Cadillac of Portland

It’s been over a month waiting for any type of confirmation/refund for my warranty since I sold my vehicle. Their customer service is terrible. They are fine to sell you a vehicle but not fine to confirmation/refund for my warranty since I sold my vehicle. Their customer service is terrible. They are fine to sell you a vehicle but not fine to cancel a warranty that you pay for. It clearly states on the contract that you are able to cancel it at anytime. I’ve called several times before actually showing up to the dealer. Chris the salesman made me fill out a cancellation form, after I filled it out I went to go get copy’s of my contract from my vehicle outside so he can take a copy. As I go back in “A customer” of his came which Chris totally ignored me after, i sat in the waiting area for 30min until i was done with it and I left. It shouldn’t take more than 2 minutes of your time to take copies. I sent him all the contract info through email. He told me he “Turned it in”, I’ve still yet haven’t heard anything. I’m not the only that has gone through this! Pathetic. More

Buying the car was easy! However within less than 2 months the brakes were shot!This was missed before they sold it to me. Thank God they didnt go out in a parade I was in. However within less than 2 months the brakes were shot!This was missed before they sold it to me. Thank God they didnt go out in a parade I was in. Did they fix them yes.. Do I trust them? No. I worry in the future something else will be missed.I would of like after all that a quaranteed that the car will be sound and running smooth from here on. Very dissappointed! I have never bought a car they didnt fill up with gas either. If you want good customer service after purchasing your car, go somewhere else. More

Salesman Christopher (Kenneth? ) has very poor customer service, very poor communication and very poor follow up. Even the manager never called back after we requested him to. We sp ) has very poor customer service, very poor communication and very poor follow up. Even the manager never called back after we requested him to. We specifically asked about being on a waiting list on a certain Cadillac and after patiently waited 2 weeks for a call back, we finally called to check in on it and was advised from another salesman that it had sold the night before. Their cars and prices might be good, but that is where it stops. More

I purchased a 2019 Lexus ES350 from them on 1/7/2023, and now it’s 2/8 and they still refused to send me the documents necessary to obtain the title. I tried multiple times in the past 2 weeks tried to get a now it’s 2/8 and they still refused to send me the documents necessary to obtain the title. I tried multiple times in the past 2 weeks tried to get an official response from them but they kept playing the runaround game. Their finance department staff, Thomas Tang is rude and would not reply to emails and calls. It's been a full month now, my car remains unregistered and the title is unobtainable. This dealership is grossly mismanaged and needs to be avoided at all costs. Once you left their lot, you were on your own! More

Fidel and the team were amazing. It was by far the best experience I have ever had!! I had to do very little work...They were truly awesome. I have bought lots of cars and this was It was by far the best experience I have ever had!! I had to do very little work...They were truly awesome. I have bought lots of cars and this was the first one that went so smooth!!! I love my Car! More

It was very unorganized. They actually letting me drive a car that they had sold to someone else. The cars were not very clean and it took forever for them to even figure out They actually letting me drive a car that they had sold to someone else. The cars were not very clean and it took forever for them to even figure out if they had the cars on their website on the lot. It was a crazy experience. More

My son purchased a car here about a year ago and has decided to sell his car. We have been trying for months to get the extra warranties refunded and keep getting the runaround. No matter who we talk to decided to sell his car. We have been trying for months to get the extra warranties refunded and keep getting the runaround. No matter who we talk to they either never answer the phone or if they do they give us some excuse. Honestly, we pretty much don't hear back at all. If you want to buy a car from a lot that only cares about selling you a car, this is the place for you. If you want good customer service after purchasing your car, go somewhere else. More

Sad to see the GM, Charles Brown, copy and paste a canned response. That shows very little concern for the customer. You should have called all of your customers that had Escalades on order. I didn’t receiv response. That shows very little concern for the customer. You should have called all of your customers that had Escalades on order. I didn’t receive anything from my salesperson, Nichole, either. Backstory: Ordered a 2022 Escalade from Cadillac of Portland in September 2021. Been waiting for months and haven’t received any updates from the dealership (unless I reach out to somebody first). I jumped on the Escalade internet forum today to discover that Cadillac of Portland will be cancelling all custom orders immediately. Instead, they’ll be placing their own orders which will allow them to add a huge market adjustment price of $15-20,000 over MSRP. A LOT of new and existing Cadillac customers are going to be impacted by their decision. So many of us have been waiting for months for our order to go into Production, only to find out we have to start the process over elsewhere. We will have to wait for over a year for our vehicles to be delivered to a trustworthy dealership because our new orders will go to the back of the Escalade build queue. Cadillac of Portland is going to try to make excuses for their behavior by claiming that build constraints are forcing their hand. Other honorable dealerships are working with their customers on custom orders during this difficult time and selling their vehicles at or below MSRP. Don’t be fooled, this is a money grab by Cadillac of Portland…plain and simple. I hope to see large # of customers take to the review section to voice their displeasure. This is definitely a poor way to build Cadillac’s brand. More

I had a horrible experience here at Cadillac of Portland in Oregon. I went in to order an escalade in mid-December and was told a time frame off about 4-6 months and was told I may take even longer and I wa in Oregon. I went in to order an escalade in mid-December and was told a time frame off about 4-6 months and was told I may take even longer and I was fine with that. Even though I placed an order they still charged a markup of $2,500 which I was willing to pay at the time just so I could get my hands on an escalade. So I put a deposit down for 3k for two escalades and signed off on the order. I kept in touch with the dealer and they kept telling me that it still hasn't gone into production yet. I thought sure that's fine, the chip issue must really be an issue, and plus my estimated delivery was around May-June ish. So fast forward to yesterday, February 23, 2022, I go ahead and call the dealer to check up on the status of the order. That is when they tell me they canceled all escalade orders and are not doing custom orders anymore to get around Cadillac constraints. They said no custom orders however the two escalades I ordered were completely stock, one was a base luxury and the other one was a sport with the onyx package. Keep in mind, we have done business with them for the past 7 years. Held two escalade leases with them and referred them to my uncle who also held 2 leases with them for a total of 7 years. On top of that, we bought a couple of vehicles from the dealer as well. Here is where it gets even more frustrating. So I ask the dealer how do I buy one then. He said we will only be selling cars off the lot and if you want one you can pay a 20k mark-up from stick price. I was so frustrated. I gave them a deposit and was willing to wait out just so I didn't have to pay an absurd amount for a mark-up. I wasted 3 months waiting in false hope while they held my money. I contacted a couple of dealers including the Lockhart Cadillac dealership in Indianapolis and they said expect to wait around 8-10 months now. I am so frustrated with the customer service they provided me even though I was a loyal customer. This just shows the greed. I would not advise anyone to do business with them as they have no care for loyal customers. Once again the reason they told me they canceled my order was because of constraints however the orders I gave them had no constraints at all. A base luxury escalade is as stock as it gets. When I asked them about that, they were quiet. Overall horrible experience. Zero care for customer service. If you are looking for an Escalade at MSRP and great customer service, I recommend Lockhart Cadillac in Indianapolis. More

Horrible, today is our last time to ever return. Slow and inconsiderate to others' time. inconsiderate to others' time. More