I bought a new RAV4, very happy with vehicle. However, support after the sale is non existent at this dealership.
1. The new vehicle did not have owner's manual. I was told they will mail it to me.
2. They could not get the license plate off my trade in, it has star head screws and I guess their ENTIRE service department has NEVER seen such a fastener. So, they could not remove license plate at that time. I was told it, too, would be mailed to me.
I live in another city so had to leave, was satisfied the plate and manual would be mailed to me. I've called several times, been put on hold, sent to voice mail boxes that take messages and never return calls, and a very rude woman who sounded drunk or very hung over hung up on me 3 times because I was "being rude" when I explained to her they have my license plate and I need to get it mailed to me.
The salesman I bought from no longer works there, I just found out after 3 weeks of calling. THEY HAVE ZERO AFTER SALE CUSTOMER SUPPORT, regardless of what all the awards they've won say.
I'll probably have to drive 3 hours back to get my license plate but NO ONE can even tell me they still have it...oh yeah, and the owner's manual.