California Motors Direct - Santa Ana

DO NOT RECCOMEND(DANGEROUS) Me and my mother looked for a car in late july this year, we were looking at a suv (cx-9) with 60k miles on it. From the beggining it was a nice and warm buying experience, they a car in late july this year, we were looking at a suv (cx-9) with 60k miles on it. From the beggining it was a nice and warm buying experience, they were on top of it (drinks, accomdations) and at the end of the day we were sold and given the 1 set of keys. Not even considering the key fob was broken and not replaced before and after buying the car, the gas wasnt even filled. We were told it came with a 1 year warranty which was a blessing in this situation. As someone who isn't much of a irrational person when we had an issue that was involving the coolant system they were on top of it at the beggining. I stated and it was obvious by the overkilling sweet smell of coolant. We were told it was something else and the car would always be "deodorized" by the time we would get the car. It would be fine but still had a overbearing coolant smell. All the while my mother would be breaking her back working to support her bills and pay for two cars because she was using a rental before hand , because she wasn't in ownership of a car beforehand. The car was brought in 3 TIMES and at that point the last time we got it, the car had a new dent on the hood, it was missing the engine cover, undercarriage plastic cover, and the inside had the workers dirty gloves still. There was one apology and it was told it would get fixed. The service manager finally found the issue after it was stated by us more than 3 times that the issue was in the coolant system . The car is supposedly fixed and I'm out of the state when I get a call from my mother that the car shut off in the middle of the street. Mind you we haven't had the car long enough for a OIL CHANGE. All the work had been done there since we've had it. Everytime we went to pick the car up it would take an hour to get because everyone would be so "busy" looking at the other potential car buyers. I take honesty and morality very seriously so it was surprising when I called again and was told the customer(My mom and me) stated the issue "unclearly 3 times"... I said coolant coming from the engine bay. There is only so much a consumer can say to when it should be up to the mechanics responsibility after that. They offer to fix the car one last time and after they become very uninterested in the subject almost as if there wasn't any care put into it. My mother then calls again to tell me the car isn't turning on and is now leaking and spraying gas! We now are clearly frustrated and try to reach out and the service manager is very cold towards us when we talk about bringing the car back for a potential reimbursement that my mom had talked about. This isn't a volume knob that's broken. This is a mechanical issue that they know about and while my mom is sitting without a car they could care less. We are done dealing with them and we are now taking it to the the mechanic shop that the warranty offered. They call back and say that in the fuel injectors rail they stripped a bolt into the rail and that's the reason the fuel injectors popped off. They state it would've been a 1500 dollar job had we bought it back there, mind you. At the point thatwe were done the dealership they said we would need to make "out of pocket" costs for repairs. I repeat NOT EVEN LONG ENOUGH TO HAVE FOR A OIL CHANGE because at this point they have had it more in possession than my mom has had it(she's still making payments on it) we are now checking to make sure the coolant was actually fixed and this is still an ongoing issue. I don't recommend this place. We were extremely patient with them and understanding when they said they would call back and wouldn't, when they would take a hour to give us back the car when my mom would have to work. When we would call to confirm pickup and drive out to pick it up, then would wait for another hour for then just to say it would be ready the next day. Unsafe, unprofessional, rude, and above all dangerous. More

I came in to look at a Tesla for my daughter although the car needed some parts ordered the dealership was able to make sure that everything that was needed got ordered very happy car needed some parts ordered the dealership was able to make sure that everything that was needed got ordered very happy More

Great dealership with a fantastic selection of vehicles. Jesse was knowledgeable and not pushy at all. He worked with me to find the perfect car for my needs Jesse was knowledgeable and not pushy at all. He worked with me to find the perfect car for my needs More

Thank you Jesse for helping me with my purchase I had a great experience would recommend to all my friends thank you great experience would recommend to all my friends thank you More

I had an amazing experience when I went to go purchase my vehicle Jesse was very helpful in getting me the Payment and rate that I was looking for would definitely recommend vehicle Jesse was very helpful in getting me the Payment and rate that I was looking for would definitely recommend More

I had a great purchase experience here at California Motors. Justin Flores was great and made sure he got me the payment I was looking for. Motors. Justin Flores was great and made sure he got me the payment I was looking for. More

California Motors Direct is the worst car buying experience I’ve ever gone through. It’s been the worst nightmare I’ve ever had with a car and the buying experience. They tried to sneak unwanted c experience I’ve ever gone through. It’s been the worst nightmare I’ve ever had with a car and the buying experience. They tried to sneak unwanted charges onto the loan, such as an ELO tracking device for 495.00 which I didn’t ask for, nor want, and never removed it from my loan. They offered me one price for my trade in then put a lesser amount on the paperwork and refused to correct it on the loan. They sold me a vehicle that was damaged and claimed it was cosmetic and minor, then I later learned it was more than cosmetic, it was substantial damage to the frame of the car which would make the value less than what they sold it for. Their car report doesn’t have accurate information about the vehicle and its condition, nor current recalls. They do not service their vehicles, have no service records, and the vehicle they sold me was unfit and unsafe to be on the road. The vehicle I purchased had a major defect and they refused to offer to repair it. It should never been put on their lot for sale as it was very dangerous to drive. They sold it with this defective problem, knowing there were class actions, and recalls in this vehicle. If I could give them a negative one thousand rating I would. I would never recommend this dealership to anyone. They also have five other dealerships in SoCal under different names and all have negative ratings and complaints about defective vehicles, unsafe vehicles, problems with the vehicle, etc, lawsuits, unethical business practice and I can’t even fathom why they are still in business. More

DO NOT BUY YOUR CAR FROM HERE HORRIBLE customer service. You will have issues with anything you purchase from these crooks. You will have issues with anything you purchase from these crooks. More

Justin helped me today 5/3/24 and he was awesome! I walked in and he greeted me right away with a smile and made me feel welcome. Very nice and very helpful. He explained everything well and made sur I walked in and he greeted me right away with a smile and made me feel welcome. Very nice and very helpful. He explained everything well and made sure I understood and answered all my questions. More

Great experience buying my first truck. Raul was very professional and helpful. Highly recommend California Motors Direct Raul was very professional and helpful. Highly recommend California Motors Direct More