Campbell Chrysler Dodge Jeep Ram

Horrible again I’m done with this service department. I’ve taken my vehicle here over the years for different issues including a couple of weeks ago. More often th I’m done with this service department. I’ve taken my vehicle here over the years for different issues including a couple of weeks ago. More often than not, the issues do not get fixed when they tell me they are fixed. A few years ago, I took my van in before we went on vacation. It needed brake work and it had a vibration in the steering wheel. They called me to say it was fixed and I picked it up the morning we were leaving. As I left the dealership and got on the interstate, the vibration was still there. I immediately called them back and told them it wasn’t fixed and explained that I needed to bring it back fir them to fix it right then as we were supposed to be leaving on our trip. They told me they didn’t have any room to look at it and suggested I take it somewhere else. I did, and the other shop was able to get me in and was able to get it fixed. A few days later when we were on our trip, the brakes started making a grinding noise. After the trip, I told the service department about the noise and they looked at the vehicle and were able to eventually fix the noise after some work. That was the first time we had to go back because what we were told was fixed wasn’t and we had to go back. Another time as we were going to pick up our vehicle after some maintenance, they told us that they didn’t know where our vehicle was. It turned out that another customer left in our vehicle and the service center didn’t even realize it until we asked where our vehicle was. This last time we brought the vehicle in, we asked them to fix a shuddering of the vehicle as the accelerator was pressed, we asked to fix the DVD player that only worked some of the time, and we asked for the windshield wiper fluid line to be fixed, and for the brake noise (again). They called the next day and advised me of what they were going to do to fix the car, and also recommended a service bulletin that was supposed to smooth out the shifting through a software update. I said that was fine. When we pick up the vehicle, the shuddering seemed to be fixed, but the windshield washer fluid still wouldn’t work. We had to have it fixed the next day, and it seemed to work. We left for the trip and realized as we were driving that the shuddering was still there. We also noticed that the windshield wiper fluid didn’t come out very well and the brake noise was still there (they told me that they checked the brakes and they were fine). Once we got back from the trip, I take the vehicle back in and leave it for two days. They told me they couldn’t get it to shudder and told me they just had a little labor charge for cleaning out the windshield wiper fluid nozzles. I told them to keep it fir a second day to keep driving it to see about the shudder. I didn’t get any call on the second day, so I called at the end of the day to ask if I could pick it up and if they had found anything. The guy I spoke with told me he couldn’t tell from the notes if they had found anything, so I told him I was coming to get it. When I got there, I went in to pay my ticket and was shocked to see a labor charge of 1 hour at $125 to clean out the nozzles. My bill was just shy of $150 and the shudder wasn’t fixed. When I asked why I spent $1000.00 before my trip to fix the issue and it wasn’t fixed, the service adviser couldn’t tell me why it wasn’t fixed. The only reason I’ve taken my vehicle there fir work was because we have an extended warranty on the vehicle that was sold to us as a lifetime “bumper to bumper” warranty. in all the times I’ve taken it in fir issues, NONE of them have been covered under the warranty. I have zero confidence in the service department and will never take my vehicle there again. More

Waited six hours for new tires and front end alignment. This Service should have taken 45 minutes. I was not informed of length of service, I would have arranged for a ride. I was not kept apprised of pr This Service should have taken 45 minutes. I was not informed of length of service, I would have arranged for a ride. I was not kept apprised of progress. I had to find the service representative myself. Did I mention I had a prescheduled appointment at 0800? I will never use this dealership again! More