Cadillac of Naperville - Service Center

Warranty work The employees are pleasant and easy to do business with. Tom in the service department is great. Thank you for your help it is appreciated. The employees are pleasant and easy to do business with. Tom in the service department is great. Thank you for your help it is appreciated. More

Awesome!!! These guys are the best in the business!!! They are always fair, honest,and thorough!!!! They always are willing to help you and I would definitely ta These guys are the best in the business!!! They are always fair, honest,and thorough!!!! They always are willing to help you and I would definitely take my vehicle there every time!!! More

Car serviced The service was friendly, fast and overall enjoyable. I was informed of current and future service needs and my options on maintenance. The service wr The service was friendly, fast and overall enjoyable. I was informed of current and future service needs and my options on maintenance. The service writer and tech were friendly, informative and efficient. More

First service visit Excellent service and very timely!! Repaired a wheel that I severely damaged hitting a curb. Beautiful job and reasonably priced. Very friendly and Excellent service and very timely!! Repaired a wheel that I severely damaged hitting a curb. Beautiful job and reasonably priced. Very friendly and respectful device personnel. More

Short wait time, Very friendly, never try to sell me a service I don't need. The wait room is quite comfortable. TV is provided as well as snacks. Very friendly, never try to sell me a service I don't need. The wait room is quite comfortable. TV is provided as well as snacks. More

Took Cadillac in for service while visiting Illinois (from NYS) due to check engine light being on. Came back with recommendations for $3200 worth of work, brakes, rotors, flush all lines, and a evap s (from NYS) due to check engine light being on. Came back with recommendations for $3200 worth of work, brakes, rotors, flush all lines, and a evap solenoid joint (or something like that). Had all work done, asked them if we needed an oil change while we were there, they told us no we did not. Picked the car up and less than 48 hours later, the engine is completely dead. Had the car towed to our own Syracuse dealership since we were 60 miles from home at this point, they found there was no engine oil in the car, or at least NO READABLE OIL ON THE DIPSTICK. This ultimately killed our engine, so not only are we now out of $3200 (which I can assure you we way overpayed) but we also have no car. Naperville Cadillac refuses to fix this issue even though they admit fault with "not really checking the oil" even though our multipoint inspection states they did. They also told us that because of the milage on the car they do not think they should have to pay to fix the engine. On two occasions we were even told that it would "cost them nothing to fix the engine," they "just don't want to." The owner is dishonest, stating that they offered us more than one option to fix this, which is untrue. He also called us liars by saying "we were putting words in their mouths" when we confronted him on the fact that the service manager Chris Miranda admitted fault to both myself and my boyfriend on two seperate occasions. They are leaving us no choice but to involve a lawyer, the worst customer service I have even seen in my life. I would love to hear from anyone who has had a similar issue since this will be going to court, thanks! More

VERY BAD EXPERIENCE! I was always very satisfied with Cadillac of Naperville until today. I leased a Cadillac Escalade from Cadillac of Naperville and was very satisfied with the non-pushy sales staff. A Cadillac of Naperville until today. I leased a Cadillac Escalade from Cadillac of Naperville and was very satisfied with the non-pushy sales staff. A few years later when lease was up and I was ready to purchase an Escalade, after doing all the research, their used car prices were significantly higher than any other dealer. I ended up buying an Escalade from another dealer. Since I was always very satisfied with Cadillac of Naperville, I had all of my service completed there. At first, I was rather annoyed with the service department for not offering me an Escalade Courtesy Car. They offered me at first an Enterprise car. I requested and Escalade loaner car or at least one of their loaner cars. Finally, I get a call from the service staff to make an appointment for service and they will have a car. I arrived at my appointment and had to wait an hour for a car. A day later, I get a call from service with all the "additional" things that need to be replaced. I gave them the ok and they repaired it all. When I got the Escalade back, $1200 later, it still had issues. So I made another appointment to bring it back. I did the same process all over again. $2400 later it was all "fixed". I pick up the truck again and drive it for a week and has more issues so I made another appointment. They said that I needed a new air compressor for the air ride system. I give them the ok for this repair and once "fixed" I picked up the Escalade. A week or so goes by and I had to move my boat. I hitch it up and the compressor kicks on and raises the truck rear end very high. All you hear is the truck, compressor, and a loud "air" leak. So after the inconvenience of the trailer tongue falling on me, I made ANOTHER appointment for the Escalade. This time they said that the problem was something that they over looked. The Escalade had bad air bags in the rear. So at my expense, again, they replaced them. They also noticed transmission fluid leaks and apologized for not noticing that the last few times as well. I get a call late afternoon on a Friday explaining all this. I gave the OK as usual. Then I have a missed call on my phone from B.J. in service. I didn't see a voicemail so I called right back within minutes and they said the B.J. has left for the day. I didn't think anything of it. So this morning, B.J. leaves me an inappropriate, unprofessional, and surprising voicemail. In the voicemail he is speaking in a tone that one would use when talking to a child. His voicemail said that I need to bring back the loaner vehicle ASAP this morning as they have it promised out to someone. He also proceeds to say that if I want to have the privilege of using their loaners I cannot "keep" them. Also, in the voicemail, he says that I'm abusing the use of their loaners. Correct me if I'm wrong but shouldn't I get a call from him FIRST explaining the vehicle is ready? When I was waiting for a loaner vehicle, I'm sure he didn't call another customer with the same rude, unprofessional tone and message. After this unpleasant experience, I would not recommend anyone to use their service department. I have spent a lot of money with the Cadillac of Naperville service department. I feel that I was taken advantage of, treated VERY unfairly, and I do not believe that the situation was addressed on Cadillac of Naperville's part. Aside from their over-priced services, I trusted the service department. I hope everyone takes this into consideration before having their Cadillac repaired at Cadillac of Naperville. More