Camelback Kia

Classic bait scam Nic told me I had a 100% approval had me drive 2 hours from Rio Rico to find out it was based on a co-signer I specified I did not have MULTIPLE times. I made it clear how important an ap me drive 2 hours from Rio Rico to find out it was based on a co-signer I specified I did not have MULTIPLE times. I made it clear how important an approval was as I didn’t want to waste my time driving up there if they couldn’t get me approved. They told me they had a 100% approval with capital one. I went up there and it turns out they added my dad as co-signer and could not get me approved alone. So if you’re working with Nic or Nicholas RUN. The financial director is a bozo as well trying to blame everything on us when they had clear information prior to the appointment. Very unprofessional, very rude and very scammy. More

Crooks, took advantage of two elderly disabled people. Sold us a car used car and 2 weeks after we had the vehicle they're telling us that we have to pay over $11,000 to fix the brakes to fix the back sus Sold us a car used car and 2 weeks after we had the vehicle they're telling us that we have to pay over $11,000 to fix the brakes to fix the back suspension and many other things. The used car manager Chad said that we did the damage on the brakes and the suspension. Which is absolutely ludicrous. I called for the general manager they never returned my phone call. Don't buy anything from these Crooks. It is a scam what they did to us they knew this vehicle was in bad shape and they sold it to two senior citizens and now they won't even call us back. Don't buy anything from them. More

Terrible experience. I was told my car would take two days, was there for a week. I brought it in having just been detailed and looking like brand new as I was currently I was told my car would take two days, was there for a week. I brought it in having just been detailed and looking like brand new as I was currently selling it. It came back to me the filthiest I have ever seen it. I was speechless to say the least. There was greasy hand prints on my light colored headliner, the carpet was filthy and stained. There was liquid spills on the interior. I found chip crumbs and a straw package on the floor. And the worst part was that my door was dinged which of course, they claim was not them. We spent quite a while in the service lane trying to clean the stains off my seats and interior surfaces. Thankfully I will never have to go here again. Left messages for the service manager and service director and never heard back. More

Tried them twice. Yard is a mess. Signage is confusing. More people standing around looking for an upsell then there are people working on cars. As usual there is an u Yard is a mess. Signage is confusing. More people standing around looking for an upsell then there are people working on cars. As usual there is an upsell. I expect if I brought in a brand new car, they would find “recommended services”. I tried a second time, everybody can have an off day. But this is just as bad as the first. More

HORRIBLE experience buying/shopping new car at Camelback Kia. They give car dealerships a bad name. Their competition accused them of “bait & switch”. I was negotiating online so have entire chat history Kia. They give car dealerships a bad name. Their competition accused them of “bait & switch”. I was negotiating online so have entire chat history to prove my negative experience is legitimate. After negotiating online and agreeing on OTD purchase price, they provided me a written quote. I responded within 1 hr that I’ll come in to secure the car. They then tell me that car has been sold. Salesman tells me he’ll find me he’ll find another car for me. So far a happy customer. Then the stalling and wasting of time starts. I’d continuously have to ask for status update over next 3+ weeks. I’ve been told: he is waiting on finance, ask me about insurance info, wait for next month for fresh paperwork, he see inventory but can’t write it up because no VIN assigned, etc. Tells me he can’t locate any car anywhere, etc. I found car at different dealership in town for him. He asked for VIN which I provided. He tells me there are 2 cars coming next month. Each time I press him to finalize the deal he tells me that’s cars been sold or “promised” to someone else. This dragged on for 3+ weeks until I demanded to talk to their sales director who basically tells me he will not honor the quote. He claimed the quote was VIN specific unwilling to give me same price for another same/equivalent car. Claimed I passed on the original quote so it’s my fault (even though I accepted within 1hr). After much discussion he is the one rejecting the offer. He will flat out not honor the price that was quoted on paper. 1. I think they should honor what the dealership quoted. 2. If they know they won’t honor the quote, just say so. Don’t drag me on for another 3+ weeks saying you’ll find me a new car if big boss never intended to sell me a car at that price. (Let me move on to my next dealership with best price). STAY AWAY FROM CAMELBACK HUNDAI/KIA to avoid disappointment and wasted time! Feel free to reach out for names of the sales person and sales director (big boss). More

Was looking to purchase from this dealership again, but apparently what turned out to be 2 unexpectedly busy weeks at work I was unable to connect with them instantly. We scheduled time to chat, I cleared apparently what turned out to be 2 unexpectedly busy weeks at work I was unable to connect with them instantly. We scheduled time to chat, I cleared my schedule and I did not receive a call. I sent a message letting them know I would be available the following day. After no call I sent a message thanking them for their time. I did have an other dealership who was available. the response from Camelback came across as angry, for no real reason. It’s a shame really because my first purchase there was a good experience. We are all busy folks and if I inconvenienced you as a customer, all I can say is life happens. Be nice to your customers. More