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Camelback Toyota
Phoenix, AZ
5,598 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 5,598 reviews
Verified Customer
March 18, 2024
You have horrible customer service. For me to describe how much of a run-around I was given on so many issues, this review would need to be an epistle. For the consumer beware: After pu For me to describe how much of a run-around I was given on so many issues, this review would need to be an epistle. For the consumer beware: After purchase, I had several issues with my lease. I left 11 (ELEVEN!) messages there, and no one -- NOT ONE PERSON -- called me back to help me resolve my issue of a registration and key fob I was not given at purchase. The staff lied to me. I was hung up on several times. The finance manager Luis and several others have voicemails from me - never returned. I asked my finance person Miguel for a manager's contact. Never got an email back. I asked for help when I felt helpless, and no one there seemed interested at all in helping me solve my problems, including a matter of $600 owed me. This went on for 5 weeks and a dozen more unanswered emails and phone calls. Six (SIX!) weeks into my trying to get several of Toyota’s mistakes corrected, I finally received a call from their “customer service” person, and she was aloof - and at times even cavalier - on the phone when she “let me” discuss my issues. It is the last time I will lease or buy a car from you, obviously, and perhaps the last time I’ll purchase a Toyota altogether, after 10 years of being a Toyota owner; that is how poorly everyone there has done their job. Awful. Get some quality control in place, Toyota. You should feel ashamed to have a dealership like this repping you. More
by Plazzy Sarco
Employees Worked With
Other Employees :
Katrina in customer relations; Miguel Silva in finance
March 18, 2024
It was great. Titus worked very hard to get everything done quickly and effectively. I am completely satisfied with his performance. Titus worked very hard to get everything done quickly and effectively. I am completely satisfied with his performance. More
by chuckandjanicerankin
Employees Worked With
Titus.
March 18, 2024
Great service, quick easy, and answered all my questions! Happy to be back with the Toyota family!! Camelback Toyota has exceeded my expectations thus far! Happy to be back with the Toyota family!! Camelback Toyota has exceeded my expectations thus far! More
by THE3BEARDS14
Employees Worked With
Michelle Patnoe
March 18, 2024
Did not know there was no service for drop off and pick up for return. Had to get a ride, but I believe they finished everything that needed to be done. up for return. Had to get a ride, but I believe they finished everything that needed to be done. More
by LSTAUB12
Employees Worked With
Ted
March 17, 2024
Brought in my vehicle to have a remote start installed. Over the phone Andre discussed the options clearly. A decision was made and appointment set. Services asked for were done and all a good. Over the phone Andre discussed the options clearly. A decision was made and appointment set. Services asked for were done and all a good. More
by Birdacious1
Employees Worked With
Andre Miller
