Cambridge Honda

My current Honda lease was coming to and end. So my My current Honda lease was coming to and end. So my husband & I visited Cambridge Honda. We were immediately greeted by Rebecca Rideout. She was My current Honda lease was coming to and end. So my husband & I visited Cambridge Honda. We were immediately greeted by Rebecca Rideout. She was friendly & genuinely seemed to want to help us. We test drove the CRV as well as the 2010 Accord Coupe. We were not sure which vehicle would be the best for us. Rebecca ran numbers on both models to see which was better for us. The entire "deal" process took a few days. Rebecca constantly checked in with me to make sure I had no questions. She even went to the extent of giving me her cell phone number so I could reach her. My husband and I are so excited with our new car. Thank you to everyone at Cambridge Honda. More

Kathy Lemus made this purchasing experience as easy and hassle free as possible Kathy was straight forward and trust worthy she's the girl u want to see when ur looking for a vehicle I have bought 5 hondas hassle free as possible Kathy was straight forward and trust worthy she's the girl u want to see when ur looking for a vehicle I have bought 5 hondas from her and so has family and friends you will always find her when you need her if u need an oil change or a part she's always there to help with her friendly service keep up the costumer service Kathy sincerely the Doyle Family More

I had a great experience in buying my Honda Accord from Cambridge Honda. Prior to purchasing, I did my proper due diligence, visiting a number of local dealerships, requesting quotes, taking test drive Cambridge Honda. Prior to purchasing, I did my proper due diligence, visiting a number of local dealerships, requesting quotes, taking test drives, etc., and I went with Cambridge strictly because of my salesman, Jerry Jules. The sales environment was low pressure (almost too low pressure, but appreciated) and never was I pressured into making a decision. In fact, I left the dealership twice without any resistance from Jerry or his manager. All that was said when I left both times (paraphrased) "let us know if there is any way we can help you with making your decision". I experienced much more aggressive sales tactics from other dealerships (Honda and non-Honda), some referencing this website as proof that Cambridge would not come through. Although fully aware of their low ratings (admittedly, creating some skepticism), I felt confident that Jerry could deliver... and he did. Additionally, Cambridge is aware of their low ratings and they are working hard to improve on it. This can be a great advantage to a buyer that is educated in car buying (see edmunds.com, kbb.com, nada.com, consumer reports, etc.), as Cambridge works hard to match or beat the best prices and will bend over backwards to address every concern (unsure of other sales reps, but the case for Jerry). I have not brought my car in for servicing so I can't speak to that department, but I intend to - I will write a report on my experiences there after a few times in. More

Excellent dealer, I was happy with overall new car purchasing experience. For the negotiation, it was low-pressure and based on the facts without any games. The prices were transparent and included th purchasing experience. For the negotiation, it was low-pressure and based on the facts without any games. The prices were transparent and included the destination fee (other dealers would first negotiate the price and add up the destination fee, etc.). Bobby (lead salesman) made the process very transparent and comfortable. More

I bought a brand new odyssey...I love it!!!! The sales person was friendly, and honest. He listened to evrything I had to say. He found the exact car i wanted, answered all my questions. I have purchased person was friendly, and honest. He listened to evrything I had to say. He found the exact car i wanted, answered all my questions. I have purchased several cars over the yearsnd I was very impressed with the sales follow up. I had opted to hold out for a specific color and I got periodic updates on when to expect my car. And it was delivered when they indicated. I felt treated very fairly with the pricing as I had done a lot of homework. Cambridge did everything to close the deal. He returned calls and put me in touch with an alternate person (in case). Perhaps what I was most impressed with was the time jerry with me once I took the car. I bet he spent over 1 hour with me showing me the various features and I'd like to think that it wasn't because I somehow lacked ability to assimilate the info. Jerry was a wonderful sales person.I will send family and friends to jerry if they looking to purchase a car. Also finance office was wonderful More

I have to say up front that this was, without a doubt, the best new-car experience I have had to date. I think I can speak for my husband as well. First of all, and most important, is that Rebecca R the best new-car experience I have had to date. I think I can speak for my husband as well. First of all, and most important, is that Rebecca Rideout, our salesperson, really earned her sales commission before and during the sale of our 2010 Honda Accord (which we love, by the way). In any case, Rebecca was professional and very personable. I know her job is to sell cars, but we never felt pressured to buy something we didn't want or couldn't afford. She knew what we were looking for, and she delivered. She did make some suggestions that were reasonable, and when we said that we were not interested, that was that. Philip, the accessory sales manager, presented certain products to us, but again, like Rebecca, he was not obnoxious, trying to force us to buy things we didn't want or need. Again, we knew what we wanted and that's what we bought. No pressure. No lies. No badgering. Philip is a nice guy who is just doing his job and he does it well. Last but not least, there's Matthew in finance. He would be that guy that everyone dreads in a car dealership. But he's not. Matthew gave us some great advice with respect to the financing of our car (to which we agreed), but that was all. He gave a presentation on some extended warranties, but we were in a hurry and had to come back the following day to complete the sale. He was probably hoping we'd change our minds and buy the expensive products that he was selling. But again, like Rebecca and Philip, there was no pressure and no badgering to buy things we didn't want. We thought for sure that with 24 hours for him to come up with deceptive and harrasing ways to try to force us to spend beyond our means he would come at us like so many of those obnoxious car salespeople we all hear so much about. But not Matthew. And not Philip. And not Rebecca. If their bosses read this review, they might be concerned that these employees didn't do their job by trying to coerce us into buying all the extras. But rest assured, boss, that these employees are the reason I would buy another car from your dealership and why I would recommend them to my family and friends. That has to be worth so much more than the few hundred extra dollars we could have spent. More

I have purchased several cars over my driving lifetime and I was very impressed with the sales follow up. I had opted to hold out for a specific color and I got periodic updates on when to expect my car. and I was very impressed with the sales follow up. I had opted to hold out for a specific color and I got periodic updates on when to expect my car. And it was delivered when they indicated. I felt treated very fairly with the pricing as I had done a lot of homework. What I really liked was the internet buying. Cambridge actually gave me a price over the net (it was negotiable as it turns out) but other dealers were going to make me come into their showroom. That was totally defeating the purpose. Cambridge did everything to close the deal. The sales staff (Kurt) was wonderful. He returned calls and put me in touch with an alternate person (in case). Perhaps what I was most impressed with was the time Kurt spent with me once I took the car. I bet he spent over 1 hour with me showing me the various features and I'd like to think that it wasn't because I somehow lacked ability to assimilate the info. He even took the time to help me with my iPhone so it would work with the hands free. I have to say that I had a terrific experience. I did buy my last car at Cambridge and have used their service department ever since. As wonderful as sales is, service has done a great job. Laura (not sure if that's her name)is fabulous on the front service desk. So in my experience, Cambridge has the breadth and depth of a first rate car dealership and outstanding customer service! Thanks... More

How do I rate this dealership from 1-5? As you can see mainly FIVE (GREAT). Well, it started with Rebecca Rideout one of your sales person at the Honda Cambridge Dealer, Cambridge, MA. She is an extraor mainly FIVE (GREAT). Well, it started with Rebecca Rideout one of your sales person at the Honda Cambridge Dealer, Cambridge, MA. She is an extraordinary sales person. We loved doing business with Rebecca so much we came back and purchased a second car (HONDA CRV 2000) from her. Our first purchase with Rebecca was a Honda Civic 2000 (New). I still own the CRV and when I'm ready for a replacement guess who I'm going to for a new car again? More

BEWARE OF THIS DEALERSHIP! Oh my God, I wish I had read the reviews online before visiting Cambridge Honda.They are dishonest, sneaky, like to play games and mislead their customers! At least this is true the reviews online before visiting Cambridge Honda.They are dishonest, sneaky, like to play games and mislead their customers! At least this is true with the salesman that I worked with. I left the dealership feeling being tricked! Can't believe this is the way they do business! When I got home, I read their reviews on another major review site and saw countless of 1 and 2 stars. Always ask them to list all the fees on PAPER before agreeing on a deal. Do not trust what they say because they intend to be vague and mislead you. Alway check and double check again before signing any agreement. Otherwise you may end up paying more than what you thought they had offered. I have friends and relatives who are going to buy cars and I will definitely tell them to stay away from this dealership More

They keep playing games and keep making different deals and every time we agree on an interest rate he agrees to set up the paper to sign the next time we come in. But when we come in he tells us a differ and every time we agree on an interest rate he agrees to set up the paper to sign the next time we come in. But when we come in he tells us a different story. This is my first time at this dealership and they have made it very difficult. I strongly don't recommend you to go to this dealership! Very unfriendly and they are not the only dealership out there. More