Cadillac of Portland

Service visit I was promptly met for service appointment and car was serviced and returned when promised. The only improvement would be in the coffee area--there i I was promptly met for service appointment and car was serviced and returned when promised. The only improvement would be in the coffee area--there is no heat sleeves to put around extremely hot coffee cups. Since I nearly burned my hand on a prior year visit, I asked someone if they had any heat shields to place around paper cup and they could not find any either--so I used a second cup over the bottom of the cup with coffee. That worked! I remember last year nearly dropping the cup with the scalding coffee in the cup. Some employee nearby said I should have used one of the heat sleeves--none were by the coffee machine and I did not feel it was my place to go digging around the cupboards there! However they did find them in some drawer. This current time I was prepared and asked the employee where the heat sleeves were and they looked and could not find any either--very dangerous with the extremely hot coffee!! However this time I improvised and prevented another possible burn! Other than that suggestion for a customer safety concern in the waiting area. I was very pleased with the service I received! Kenny Bower--Service Consultant-- was very professional and went over Service Report with me. I will bring my car back for future service. Thank you! More

Ed made all the difference in making this sale. This is the seventh Cadillac vehicle that Ed has assisted me with. Ed & Ken will be involved with my eighth Cadillacif it is to be. This is the seventh Cadillac vehicle that Ed has assisted me with. Ed & Ken will be involved with my eighth Cadillacif it is to be. More

Great dealership Like the fact it is one stop shopping, what I mean by that is, the sales person was with me from beginning to end and didn’t pass me off to another Like the fact it is one stop shopping, what I mean by that is, the sales person was with me from beginning to end and didn’t pass me off to another entity to help raise the price for so many things I didn’t want. Felt like everybody was extremely honest and cared about the purchase I was making. It was a refreshing change pace, I would highly recommend More

Skeptic turned believer I was very skeptical in buying from a car lot, however the service and attention to detail was beyond my expectation. The staff was very professional I was very skeptical in buying from a car lot, however the service and attention to detail was beyond my expectation. The staff was very professional and have followed up frequently after the purchase to make sure every detail was taken care of. More

THANKS Always have had excellent service with sales. That is why I keep coming back to this dealership. Extremely fair and offered everything that I had aske Always have had excellent service with sales. That is why I keep coming back to this dealership. Extremely fair and offered everything that I had asked for. More

Great experience We had a great experience with this dealership. They even came to us to drop off the car. Would definitely buy from them again and would refer to ever We had a great experience with this dealership. They even came to us to drop off the car. Would definitely buy from them again and would refer to everybody. More

Escalade Service over haul Professional, knowledgeable and communicative. Dalton kept us informed of progress, concerns, needed repairs, and sure that we were always updated. Professional, knowledgeable and communicative. Dalton kept us informed of progress, concerns, needed repairs, and sure that we were always updated. After spending $5K in repairs on a 2007 Escalade, I left with a TPMS light on. I had to go to discount tire for a $59.00 sensor. I think it should of been included after spending so much money and being without a car for over a week. More

Repair park mechanism in SRX Professional and courteous service. A little mixup on getting called to advise my car was ready the same day as brought in so I had to call the servic Professional and courteous service. A little mixup on getting called to advise my car was ready the same day as brought in so I had to call the service department the following day to see if it was ready. Since I was used to getting a loaner car from the Lloyd Center location, the Uber ride home was a bit disconcerting. More

Outstanding True Professionals this is my first 6th Cadillac. Ed truely understands the business and is focused on the customer. Pat did an amazing job at finding True Professionals this is my first 6th Cadillac. Ed truely understands the business and is focused on the customer. Pat did an amazing job at finding me the right vehicle and works to make my experience clear and easy. More

Friendly and knowledgeable service. Both Russ Brown (who we have dealt with for years) and Salah Husein were great to work with. We have always had a great buying experience at Vic Alfon Both Russ Brown (who we have dealt with for years) and Salah Husein were great to work with. We have always had a great buying experience at Vic Alfonso and now at Portland Cadillac. More