California Motors Direct - Santa Ana

Excellent Service, beautiful and tons of cars, Awesome prices, and Joey an excellent guy. 100% Recommended prices, and Joey an excellent guy. 100% Recommended More

I had a pleasant experience securing my ford fusion, I am really liking the car and I appreciate how fast the process was. Joey from the Santa Ana location was very communicative, prompt, and ensured I secur really liking the car and I appreciate how fast the process was. Joey from the Santa Ana location was very communicative, prompt, and ensured I secured the car that same morning. More

❌️Horrible Experience – Disrespectful, Arrogant, and Unprofessional Staff❌️ I went to this dealership on Saturday, and it was one of the worst experiences I’ve ever had. The entire staff, from the ph Unprofessional Staff❌️ I went to this dealership on Saturday, and it was one of the worst experiences I’ve ever had. The entire staff, from the phone assistant to the receptionist, the salesman, and even the finance manager David, were rude, entitled, and incredibly disrespectful. To make matters worse, the finance manager David openly talked about cocaine use and sleeping with multiple women while slurring his words, showing a complete lack of professionalism. My Experience When I arrived, I spoke a salesman, explained exactly what I needed, what I wanted, and what I was able to do. He thanked me for my honesty and said he would go inside to see what he could work out. 45 minutes passed, and the salesman was nowhere to be found. I was left waiting outside in my car without any update. I finally had to call the receptionist, who then had the finance manager David and another manager come outside to speak with me. At that point, the conversation seemed reasonable. The finance manager assured me that they would sell the car at the asking price with no extra fees—just tax, license, and registration. I asked if they could go lower, but they declined. I told them I would think about it and left. I returned the following day, ready to proceed with the deal. However, the sales manager and the other manager who originally spoke to me were not there. Instead of the agreed-upon price of $37,850, they gave me a purchase order for $38,323. I immediately told the salesman who handed me the purchase order that this was not the price we had agreed upon. He brushed it off and told me, “Don’t worry about it. If they told you a different price, we’ll reimburse you for it.” After the hassle of arranging an overnight check from my bank for $38,000, I returned to the dealership to finalize the purchase. As I sat there, I was completely ignored while waiting. Meanwhile, the finance manager David laughing and ignoring me started boasting about his weekend filled with cocaine, strippers, and how he was “the man.” then finally David said hey what's going on I handed them the check and then I excused myself to use the bathroom, and when I returned, a salesman I had never dealt with before aggressively confronted me and said, “Hey, you’re missing some money.” I was confused and asked what he meant. He rudely responded, “Yeah, you’re missing $323.” I reminded him that the agreed-upon price was $37,850 and that when I was given the purchase order for $38,323, I had specifically asked about the difference. Instead of discussing it professionally, he rudely snapped back at me, insisting I was short on money. At this point, I told him, “If you don’t want my business, that’s fine.” Without hesitation, he grabbed the check I had handed to the finance manager David, threw it back at me, and said, “Have a nice day.” My Final Thoughts This dealership is an hour and 45 minutes away from me as I live in Woodland Hills, and this experience was a complete waste of four days of my time. On top of that, I spent two and a half hours in traffic each way, every time I went. So I wasted over 20 hours of my life dealing with this place, only to be disrespected, ignored, and treated like I didn’t matter. The arrogance, cocky attitude, and blatant disrespect from the staff—combined with the finance manager's inappropriate discussions about drugs and women—made this the most unprofessional car-buying experience I have ever encountered. I don’t normally leave reviews, but this dealership deserves every word of this one. ❌️If you value Honesty, Professionalism, and Respect, Take your Business Elsewhere—even if it means spending more money at a different dealership. Do not waste your time here I promise you you will regret it.❌️ More

Crooks, don't buy from here. Will slip add-ons onto your bill, copies your signature on forms, then says "too bad, you signed." Never return calls. Reviews say they have done thi Will slip add-ons onto your bill, copies your signature on forms, then says "too bad, you signed." Never return calls. Reviews say they have done this to a numerous amount of people. Should be called "crooks n thieves dealership" where we will sneakily rob you , sell you a lemon, & get away with it. More

Eddie was plenty of help answered all the questions I had. Genuinely a great experience will definitely go back to him when I’m in the market for a car again. had. Genuinely a great experience will definitely go back to him when I’m in the market for a car again. More

Justin Flores was very helpful and knowledgeable about which choice to go on getting a car. I’m happy the process was smooth and stress free. which choice to go on getting a car. I’m happy the process was smooth and stress free. More

Came to California motors direct to look for a new car. Purchased a vehicle, our sells rep Joey was amazing and patient. Purchased a vehicle, our sells rep Joey was amazing and patient. More

Joey was great very helpful will recommend to all family and friends thank you joey and friends thank you joey More

Total nightmare to deal with this dealership. Terrible communication and terrible customer service. I won't bore you with details, but it was like I had to beg for information on cars. Sales s Terrible communication and terrible customer service. I won't bore you with details, but it was like I had to beg for information on cars. Sales staff are useless and get ready for ADD ONS!!! The price they advertise is not the price! Go elsewhere! More

This dealer , I bought a few cars in the past big dealer small dealers never had a bad one like this one . Looked at a car with my sister got pre qualifed offers prior to our arrival they lied abou dealer small dealers never had a bad one like this one . Looked at a car with my sister got pre qualifed offers prior to our arrival they lied about our approval ,rates they were fixeaded on using there bank (alley ) I believe gaves is the run around went 3 times to the dealer our bank that they use gave us a voucher code I believe to make process easy, they didnt care I preferred to use there bank rates . Our bank called there regional manger to seal the deal no one ever answered our bank to finalize he called all day I tried talking to finance just got put on hold for more then an hour ,never talk to someone . They make promises till u run ur credit start negotiations and then u hear (hold on let me see what I can do) Pass by there just talking and laughing in a bundle , I'm gonna see whati can do with bbb or something this place is childs play . Santa ana dealer won t recommend unless u have bad credit and willing to walk in backward into the dealer I have a lot more to say but they already took enough of my time . Don't believe me got in there with ur own offer from ur bank which is the best thing to do anyways More