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Cadillac of Portland

Portland, OR

1.7
59 Reviews

9141 SW Canyon Rd

Portland, OR

97225

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Showing 59 reviews

May 13, 2024

I did not enjoy my experience with the sales department. First, I needed to move my appointment with plenty of notice. I called and texted Ryan. I got no response for many hours so I called and got som More

by von52669
Recommend Dealer
No
Employees Worked With
Russell Brown
May 15, 2024 -

Cadillac of Portland responded

Thank you for sharing your experience with us at Lithia Cadillac of Portland. We take your feedback seriously and would like the opportunity to address your concerns directly. Please reach out to us so we can discuss this further. Your feedback helps us improve, and we hope to have the chance to make things right. Thank you for bringing this to our attention. Sincerely, Eric Lovejoy – General Sales Manager

February 22, 2024

Took my 2017 Cadillac CT6 to this dealer. Had transmission problem. They fixed it for $1,084.75 on Dec. 1, 2023. Funny thing tho, I was reading yesterday about that car problem with the tr More

by Sherrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice
Feb 22, 2024 -

Cadillac of Portland responded

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into your issue. Sincerely, Kenny Bower, Service manager

October 01, 2023

Service department needs a make over in the management area , because so many people are mistreated and charged for bogus services that either was warrantied or just add ons to the invoices by Kenny bower More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny bower
Oct 05, 2023 -

Cadillac of Portland responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 27, 2023

The report we received following routine servicing identified 2 “failed items” requiring “immediate attention”. We took the car to two mechanics to determine the extent of the problem and neither foun More

by Pjlawler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norman Brooks, Gabriel Jacobo
Sep 28, 2023 -

Cadillac of Portland responded

We do recommend services when needed and it is always your choice to have the vehicle fixed or not. If you would like to discuss this further...Please call our service department and we will schedule a time at your convenience to go over any matters, you might have. Thank you,

Sep 28, 2023 -

Pjlawler responded

The point is the report findings and recommendations for immediate attention were unfounded. NO PROBLEM EXISTED. Sorry you are unwilling to accept this fact.

September 06, 2023

Just bought a Cadillac from them a few days ago. This was the worst customer service I have ever seen. Read the comments. They act like children. Very unprofessional More

by dajames415
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris in sales and Thomas registration
Sep 07, 2023 -

Cadillac of Portland responded

I am really interested in what went wrong and how I can help. This is quite unusual Please give the dealership a call and ask for Ed Thank You

June 16, 2023

Lyriq problem with 12v battery. Thomas (service advisor) has yet to call or return calls left for him. Below is documentation thus far..... stay tuned for more. Lyriq Service More

by Ben
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas - service adviser for Cadillac's
Jun 20, 2023 -

Cadillac of Portland responded

Ben, we appreciate you taking the time to reach out to us. We are currently looking into this matter.

May 04, 2023

Never take your car here ! !! We dropped our car off for service in the night drop and there are VIDEOS of 2 people reaching inside and stealing the keys and taking the car. Tra More

by Naomitruhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norman Brooks, Charlie Brown
May 08, 2023 -

Cadillac of Portland responded

We acknowledge your review and are currently looking into the events you’ve detailed. Sincerely, Kenny Bower, Service manager

May 02, 2023

It’s been over a month waiting for any type of confirmation/refund for my warranty since I sold my vehicle. Their customer service is terrible. They are fine to sell you a vehicle but not fine to More

by Jonathan
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Kenneth Aiken
May 04, 2023 -

Cadillac of Portland responded

Jonathan, we appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly. Sincerely, Eric Lovejoy – General Sales Manager

May 09, 2023 -

Jonathan responded

Hello Eric, I haven’t yet gotten a single call from you guys. , I’ll gladly change my review until the problem is solved. Contract clearly states you can cancel at anytime…

April 04, 2023

Buying the car was easy! However within less than 2 months the brakes were shot!This was missed before they sold it to me. Thank God they didnt go out in a parade I was in. More

by Caliatra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kenneth Aiken, Salah Husein, Gabriel Jacobo, Charlie Brown
Apr 04, 2023 -

Caliatra responded

very upset this happen

Apr 06, 2023 -

Cadillac of Portland responded

Caliatra, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Eric Lovejoy – General Sales Manager

Apr 06, 2023 -

Caliatra responded

Eric we tried to work with you. Yes you fix it. Do I trust something else may go wrong? No! This could of been a dangerous situation ! My warranty of 2 months is now up and I have no recourse if something else shows up!

February 18, 2023

Salesman Christopher (Kenneth? ) has very poor customer service, very poor communication and very poor follow up. Even the manager never called back after we requested him to. We sp More

by Thomstanton
Finance Experience
Recommend Dealer
No
Employees Worked With
Christopher Akins
Feb 21, 2023 -

Cadillac of Portland responded

I appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to me, and I want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Eric Lovejoy – General Sales Manager

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