Cadillac of Greenwich

After searching on-line to find the Cadillac Lyriq with the features that I wanted, Cadillac of Greenwich responded promptly to my inquiry. I found that the sales staff was very knowledgable and easy to de the features that I wanted, Cadillac of Greenwich responded promptly to my inquiry. I found that the sales staff was very knowledgable and easy to deal with. I leased the vehicle that I had been looking for and the dealership has been excellent in following up with me. More

I wanted to take a moment to provide some feedback on my recent experience with Cadillac in Greenwich. I placed an order with your dealership back in June 2022, eager and excited to make my first car pur recent experience with Cadillac in Greenwich. I placed an order with your dealership back in June 2022, eager and excited to make my first car purchase. Unfortunately, what should have been a thrilling experience turned into a rather uncomfortable one. To initiate the process, I was asked for a $2500 deposit, with an initial $1000 and the remaining $1500 after order confirmation. Throughout the entire process, communication from the dealership was lacking, and I often found myself having to reach out for updates on my order. I even felt the need to escalate the situation by opening a claim with the manager, Tracy. While dealing with Tracy, Nicole, and Terric, it became evident that their commitment to customer satisfaction was not at the level I had hoped for. Despite offering a downpayment of over 50%, I was informed last month that the deal had fallen through due to my lack of credit history with an ITIN. Tracy's only suggestion was to pay for the car in cash, which unfortunately led me to reconsider the purchase. In the subsequent month, the process of receiving my deposit back has been nothing short of a nightmare. Despite my consistent attempts to reach out via calls and messages, it seems that Nicole and Terric have lost interest in assisting me, perhaps due to the fact that my purchase did not go through. This lack of responsiveness has left me feeling undervalued as a customer. In reflecting on this experience, it seems that Tracy, as the manager, sets the tone for the entire dealership. The challenges I faced with communication and responsiveness may be indicative of broader management practices. Based on my experience, I regret to say that I cannot recommend this dealership. Clear and honest communication is a vital aspect of any customer-business relationship, and regrettably, I found this lacking. Sincerely, More

Excellent customer service by Sales and Service Departments, very accommodating, all questions and any concerns were responded to . Departments, very accommodating, all questions and any concerns were responded to . More

I scheduled an appointment to have several keys programmed to my vehicle. Cadillac of Greenwich seeming offer a great service of pick up and drop off so I wouldn’t have to take time out of my day t programmed to my vehicle. Cadillac of Greenwich seeming offer a great service of pick up and drop off so I wouldn’t have to take time out of my day to get the work done I had requested. The pick up driver then drove my Escalade into the retaining wall alongside my drive way, causing damage to the rim. To make it worse, the drive then opened the door and hit the driver door into the retaining wall chipping the paint. All of this was captured on video. They said they would repair the damage at no cost, and they did. However, they said it would take one day and subsequently kept my vehicle for three days, continuously sighting they needed more time. I also do not trust the repairs that were made and am having my vehicle inspected by another group of professional mechanics to make sure they did not withhold information related to the damage they caused. No matter how many times I called to get updates, no updates were given until the hour before the car was returned. At that point, I received word from the service department that they wouldn’t be driving my car back down the driveway and would leave it in the road. Which should all be available on the recorded lines if the department manager doesn’t believe me. A car dealership that hires drivers who are unable to navigate a straight line is absurd. The service person I spoke with about 20 times over the course of the three days also continued to sight that he experienced a similar situation with more damage to his car in the past and that I should realize that accidents happen. What a horribly trained service department! If you are considering using this dealership, think twice. I will never be back. They also refused to answer all of my questions in writing via the 4 emails I sent. More

Purchase experience was poor. After a signed purchase agreement, got a call from finance manager saying they were losing money so if I didn't agree to pay more, they were canceli After a signed purchase agreement, got a call from finance manager saying they were losing money so if I didn't agree to pay more, they were canceling the contract. I said fine. Two hours later I get a call back from sale manager saying he was doing me a favor and would sell me the car. Should have walked away, but as they then honored the original agreement I purchased the car. after a few months, the Wifi stopped working. Dealer says call Onstair, not their problem. Onstar made me sit in parking lots and tried several fixes that didn't work and to go back to the dealer. Dealer service continued to say not their problem. Service manager told me to leave. After several times of me talking to dealer and to onstar, one of the dealer techs overheard the conversation and asked if he could look at it. He popped the hood, unplugged the router plugged it back in and worked fine. a 2 minute fix after 3 months of me going back and forth with dealer and onstar. Yesterday was final straw. Took vehicle in for brake pads and an oil change. Both items they have "service specials" on their website. After trying to upsell me to rotors and serveral other items, we agreed on the pads and oil change. When I go to pay they say they will only use 1 "service special" can't use both. So they charge $225.50 for an oil change when they show $99 on the website. They say it says can use only one special on the website. I check and don't see it anywhere and ask them to show me where it states that. They can't. The service manager comes out then and says "i'm the boss and that's my rule so pay and leave" I will not be back to this dealership. More

Please do yourself a favor and stay clear of attempting to purchase a vehicle from this dealership, especially if you are working with the Sales Manager, Ron Douglas. I agreed to purchase the vehicle via t to purchase a vehicle from this dealership, especially if you are working with the Sales Manager, Ron Douglas. I agreed to purchase the vehicle via text/email for full asking price without any negotiation and was sent a signed purchase agreement from Ron Douglas. I informed him that the purchase agreement would then be immediately sent via email to my bank for approval of transfer of funds by the close of business that day. Regardless of a commitment by myself to purchase the vehicle, a signed purchase agreement by Ron Douglas, time invested to coordinate by wife and myself to obtain this vehicle, Ron Douglas thought it would best serve himself to sell this vehicle to another customer. This easily ranks as the greatest disservice I have ever received from a car dealership or any business for that matter. More

Very dishonest dealership, very inappropriate behavior from management. Not at all like my previous experience with Cadillac. Will never purchase another Cadillac sad to say. Not if this is who I w from management. Not at all like my previous experience with Cadillac. Will never purchase another Cadillac sad to say. Not if this is who I would need to deal with locally. More

Ron and his entire team care about the customer experience. They make car buying a pleasure and fun. Easy to work with and provide a very fair and transparent buying experience experience. They make car buying a pleasure and fun. Easy to work with and provide a very fair and transparent buying experience More

Final Review on September 21, 2022 I am conflicted. I like Ron, especially Chris, and Tyrell, but as a first-time car buyer, I did not have any help and support, and should not have bought a new, under I like Ron, especially Chris, and Tyrell, but as a first-time car buyer, I did not have any help and support, and should not have bought a new, underwhelming Cadillac XT4 and the almost $2,700 in Tire and Wheel Protection. I was not even given the key to the wheel locks but accepted their apology for not giving it to me, and caused me 3-weeks’ hassle of contacting Cadillac headquarters. If you are a super educated and fully-prepared, unrushed new car buyer, you should go to this dealership as the buying process is seamless, the people are attentive and nice, and the dealership is immaculate. I do not regret meeting the nice, new people at this dealership. More

Avoid this dealership! Highly dishonest and unaccountable. Will say anything to get a deal done, bait and switch. Rondell will retract anything he initially said to induce Highly dishonest and unaccountable. Will say anything to get a deal done, bait and switch. Rondell will retract anything he initially said to induce you to buy. Will say a lower priced vehicle is in stock and try to sell you a higher priced one. Cadillac’s resale value is a joke. Once you leave the lot with the new car, the value diminishes 27% right away. It doesn’t matter what the Kelley Blue Book says- even with all the added expensive and mostly unnecessary features- any other dealership will greatly lowball you on trade-in value like Carvana. More