"Exceptional service at this dealer, always! I just..."
Exceptional service at this dealer, always! I just purchased my second used vehicle from them, as I had such a wonderful experience the first time with John Romell. They offer extremely low pressure, personalized service. I had notified John ahead of time I was interested in test driving a vehicle on the lot. Within two hours, he had the vehicle cleaned and ready for me out front. The actual purchasing experience was smooth on both occasions and I ended up purchasing an extended warranty on my vehicle. The salesman who went over that information with me was honest, detailed oriented, and assisted us with choosing what option was best. There was only one key fob with my vehicle, and John made sure a second was ordered immediately. The level of service speaks volumes. The dealership is always clean and orderly, management is very friendly. I will be back for my third vehicle when the time comes! Thank you!
"John was great when purchasing the car. Sadly the..."
John was great when purchasing the car. Sadly the support and service ended with the purchase. They did not check out the car prior to sale and once sold, would not stand behind the sale - the brakes on front right were totally rusted from the car sitting in a snow bank while waiting for sale. After purchase they also advised CPO no longer would apply and I was on my own. Good people, bad business practices will make me stay clear in the future and recommend others do the same. Very poor service/ support - push the car out at top dollar and support it like the corner used car lot.
"Professional...handeled with detail and care!"
- Ryan B
It was a pleasure to work with John when purchasing my BMW. Treated well and answered all questions in a polite and professional manner. Would be a pleasure to future business with.