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Campbell Ford

Niles, MI

Overview
Employees
Reviews
Vehicles
4.7
1,969 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,969 reviews

March 04, 2025

The staff was very helpful and provided updates on the service and when it would be complete. More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene 5 stars
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Mar 05, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department, Randy! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

March 03, 2025

Unbelievable service! Their mobile service they provide is second to none. Will use them in the future! More

by PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Mitschelen
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Mar 03, 2025 -

Campbell Ford responded

Thank you for choosing Campbell Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 02, 2025

Campbell Ford was able to pick up my truck, handle a recall, and bring my truck back all in one day with very little need from me to do anything. It was super handy and I really appreciate their white g More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Mar 03, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 02, 2025

Excellent customer service and attention to detail. Waiting area clean and comfortable. Service department keeps me informed on progress More

by MICHAELCHRONIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 02, 2025

Picked up my car and Fixed my transmission fast with no issues. Kept me updated on the repairs and cost. More

by Adamsautorebuilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 01, 2025

The service center lacks in communication, they also seem to have no confidence in fixing ongoing issues. Brought my truck in 5 times for the same check engine light, finally reached out to Ford to get some More

by CHAYCECASTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Campbell Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.https://www.dealerrater.com/dp/2662/reviews#

February 28, 2025

The mobile mechanic is wonderful! He was fast, friendly and efficient. We’ll definitely use them again! More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy & Isiah both 5 stars!
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Mar 03, 2025 -

Campbell Ford responded

Thank you for choosing Campbell Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 27, 2025

Erik Blad is definitely the guy to go see if your looking to buy a new or used car, him and the financing team are definitely a great team More

by Bigbuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Erik delivered such a great experience!

February 27, 2025

Everything was well presented & prepared. Had better selection of quality inventory than I found elsewhere. Was impressed & would strongly recommend to others. More

by TBAIR51564
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

February 27, 2025

Moe was on time very cordial and did a great inspection and oil change for us More

by CAMILLEBUJEKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe
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Feb 28, 2025 -

Campbell Ford responded

Thank you so much for your excellent review, Camille! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

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