We love our car, but very unhappy with the dealership...
We drove from Erie PA to purchase a car advertised on the website. Our experience was a joke. Our salesman, Dave, was very pleasant to us and helpful...we owned a toyota camry for 16 years with almost 200,000 miles, we own a toyota tundra truck and were trading a toyota matrix. We were told that the matrix are so popular they can't keep them on the lot, in fact they had not a one to show us. We were not given a fair trade price on our car. We did not get an owners manual, nor offered to get one. We did not get a second key, nor offered one. We left our car with a 1/2 tank of gas, and we left with our new car with less than a quarter tank of gas. We were at the dealership on a Sat from 11:30 to 4:30....and had an appt. We did leave for a 45 min lunch. We were told before coming they take American Express and when we got there, we find out only up to $2500 and then we pay a percentage. We were not told that! We inquired about a warranty. After waiting an hour to speak to someone about it, we were just told a price, and when asked questions, it seemed as though it was torture for the gentlemen to answer. So we started the finance process, and after a lengthy wait, we were in Ben's office signing papers. He said we had a great credit rating, and were approved. He also had us sign many papers...one which I asked what it was, and what did it mean? His reply was" it has something to do with the woman who sued McDonalds" and then abruptly pulled it away and said I did not have to sign it. Why put it in front of me, if it wasn't necessary? He also tried to sell a warranty, but his price was cheaper than what the other gentlemen quoted. Same warranty, but price depends on who you talk to?
Monday we receive a call saying the finance company does not finance out of state. Did he not see our address on the application? We go to transfer the title and Ben did not transfer or write the proper names on our title...Wow!!! Another error on their part. When I called to find out our next step, I asked to speak to a mgr because I did not want the man who made TWO mistakes on the deal. When the mgr spoke with me, he said he remembered us, and we were very rude when we were there. He said "we don't want to do business with you folks again" Wow, shocked!! Their mistakes!! We won't buy another vehicle from Cain Toyota...nor will we recommend the dealership to our friends and family in Ohio or in PA.