Camino Real Chevrolet - Service Center

Poor customer service and slow slow slow service I leased my 2014 Chevy Cruze Turbo Diesel from Camino Real. That whole process was unprofessional and unorganized. I was even asked to come back and r I leased my 2014 Chevy Cruze Turbo Diesel from Camino Real. That whole process was unprofessional and unorganized. I was even asked to come back and resign a new contract after the vehicle had been delivered to me. Every time I come for service, it takes a minimum of 2 hours for the simplest of procedures. Tire rotation, exhaust fluid refill. 2 hours. Even with an appointment. People without appointments had their vehicles serviced before mine. They spend 20 minutes just putting your info into their system. What a waste of time. And they obviously have no system set in place to assure those who wait for their vehicles versus dropping them off are taken care of. It seems every time I wait for my vehicle, it sits in the spot I left it until I come out asking why it's been so long. Just poor, slow, half-xxx service. The tech didn't even know how to fill my exhaust fluid the last time I came. This looks bad Chevrolet. Poor job. More

Friendly and professional Drove in with my truck not running 100 percent before it even made it to the workshop the problem was identified and solved, and just to make sure the Drove in with my truck not running 100 percent before it even made it to the workshop the problem was identified and solved, and just to make sure the truck left running they had a mechanic check everything was in good running order More

POOR Customer Service I leased a 2014 Chevy Cruze Turbo Diesel from Camino Real. Customer service is non-existent here. They rush you in and rush you out. When setting u I leased a 2014 Chevy Cruze Turbo Diesel from Camino Real. Customer service is non-existent here. They rush you in and rush you out. When setting up an online appointment, they send an email promising a customer service rep would reach out to schedule, but that hasn't happened twice now. Their salesmen are vague and leave out any information they can that might hurt their sale. Their mechanics have little to no knowledge on the newer diesel engines which only leaves me to assume they aren't properly trained. They are very sloppy, leaving the white crusty residue all over my trunk when refilling the diesel exhaust fluid. One technician didn't know how much it took so they didn't fill it all the way and I had to wait another hour for them to fit me in. They wasted 3 hours of my time for a simple procedure. Their carwash after service might as well not exist. It's a waste of water and they do a horrible job. I won't be going back and I recommend investing your hard earned money elsewhere. More

Brought my van for inspection. 108 $ to get an estimate and a 21 point check, would be included towards repair. Expensive but I agreed since I wanted the car to be checked by a certified mechanic (the leas and a 21 point check, would be included towards repair. Expensive but I agreed since I wanted the car to be checked by a certified mechanic (the least I expect). Michael said he would call when they know around noon, have not herd from until I called at 5pm. I called. They gave me an estimate of above 300,-$ and the problem would be fixed. I asked what is wrong, they said the timing needs to be adjusted. I asked for their hourly rate, since this is something that takes 30 minutes most, ok let it be 45 minutes if you are inexperienced. He said "no, no this is gonna take hours the mechanic has to open up the whole engine". I asked are we talking about the timing belt? "No, no, it is only the timing that needs to be set." --- Ok, however, either the mechanic is not professional, then you should not let him touch your vehicle, if it is a trainee, you should not pay any professional rate, or they simply try to rip you off. When I asked about the 21 point inspection, Michael said this is only visual, tires, liquids, brakes are fine. So you don't get a written list that they did check anything as a reference. As I found out at another mechanic: Cooling liquid was under the 'mark line', one rear brake had a broken spring, at least two tires - though they had good threat - where very porous. I only paid for the estimate (expensive enough) and will bring my car somewhere else. Good luck finding decent service in this corporate business. To say something good: Michael was friendly. More

Service department personnel need to revamp their customer service skills and the manner in which they handle their customers' vehicles. I cannot complain of their technicans' mechanical aptitudes, b customer service skills and the manner in which they handle their customers' vehicles. I cannot complain of their technicans' mechanical aptitudes, but the condition in which they return your vehicle to you is deplorable. On 4/21/12, I took my GMC Sierra in for service. The vehicle was returned to me with grease marks on the floor mat, seat, inside step panel, and door panel; interior of the vehicle is light cashmere leather trim (imagine black grease on any part of this particular interior trim? Really?). Today, 4/28/12, I took my Suburban in for service; twice now they have managed to return it to me with scratches on the paint job. When I brought it up again to the Service Advisor, he became combative, and directed me to his manager. No empathy for the customer or for the way he or she feels. I grew up in the area where this dealership is located; it has been a community mainstay through the years. I strongly believe in investing in local businesses to help build our local economy. After today, I may have to rethink this philosophy. I hope Mr. Mike Hernandez and the folks that help him run his operation can figure out the established edict in running a sound and successful business: understand you customer's needs. More

Service experience anything but optimal. Took 2010 Tahoe (becuase of some minor body/molding defects) and was told they only due basic minimal service on Saturday. Service Mgr informed me that he would ore (becuase of some minor body/molding defects) and was told they only due basic minimal service on Saturday. Service Mgr informed me that he would oreder part and would call me in two weeks. I reached (after no call) and was told to bring in car on a Friday. Called Thursday and apparently he had forgotten to order part so he deferred me to the follwoing Tuesday (mind you I am a working professional and had already "juggled" my calendar for the Friday visit). On Monday i called to verify that we were on for Tuesday; he confirmed and I again juggled my calendar for a Tuesday visit. When I arrived Tues morning Service Manager realized he ahd ordered wrong part (apparetnly for LT and not LTZ) and told me he would order the right part and car would be ready Wed. At this point I opted to leave the car overnight and now had to juggle calendar for follwoing day (Wed). Wed mornign rolls around and now he informs me it won't be ready until Thursday (he offers me a rental but as of right now there are none available in my area. All I'm hoping for now is that my Tahoe will be ready by tomorrow (Thursday Aug 19 - confidence is not high). Long and short of it is I bought from this dealership because it was Latin owned and my prefernce is to patronize [ot the extent I can] Latin owned busineses (first mistake)... also, the gross oversights and what now amounts to 3 days inconveniece for what should have been a half-day is really beyond comprehension. It's too bad but it is painstakinly obvious that "customer care" is not big on their list and now "lesson learned". I will not recommend - in fact gooing fwd I will defer everyone to either Glendale or Pasadena - as "mediocritoy" is not an acceptable customer service posture. Maybe that's what Mike Fernandez Sr. instills in his team but he should demand excellence - it really goes further. More