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Cadillac of Novi
Novi, MI
17 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 17 reviews
April 07, 2023
The WORSE Service department I’ve seen in my 45 years of buying cars! certainty sub-par by Cadillac standards. Better Service at the Chevy dealership. Service advisors that don't return calls for start of buying cars! certainty sub-par by Cadillac standards. Better Service at the Chevy dealership. Service advisors that don't return calls for starts. In fact when you call, no one answers, no operator so I wasn’t even able to talk to a cashier to find out how much my bill was. maybe because I was overcharged for diagnosis fees and it was missed diagnosed, after paying $600. I found that the problem was not resolved. I Return the car and after a day was handed a bill for a second diagnoses fee. I complained, and it was dropped. Got in the Car and not only was the problem not resolved, but the info system was now Blank. I was told By the Service advisor that the best that they could do was to put in a new $1600.00 System ( They lost , misplaced, or failed to enter the extended warranty info I gave them). I took the car over to the Chevy Dealer who takes care of my truck. 7 hours later the problems were resolved, After a small Co pay the car is fine. (No new info system ) If my car breaks down in front of this dealer, I’m paying whatever out of pocket necessary to tow it to another dealer. xxxx Poor Service… period. More
by rankinfambiz
Employees Worked With
Seth Croucher, Chris Franks
March 27, 2023
Brought my truck in for maintenance. Fast efficient, and reasonably priced. Nice package offer for 3 oil changes and tire rotations at a good deal. Truck was washed and returned lookin Fast efficient, and reasonably priced. Nice package offer for 3 oil changes and tire rotations at a good deal. Truck was washed and returned looking good. More
by HD
Employees Worked With
Tim Wooster, Cocoa
February 28, 2023
Just plan bad business…service department is a joke. . good luck getting someone to answer phone or call you back. Save yourself the headache and go to a real dealership . good luck getting someone to answer phone or call you back. Save yourself the headache and go to a real dealership More
by bcorbeille
Employees Worked With
Service department! All of them
February 15, 2023
I walked no sure nervous energy and Beverly reassured me that I have nothing to fear and guaranteed that I will walk out with a car and that’s what happened. Enjoying my beautiful XT5 that I have nothing to fear and guaranteed that I will walk out with a car and that’s what happened. Enjoying my beautiful XT5 More
by mixtureofflavors
Employees Worked With
Beverly
July 25, 2022
Took my ELR in for service. Charging port recept. needed to be replaced. I found a YouTube video for the job. 30 minutes. $86.00 part. Dealership is charging me $1140 Charging port recept. needed to be replaced. I found a YouTube video for the job. 30 minutes. $86.00 part. Dealership is charging me $1140.00. Most of the cost is for 6 hours labor. Also, very rude people to deal with. More
by rgauchey
Employees Worked With
Diann
July 24, 2022
DECEPTIVE DEALERSHIP AND DISAPPOINTING INTERACTION It's been 3 months since I purchased a used vehicle from Cadillac of Novi. The "change oil" warning light was on. The salesperson INTERACTION It's been 3 months since I purchased a used vehicle from Cadillac of Novi. The "change oil" warning light was on. The salesperson assured me the oil was changed, but the mechanic did not reset the indicator. In fact, the salesperson told me a "pre-sale check-up" is completed before a car is sold. On my way home, the passenger side tail light stopped working, the license plate lights were not working & the speedometer was incorrect. A more knowledgeable friend commented that the back bumper had been repainted. Hmmm. A clean Carfax but a repainted bumper? Faulty rear light bulbs? (electrical connector was broken) Wrong tire size? (resulting in the speedometer issue) A mechanic that "forgets" to reset the oil warning light? When I contacted the salesperson and his manager, I was told there was nothing they could do. However, after multiple emails and phone calls, the dealership agreed to pay for new light bulbs and the correct tires. My gripes: (1) The dealership DID NOT DISCLOSE a possible collision! (2) The dealership reimbursed me for the light bulbs and tires. LITERALLY! They chose NOT TO PAY for the labor to install them! (3) Given all that happened, SHOULD I BELIEVE that their mechanic performed the "pre-sale check-up" (including an oil change) as I was told? (4, 5, 6) If I was YOUNGER or a DIFFERENT GENDER or an IN-STATE CUSTOMER, would this be the situation? Sadly, the salesperson continues to ignore my attempt to resolve this situation. I'm out $2245 for labor, an oil change and a check-up. The dealership could have gotten a good review. Instead, they get this one. If only a few people choose to PURCHASE THEIR CAR AT ANOTHER DEALERSHIP, the time and effort to write this review would have been worth it. More
by TheMtnsRCallingMe
Employees Worked With
john babon and his manager
