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Cadillac of Portland

Portland, OR

1.7
59 Reviews

9141 SW Canyon Rd

Portland, OR

97225

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Showing 59 reviews

February 13, 2023

I purchased a 2019 Lexus ES350 from them on 1/7/2023, and now it’s 2/8 and they still refused to send me the documents necessary to obtain the title. I tried multiple times in the past 2 weeks tried to get a More

by michaellaw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas Tang, Maythe Reyes
Feb 15, 2023 -

Cadillac of Portland responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Eric Lovejoy – General Sales Manager

February 04, 2023

Fidel and the team were amazing. It was by far the best experience I have ever had!! I had to do very little work...They were truly awesome. I have bought lots of cars and this was More

by Caliatra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fidel Hernandez
Feb 06, 2023 -

Cadillac of Portland responded

Caliatra, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Eric Lovejoy – General Sales Manager

January 04, 2023

It was very unorganized. They actually letting me drive a car that they had sold to someone else. The cars were not very clean and it took forever for them to even figure out More

by Jillb1234
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tommy
Jan 05, 2023 -

Cadillac of Portland responded

We do apologize for the misunderstanding on a vehicle that was already sold. We do strive on having our vehicles clean and standing tall I do apologize for any inconvenience Thank you

May 03, 2022

My son purchased a car here about a year ago and has decided to sell his car. We have been trying for months to get the extra warranties refunded and keep getting the runaround. No matter who we talk to More

by phshromn
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shellie in Finance
May 05, 2022 -

Cadillac of Portland responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Thank You, Charles Brown General Manager

May 20, 2022 -

phshromn responded

Good afternoon, Charles. All I really want is to get my sons requests to get his money back for the extended warranties. I'd be happy to change my rating once this is taken care of.

February 25, 2022

Sad to see the GM, Charles Brown, copy and paste a canned response. That shows very little concern for the customer. You should have called all of your customers that had Escalades on order. I didn’t receiv More

by brynie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nichole (sales), Charlie Brown
Feb 25, 2022 -

Cadillac of Portland responded

Thank you for taking the time to share your recent experience at Lithia Cadillac of Portland. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Thank You, Charles Brown General Manager

February 24, 2022

I had a horrible experience here at Cadillac of Portland in Oregon. I went in to order an escalade in mid-December and was told a time frame off about 4-6 months and was told I may take even longer and I wa More

by DivW
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Brown
Feb 25, 2022 -

Cadillac of Portland responded

Thank you for taking the time to share your recent experience at Lithia Cadillac of Portland. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Thank You, Charles Brown General Manager

Feb 25, 2022 -

DivW responded

The amount of time that was wasted is unacceptable. We were in the loop for 3 months regarding our Escalade order and we never complained once because the time Frame that was given was 4-6 months. I don’t understand why it was canceled when we never complained and it was only 3 months since we placed the order.

October 12, 2021

Horrible, today is our last time to ever return. Slow and inconsiderate to others' time. More

by Mbmalaimal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pablo, Norman Brooks, Gabriel Jacobo
Oct 13, 2021 -

Cadillac of Portland responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Thank You, Charles Brown General Manager

October 06, 2021

Our buying experience at Cadillac of Portland met expectations but the finance department has been extremely unresponsive and has not followed through with their obligations. We decided to purcha More

by gambrall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peyton Mertens
Oct 08, 2021 -

Cadillac of Portland responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 04, 2021

82nd Ave car lot quality, right in the heart of the west hills. I'm a high volume car buyer, and there are dealerships that will wow you with how you're treated, going the extra mile to build a custom More

by Kevin F
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Belinda
Sep 07, 2021 -

Cadillac of Portland responded

Hello Kevin we have seen this review and are concerned with the experience you described. It is not our team's standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the service department to get in touch so we can work towards an understanding. Thank you. Thank You, Ed Kriegal General Sales Manager

Sep 07, 2021 -

Kevin F responded

Happy to take your call.

Sep 15, 2021 -

Kevin F responded

1 week later, no attempt from the dealer to resolve this. When you see these dealer responses that seem to be conscientious and interested in resolving matters that they report are atypical for their company, the fact that they are never addressed says everything. It's just window dressing and their lack of inaction suggests my experience was not only typical - but exactly what they intend to deliver.

May 21, 2021

Paul MCadilac of Portland did transmission service Paul M Cadilac of Portland did transmission service 05/13/2021 my Escalade have only 20K I have AT shifting problems shifts hard after spending with More

by kavkaz40llc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Norman Brooks, Gabriel Jacobo
May 25, 2021 -

Cadillac of Portland responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Eric Trueblood Service Manager

May 25, 2021 -

kavkaz40llc responded

Sorry you didn’t give me your information to respond you can call me or email to me my phone number 5033093773 or my email address is PM 1474@hotmail.com thanks

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