd6
Employees Worked With
Jeff Tyson
December 03, 2019
Sales and service are fantastic! We highly recommend Cadillac of Bentonville for both. We bought our escalade from Steve and had a problem with the Que screen right away. They took care of the problem Cadillac of Bentonville for both. We bought our escalade from Steve and had a problem with the Que screen right away. They took care of the problem quickly with great service. Great staff. More
by JayandMargie
Employees Worked With
Steve, and everyone in Service
May 02, 2019
Very professional friendly service center The service personnel are very efficient, knowledgeable and friendly. I have had my Cadillac for over 4 years and always take it to Cadillac of Bento The service personnel are very efficient, knowledgeable and friendly. I have had my Cadillac for over 4 years and always take it to Cadillac of Bentonville as I know that the work will be done correctly. If I buy another Cadillac it will be from Cadillac of Bentonville because of service center and their very friendly sales team. MiKe P More
by Mike P
Employees Worked With
Ken Porter
December 31, 2018
Excellent Service This is the only dealership in NWA that I trust to provide dependable and reliable service. I’ve been there several times for routine maintenance and This is the only dealership in NWA that I trust to provide dependable and reliable service. I’ve been there several times for routine maintenance and for other various issues. They have always been able to address the problem and quickly remedy the issue. Last visit, I was late returning to pick up my vehicle and the sales staff and service department (from home) went completely out of their way to get me taken care of and back in my car. Awesome job and much appreciated. More
by Kevin E.
Employees Worked With
Service Department
December 15, 2018
An unsatisfactory event Recently brought my Cadillac in for some warranty work. When I came to get my vehicle I found scratches, scrapes, and a green paint deposit on the rig Recently brought my Cadillac in for some warranty work. When I came to get my vehicle I found scratches, scrapes, and a green paint deposit on the right front fender. Service manager told me all this was there when I brought the car in. He was quite adamant about it. I was just as sure and as adamant that this was not so. He took a picture of the damage and said he would get an estimate from the repair shop and call me. He hasn't followed through on that either. Not a happy customer at this point! More
by Tom
Employees Worked With
Their names are unknown to me.
December 08, 2018
Good Customer Service Staff is always professional and helpful. Angie and Tyler assisted when I came in with a low tire and had to get a new one. Do wish there was a larger Staff is always professional and helpful. Angie and Tyler assisted when I came in with a low tire and had to get a new one. Do wish there was a larger fleet of loaners, they were all out for the day. Tire had to be ordered and I was without a vehicle. More
by AngelaE
Employees Worked With
Angie , Tyler Foster
December 01, 2018
Waste of time. I had an appointment for a new part to be put in my car, a part that the dealership told me I needed. When I arrived for my appointment at 7:30am befo I had an appointment for a new part to be put in my car, a part that the dealership told me I needed. When I arrived for my appointment at 7:30am before work, they were not prepared at all. They asked me which specific part I was needing... I am not a mechanic, so I was not sure. Then they told me they didn’t have the part in. The dealership should have checked the day before and called me instead of wasting my time before work. Every time I come to this dealership they are unprepared and unorganized. More
by Cadillac123
Employees Worked With
Service Department
October 18, 2018
Excellent service. Always treated with respect. Great service department. They answer all my questions. Could not treat me better. Thank you for your service to me and m Always treated with respect. Great service department. They answer all my questions. Could not treat me better. Thank you for your service to me and my vehicle. More
by J.Freeze 3459
Employees Worked With
Angelina Schwartz
October 17, 2018
Excellent Service Department Always excellent and professional service. Staff explains service details and makes it convenient by providing a loaner if needed for longer service. Always excellent and professional service. Staff explains service details and makes it convenient by providing a loaner if needed for longer service. On my fourth vehicle and have found consistent service for the last several years. More
by Don Gibson
Employees Worked With
All service managers and techs
