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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,491 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,491 reviews

February 09, 2025

My Service Rep, Mauro, took great care of me and he was very fair and honest, and delivered to all of my expectations. My car is running like a charm. Thank you Camelback Toyota! More

by HARRYSTEINHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Legarda
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Feb 10, 2025 -

Camelback Toyota responded

Thanks for the fantastic review, Harry! We're thrilled to hear Mauro provided you with excellent service and that your car is running smoothly. Your satisfaction is our top priority, and we appreciate you choosing Camelback Toyota!

February 09, 2025

The constant selling/upgrading services kinda annoying. I have manufacturer service scheduled I follow and always trying to do things early/too soon. More

by wrightjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
micheal in service depart
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Feb 10, 2025 -

Camelback Toyota responded

Thanks for your feedback, Wright. We’re glad you found value in our services but understand how constant upselling can feel overwhelming. We’ll take your comments into account to improve our communication and service scheduling. We appreciate your insights!

February 09, 2025

Titus is always helpful and let's me know exactly what is going on with my Tundra.He makes it easy to keep my truck maintained. More

by CW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus Petty
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Feb 10, 2025 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear that Titus has been so helpful in keeping your Tundra maintained. We appreciate your support and look forward to continuing to provide you with great service!

February 09, 2025

Mr. Garcia has been an outstanding member of your service department for the couple of days interacting with him put me and my stress level on low. You guys should definitely get him extra $ or rise. Since More

by rbirqurz1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mr. garica
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Feb 10, 2025 -

Camelback Toyota responded

Thank you, Richard! We’re thrilled to hear about your positive experience with Mr. Garcia. Our team works hard to provide excellent service, and your feedback means a lot. We’ll be sure to recognize his efforts!

February 09, 2025

They were very friendly the sales person was very nice and seemed to be very knowledgeable she Yoanna helped a lot the financial advisor was very helpful too all around was very good day More

by jsisk5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lon Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocio Hernandez, Yoanna Tona
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Feb 10, 2025 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you had such a positive experience with Yoanna and our financial advisor. Our team loves providing friendly and knowledgeable service. We appreciate your feedback and hope to see you again soon!

February 09, 2025

They took four hours to get just the oil change in the car was parked outside. Read it and nobody let me know that it was Ready More

by OSCARHDZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cammeron Clark
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Feb 11, 2025 -

Camelback Toyota responded

We understand how frustrating it can be to wait longer than expected for an oil change, especially without clear communication on your vehicle’s status. Providing timely updates and efficient service is important to us, and we appreciate you bringing this to our attention. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss this with you directly.

February 09, 2025

Samuel was great but others weren't so great. I spent 2k and got an email asking why I missed my appointment! More

by DAWNA.LEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel in Service
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Feb 10, 2025 -

Camelback Toyota responded

Dawna, thank you for your feedback! We’re glad to hear Samuel provided great service. We apologize for the confusion regarding your appointment and appreciate your insights. Your experience is important to us, and we’re committed to improving our communication. We hope to earn that fifth star next time!

February 09, 2025

Recommended unnecessary repairs (battery replacement), confirmed repairs were unnecessary by a third party (load test). Dealer refused to do anything else until battery was replaced saying they don’t beli More

by ALEXREICHSFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jeremiah - service center
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Feb 11, 2025 -

Camelback Toyota responded

We understand how frustrating it must have been to receive differing assessments regarding your battery’s condition. Our team aims to provide the most accurate recommendations based on our diagnostics, but we also recognize the importance of customer confidence in the services we provide. If you would like to discuss this matter further, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

February 07, 2025

My Service agent “Q” is very polite and courteous. He keeps me informed of each step of progress and makes me feel at ease about my car repairs. More

by Grid 8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abou Traore
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Feb 10, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear that Q provided such attentive service. Keeping our customers informed and comfortable during their repairs is our priority. Your feedback truly motivates our team!

February 06, 2025

The dealership is well organized and provides the same attention to vehicle maintenance that, in a simpler time, I personally worked on my very first car. More

by tonycz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep Jorgec Rodriguez
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Feb 10, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear you had a great experience with us. Our team is dedicated to keeping your vehicle in top shape, just like the good old days. We appreciate your feedback and look forward to serving you again!

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