Cadillac of Bentonville

Super Dealer & Service We have 2 Cadillacs and are completely satisfied with the sales team and service department. The service department is the most important to us in ea We have 2 Cadillacs and are completely satisfied with the sales team and service department. The service department is the most important to us in earning our repeat business, and Cadillac is Bentonville has taken care of our every need. More

Awesomeness These guys are on top of their game ! They are very courteous and helpful . They answered all my questions and were very knowledgeable about their pro These guys are on top of their game ! They are very courteous and helpful . They answered all my questions and were very knowledgeable about their products . I would highly recommend this dealership to everyone I know . More

Incorrect recommendations I went initially because I had an issue with one tire pressure decreasing (Wednesday). I was quickly told that they didn't see an issue but they touc I went initially because I had an issue with one tire pressure decreasing (Wednesday). I was quickly told that they didn't see an issue but they touch up the car with a little air and I was on my way. The very next day my tire pressure is low again and I headed back to the dealership. The called me in less than an hour telling me they I need two rear tires. I was reluctant to buy new tires and I had my oil change about 2 months prior and was never got an indication my tire tread was getting close to be bald. However, I went ahead and got it change. I kept their loaner over the weekend until then could get the tires in. On Monday I received a call my car is ready. I picked up the car on my way home. Sure enough the next morning my psi on the tire that I had an issue with is slowing going down. I wanted to make sure it wasn't just osmosis and it would go down everyday. I went back to the dealership on Thursday and told them I am having the same issue. They said they will figure it out however they didn't have a loaner so they just aired up my tire and told me to come back on Friday. At this point I text my sales guy and he ask the service director to call me. Jeff Reid called me back that day and I explain the situation to him which now I am questioning the reason why I was ask to get new tires as it did not fix my issue. He then proceed to tell me they now have a loaner if I wanted to come back. I stated I was already home and didn't want to drive back to Bentonville but I will be in there tomorrow. He actually had someone bring me a loner and the guy took my car so I didn't have to go in on Friday. I got a call back on Friday stating they found the issue and there was a hairline crack on my wheel and they had to order a new wheel. Again, they told me I can keep their loaner for the weekend. However, the plate expire that day so I had to make another trip to the dealer anyhow. Finally, on Monday they called and told me my car was clean and ready to go. When i got there, my tire had lubricant all over the tires and wheel. I looked at the service guy and said really? They took the car back to be clean. I didn't end up paying for the wheel because I had a tire/wheel package. I am very disappointed that I never got a call back from the service director or the normal call about making sure I got good service. More

great service Had issue with new escalade great service all the way around will buy my next escalade there because of service with a smile Thanks Tyler and Nathan Had issue with new escalade great service all the way around will buy my next escalade there because of service with a smile Thanks Tyler and Nathan More