Camelback Toyota

The absolute most unethical dealership I have ever encountered. I would never recommend this dealership to anyone and would never purchase a vehicle from them again. They sell vehicles with prior dama encountered. I would never recommend this dealership to anyone and would never purchase a vehicle from them again. They sell vehicles with prior damage and then try and gaslight you into believing you caused the damage 3 weeks after you purchased the vehicle. It’s an absolute scam. Their certified vehicles mean absolutely nothing and I would NEVER purchase a vehicle here. It has been the absolute worst experience More

I am submitting this review on behalf of my husband who recently had his 2007 FJ Cruiser in for service. I texted Mike Romero and received prompt response and WOW... we could bring it in that same day. Mi recently had his 2007 FJ Cruiser in for service. I texted Mike Romero and received prompt response and WOW... we could bring it in that same day. Mike is an excellent communicator, service advisor and representative for Toyota. Thank you to service technician Juan (Tag I916) for thorough in completing the service ...nothing was left open...awesome job! Hubby did not use the transportation service (which is an appreciated option)...we live nearby and it was easy for me to pick him up. I wonder why this survey's highest rating is very good...I believe it should have an "Excellent" option which I would have rated for both Mike and Juan. I believe thorough service is highly important at a dealership; however, obtaining an excellent and low-pressure/stress sales experience and affordable purchase price is highest priority at the beginning of a new car experience and I would purchase from the dealership that could deliver on those 2 items. More

Muy buena conexion y muy buen trato le agradezco a Melanie Kranz muy satisfecho salgo justo con lo qué Queria!!! Melanie Kranz muy satisfecho salgo justo con lo qué Queria!!! More

I recently purchased a 2026 Toyota Corolla Hybrid from Camelback Toyota, and I had an outstanding experience thanks to Melanie Kranz. From the moment I walked in, Melanie was welcoming, knowledgeable, and Camelback Toyota, and I had an outstanding experience thanks to Melanie Kranz. From the moment I walked in, Melanie was welcoming, knowledgeable, and incredibly helpful. She took the time to understand what I was looking for and guided me through the process with patience and professionalism. Her attention to detail and genuine care made the entire experience smooth and enjoyable. If you're looking for someone who truly puts the customer first, I highly recommend working with Melanie! More

Paloma was a great help into finding my mom a new car for her price range! 💗💗 she’s so great. her price range! 💗💗 she’s so great. More

UNETHICAL DEALERSHIP – Avoid at all cost Believe the bad reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during last service visit and refuse to reimburse me $800 for the cost to repair. The way they have handled what should have been a very easy situation to rectify has proven that they do not care about their customers. They could have offered me a credit towards future services and that would have solved the problem immediately but instead they chose to give me the runaround right off the bat. I have had all maintenance done on my 2020 Rav4 at Camelback Toyota for the past 3 years since I purchased certified used with 10,000 miles. Car now has 50,000 miles so they have done 7 of the 9 lifetime oil changes it has had along with some other recommended services. The last oil change they did, they over torqued the oil drain plug stripping it so when I brought my vehicle in 5,000 miles later to a different Toyota dealership the plug was able to be removed but not replaced causing me to need a whole new oil pan. I tried reaching out immediately to Camelback Toyota and could not get a hold of anyone. My vehicle was on the lift with no oil and unable to drive. I was waiting to see if Camelback would want to have my vehicle towed there to fix it themselves but the service manager would not return my calls. After 5 days of paying for a rental car I decided to have it repaired where it was. For the last 2.5 months I have been trying to get reimbursed by them $630 for the oil pan and $125 for the rental car. I finally spoke with Service Manager Damian and he told me if I had brought it back they would have coded a claim for my platinum warranty to cover it. I reached out to warranty and they said they would not cover and that the dealership is responsible to fix. They transferred me to Toyota Brand Engagement for help who then contacted Camelback General Manger, Service Manager and Customer Service managers on my behalf. None of them reached out to me but lied to brand engagement saying they had. Damian is now ghosting me, not returning messages I leave, the operator lied to me and said he did not have a voicemail to transfer me to even though I was previously transferred to his voice mail. Brand engagement escalated my case and reached out to Camelback again. I finally got to speak with Jimmy Oh who gaslit me saying it could not have been their fault as they have special equipment that torques to spec but if I would have had it towed there they would have fixed it. I told him I would have if anyone called me back but could not keep paying rental car fees. He offered me $400 but I refused as they should take full responsibility since their technician screwed up. I asked him to call the other dealership since he is adamant they are to blame. He said he would but never did. I reached out to the service advisor there and confirmed they never heard from Jimmy. Called Brand Engagement again and was told they were standing by the dealership and couldn’t help me any further. I asked to speak to a manager and they said one was not available but they would have them call me back. Never heard from them again either. Unrelated or maybe not. At the last maintenance visit Camelback did (when they screwed up the oil pan) it was also time to do service on the Hybrid battery. Ever since then I have noticed my MPG has gone from 36.4 down to 32.4. That’s a 4 MPG drop in only 6 months. I am inclined to wonder now if something was not done right with that. The 3 years I have owned this vehicle I have maintained 36-38 MPG even during summer when I am running A/C to cool the car off before driving. I am going to have the other dealer service it at my next visit to make sure everything is good and see if my MPG starts going back up. Maybe it is a blessing in disguise that I did not take it back for Camelback to fix the oil pan as who knows what other damage they More

My husband and I had an excellent experience working with Estrella “Star” yesterday at Camelback Toyota. She was personable, knowledgeable, and professional. She went above and beyond to help us find the Estrella “Star” yesterday at Camelback Toyota. She was personable, knowledgeable, and professional. She went above and beyond to help us find the right vehicle. She did everything with patience and a smile! We have always had a good experience working with this dealership. More

I had an extremely disappointing experience with Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfr Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfront payment would be $200–$250, but after repairs were done, we were suddenly asked to pay nearly $1,000. I was also made to sign electronic documents without being shown any paperwork — and I’m not even the legal owner of the vehicle. On top of that, we were charged $44 for a loaner car that was promised to be free. We were left at the dealership for hours under emotional stress, with our vehicle being held. This was unprofessional and unacceptable. I hope management seriously reviews how this was handled. More

Terrible customer service, laughed in my face. I waited 5 weeks to reserve a vehicle being built. They tried to add 3k in dealer add ons without any explanation. I wanted none of the add ons. He t I waited 5 weeks to reserve a vehicle being built. They tried to add 3k in dealer add ons without any explanation. I wanted none of the add ons. He told me that it wasn’t in his best interest to sell me the car because he would make more money if I didn’t reserve the vehicle. I will never purchase from Camelback Toyota. I will post on social media and tell everyone I know to never purchase at this dealership. Total rip off. More