I have purchased a vehicle at the California Motors Direct in Montclair, Ca. I will say that for the most part, the vehicles sell themselves, they have a great selection of luxury vehicles. Their sales personal are nice as they are in most dealers, but at times they don't have much knowledge of the vehicles they sell, their buying process is pretty easy going, although I was in their location for almost 6 hrs. We had dealt with Luis for most of the driving process and "information." When we started the buying process we made sure to fix a few details the vehicle had which included tires, fix a few scuff marks, and detailing. We were under the impression the vehicle would come with two keys as we seen when doing the paper work(wrong keys), I never had the keys with me during the test drive. Jonathan was the personal disclosing the purchase process, he seems to be the main financial administrator, he is the guy to make the deal with. I had to go back for the vehicle a week after for my co-signer to come from out of town, Jonathan told us when we came back, the extra accessories would be completed. We were excited most of the week anxious to pick up the vehicle. After a week of waiting we picked up our co-signer at LAX and went to California Motors Direct to finalize the paperwork, when we showed up, the vehicle wasn't ready, I was surprised, after a few hrs, and finalized papers, they brought the vehicle, we noticed the tires looked almost similar to the previous tires(two-three months of life), the scuff marks were the same, nothing was fixed, they did add an accessory that belongs to the vehicle. We were given only one key, which I felt should have been two because of the keys i had seen laying on the desk(misguided). After speaking to Jonathan, we were able to convince him to get an extra key, we really appreciated it. I was not satisfied with the tires, I have two young boys, and their safety was the reason we chose this vehicle, but we expected tires that we would be able to drive for at least a year. Logm story short, TPMS came up 15 minutes after leaving California Motors Direct from Montclair, Ca. I didn't take it back because I was driving back to AZ to drop off my Co-signer but the pressure looked good. I took it to Lexus of Oxnard, Ca (GREAT SERVICE BTW) to get the recall fixed and a new LCD screen which had a defect. They inspected the TPMS sensor which were good and repressured the tires, we noticed after having purchased the vehicle that the main key they had given us was faulty, Lexus diagnosed it, it had been wet before which is why it didn't function correctly. After three weeks of driving our vehicle, one tires has a gash, weathering and age, I contacted California Motors Direct from Montclair(Jonathan) and told him the issue with my tires and the key. He told me to stop by, which for me is a two hr drive, four total round trip, he said they would see what they can do. I finally went today, after three weeks of owning this vehicle, they didn't replace the faulty key because they had given me one already, one fully functional key, and one that doesn't fully work correctly. They only replaced two tires, with some decent tires. To be honest, I WOULD NEVER RECOMMEND BUYING FROM THEM. They don't invest in their customers, much less their vehicles. THEIR CUSTOMER SERVICE IS HORRIBLE. The people are nice though, but their POLICIES!!! Garbage. One star for the vehicle which is great, one star for Luis, -3 stars for California Motors Direct.