Camelback Hyundai

He was taught the old way of pretending to drive the vehicle you have interest in. Terrible customer service and lied to upper management about a verbal agreement. If there's X amount of good car salesm vehicle you have interest in. Terrible customer service and lied to upper management about a verbal agreement. If there's X amount of good car salesman in the industry. Cory isn't one of them. Between him and Camelback; I'll be trading in my vehicle next year. Awful experience I don't wish on anyone. More

This has been the worst experience of my life. This dealer is shady, unprofessional, and doesn't care if they skirt the lines of the law. First they say a part is covered and 2 days later it's not This dealer is shady, unprofessional, and doesn't care if they skirt the lines of the law. First they say a part is covered and 2 days later it's not. But the fun part is they refuse to tell me who my warranty is through (my paperwork was damaged) and nobody will call me back to get copies. I took it in, expecting to get my paperwork, pay for the radiator they say isn't covered and get an old repair on my soft top done... Nope. The salesmen lies to save his job. I pull my car out of servicing, ask for a copy of my warranty, and they give me a receipt. Mind you, this all took over a month to arrange, as servicing refused to return calls or keep schedule. I call to ask to talk to someone about my warranty company, I get transfered to ringing lines until they hang up. Worst customer service. They will happily violate verbal agreements. They will do everything to get out of honoring warranties and following up with customers. Avoid Camelback Hyundai at all cost. More

My experience overall was satisfactory. I first emailed the dealership about being interested in test driving a Hyundai Accent/Sonata, and Anthony Young (Sales manager) emailed me back (ver I first emailed the dealership about being interested in test driving a Hyundai Accent/Sonata, and Anthony Young (Sales manager) emailed me back (verbatim): "I see you are looking for Accents and Sonatas! I have a couple options here ready for a test drive! Do you have sometime to make it in tomorrow around noon? "Any reasonable person would assume that there are indeed Accents/Sonatas to test drive. One star off for this reason. I arrived to the dealership and to my surprise there were no Accents or Sonatas to test drive or even look at in-depth. I spent my time here with Shadeed Monroe, to check out current cars in stock/being shipped/being sold, and he did give me a good product overview of the cars I didn't know much about. He was pleasant and approachable to talk to, and he was able to work with me to negotiate a reasonable price on an Accent. The pricing/payment/negotiation process is where another star gets docked off. This dealership is fixated on first asking customers what their monthly payment plan is, while other more respectful dealerships simply quote the out-the-door price. In addition, This dealership charged a $5,000 markup on an Accent, bringing up the vehicle selling price (pre fees/dealership addons) from $19,360 to $29,652.38. Other dealerships that don't charge this markup and give a fair market price immediately without wasting time. Despite these extra markups, I was able to pull up the fair quotes from other dealerships and I essentially got the markup removed. I was then asked if I wanted to put a deposit to lock-in the vehicle, and I immediately asked for a written refund policy. Instead of honoring my request, my question was dodged and I was told that this dealership is a huge company owned by Warren Buffet and that he wouldn't want to get sued if the dealership doesn't refund a deposit. Why waste time dancing around the question when you can just send me a refund policy? Ultimately, I negotiated the Accent price from $29,652.38 OTD to $24,999.99 OTD. If you have some negotiating power and don't mind the tricks/fees that this dealership, I think it's possible to buy a car at a fair market value. Ultimately, I didn't choose this dealership because I didn't plan to buy right away, and when I asked about availability of other vehicles later in the day, I was simply ignored. For that, the 3rd star gets knocked off. More

Horrible customer and salesman service. Was advertised for one price and when we went to test drive it was a different price. Got it lowered and there were a few things that needed fixed Was advertised for one price and when we went to test drive it was a different price. Got it lowered and there were a few things that needed fixed (broken mirror, tire pressure light). When we test drove it we were only given the keys not the fobs. Finally went to pick up car after having the paperwork delayed and none of the repairs were done. The fobs didn't work and obviously we didnt know because they werent provided to us during the test drive. Have gone back and forth with the salesman and manager with no success. Finally have a service appt scheduled but was told that the tire pressure light will not be addressed since it is not a "safety issue". I have boughten multiple cars in the past and never have I had such bad customer service. Very disappointed and very upset that they have not followed through on what was promised. More