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Camelback Toyota

Phoenix, AZ

4.6
5,436 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,436 reviews

January 03, 2026

I had a fantastic experience at Camelback Toyota, thanks to Mike McConnell. Mike is a top-tier salesman who guided me seamlessly through every phase of the purchase process. I am extremely satisfied with my More

by Cactuschick66
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McConnell
December 30, 2025

Brent was perfect Helped me close on three autos. The Best Customer Service! Constant Contact to keep us informed on process. More

by k.gerard.24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2025

My salesperson Melanie Kratz was simply amazing to work with. She explained everything and made the process so easy. She went above and beyond helping me to get extra services that I would need, and even a More

by melesaoshea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Kratz
December 14, 2025

Brandon (GSM) and Jimmy (Service Director) showed exceptional customer service while taking care of an issue on a CPO vehicle I recently purchased from Camelback Toyota. I highly appreciate them goin More

by mazda3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Latour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Dec 22, 2025 -

Camelback Toyota responded

We are disappointed to hear about the challenges you've experienced with your certified pre-owned vehicle. What you've described is certainly not the quality standards we strive to maintain. Your concerns are important feedback that we take seriously. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841 so we can work towards a resolution.

Dec 28, 2025 -

mazda3 responded

Camelback Toyota went above and beyond to rectify the issue. Thanks again.

December 08, 2025

I just bought my 2023 Camry se hybrid from this dealership. It was a very good experience for sure. Everyone was nice and the place is very clean. My salesmen Mike was awesome and he listened to al More

by Tstinicjames7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 15, 2025 -

Camelback Toyota responded

We are ecstatic to hear about your wonderful experience with your new Camry Hybrid! Your satisfaction means everything to us, and we're thrilled that our team could provide the positive car-buying experience you deserved. It's fantastic to know that Mike took the time to understand your specific needs and helped you find the perfect vehicle. We understand how important it is to feel comfortable and confident during such a significant purchase, especially after having concerns from previous experiences elsewhere. Your feedback about our clean facility and friendly staff reinforces our commitment to creating a welcoming environment for every customer. We hope you enjoy many happy miles in your new Camry, and we look forward to serving you again for all your future automotive needs.

December 08, 2025

Extremely disappointed, vehicle was asked to be returned for reconditioning to be certified. Once the vehicle was returned , splash guard under bumper was missing. You would think a certified vehicle with s More

by Joshuaschmidt2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
Dec 15, 2025 -

Camelback Toyota responded

Your concerns are noted, and we understand your frustration. The situation you've described falls short of the standards that we strive to provide. Your feedback is valuable to us as we work to improve out processes. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841 so we can discuss your situation further and work towards a resolution.

December 06, 2025

We were referred to Melanie Kranz by a close friend and I’m really glad we followed through. We recently picked up a 2025 Toyota Tacoma and Melanie made the whole process way smoother than I expected. She More

by Jimmy Nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Martinez
Dec 10, 2025 -

Camelback Toyota responded

We are delighted to hear about your wonderful experience with your new 2025 Tacoma! It's fantastic that the referral from your close friend led you to such a positive vehicle purchase. We're thrilled that our team made the entire process smoother than expected and helped make your first new vehicle experience stress-free rather than overwhelming. Your feedback about the friendly and professional service, clear explanations of features and pricing, and the thorough approach to finding the right fit perfectly reflects what we strive for with every customer. It's wonderful to hear that the test drive and walkthrough helped you understand exactly what you were getting, and that our finance team provided equally solid support without any pressure. The follow-up call from our sales management team shows our genuine commitment to ensuring customer satisfaction beyond the initial purchase. We're so pleased that this extra touch demonstrated how much we truly care about our customers' ongoing happiness with their vehicles. Thank you for taking the time to share your experience and for recommending our team to others looking for their next vehicle. We're absolutely thrilled that you couldn't be happier with your Tacoma!

December 04, 2025

Everyone at the dealership was very helpful and extremely courteous. They were attentive without being pushy. The were honest in their dealings. More

by Mneamen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaden Doolittle was my salesman, and he was excellent! 5 stars!
Dec 08, 2025 -

Camelback Toyota responded

Thank you for your review. We're thrilled to hear that our team provided helpful and courteous service while maintaining honest business practices. Your recognition of our commitment to attentive, no-pressure service means everything to us at Camelback Toyota. We look forward to serving you again with the same level of care and integrity.

November 25, 2025

He completely changed my perception of car buying. He never pressured me and made the entire process feel comfortable and honest. He guided me through my options while still making sure the final choi More

by Rayjay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2025

We were referred to Melanie Kranz by a close friend, and we’re so grateful for that recommendation. We recently purchased a 2025 Toyota Tacoma, and Melanie made the entire experience truly enjoyable. She wa More

by Vashti Holmes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Martinez
Dec 03, 2025 -

Camelback Toyota responded

We are ecstatic to hear about your wonderful experience with your new Tacoma purchase! It's fantastic that a trusted friend's recommendation led you to have such a positive visit with us. We're thrilled that your sales representative provided the friendly, professional, and patient service that made the entire process enjoyable for you. Hearing that you felt confident every step of the way, from the test drive to understanding all the vehicle features and pricing details, truly makes our day. We're also delighted that our finance team contributed to making your experience stress-free and pressure-free. It's wonderful to know that you felt genuinely cared for throughout the process, especially given your background in the automotive industry. Your recognition of the effort to help you find the right fit rather than simply completing a transaction means so much to our team. Thank you for taking the time to share your experience and for recommending our services to others. We hope you enjoy many happy miles in your new Tacoma!