Campbell Ford

Frustrating and Dishonest In Nov '18 I purchased a used vehicle from Campbell. I tried to make sure I asked all the right questions to ensure I was getting a good vehicle for t In Nov '18 I purchased a used vehicle from Campbell. I tried to make sure I asked all the right questions to ensure I was getting a good vehicle for the money I was spending. I was shown the inspection and repair audit papers from Campbell. In among the papers I noticed a notation in all caps: TIRE CONDITION RED, which I brought to my salesman, Scott's, attention. Scott went out to the service dept to ask about this notation and brought a man into the salesroom who said he thought they had replaced those tires. The man from the service dept then went outside to look at the tires. He came back inside and said to Scott and I that they had indeed put new tires on that car. Based on the answers to the questions I had asked and the assurance that vehicle had new tires, I purchased the car. At the conclusion of our transaction, Scott said that if I had any problems or concerns to call him. Two weeks after the expiration of my dealer warranty I did have an issue and called Scott and learned that there would be no help from Campbell. Fast forward to Dec '19, 13 months and 8,971 miles after I purchased my vehicle from Campbell. I had rec'd a recall notification from the manufacturer of my vehicle, I took it to a local dealership and asked that they also inspect my tires to ensure my car was ready for the upcoming winter weather. I rec'd a call from them almost immediately, I was told that one of my tires was below the industry discard standard and 2 of the tires were at the discard level. I called Scott at Campbell immediately, not because I thought he would do anything, but because I wanted him to know how frustrated I was to learn that the vehicle I bought had been misrepresented to me. Scott said that he would like to see the tires, so I immediately drove to Campbell, Scott inspected the tires, wrote down the size and said that maybe they could give me a discount on a new set of tires, but Scott also kept saying that there was nothing in writing that said they put new tires on the car. I agree, there is nothing in writing, but I had been told, in front of Scott, by a representative from the service dept that those were new tires. So at the conclusion of our conversation I told Scott I would wait to hear from him as to what Campbell would do for me regarding the tires. I left Campbell at roughly 3pm last Thu, it is now Tue and I have heard NOTHING from either Scott or Campbell. Yesterday we had freezing rain and snow move into our area so I went out and purchased new tires for my vehicle. In short, I would recommend that anyone purchasing a used vehicle from Campbell get an inspection from an independent mechanic and get EVERYTHING regarding your sale in writing because at Campbell their word and a handshake mean nothing. Also, even if I'm wrong about what I heard regarding the tires on this vehicle (which I'm not), shame on you Campbell for knowingly selling a vehicle that you know has TIRE CONDITION RED!!! More

Another easy and great experience My wife and I have purchased our last five vehicles from Jason Zeismer at Campbell Ford in Niles MI. Jason has made every experience a true delight. H My wife and I have purchased our last five vehicles from Jason Zeismer at Campbell Ford in Niles MI. Jason has made every experience a true delight. He is extremely helpful and listened to our needs. My last purchase a couple of weeks ago was the fast transaction for a vehicle purchase I have ever had. We return to Campbell Ford based off the excellent service we have received from Jason and everyone else. More

Easy peezy! I had a awesome first experience with leasing a new car for the very first time. Erik was knowledgeable, forthright and communicated with me very well I had a awesome first experience with leasing a new car for the very first time. Erik was knowledgeable, forthright and communicated with me very well, during the whole process - there were a lot of texts being thrown around (!) and I never had to wait long for a reply or for him to give me a call back. He was on it. The whole experience was very easy and he was even able to get me the exact car I wanted! My husband and I were so impressed by the whole experience that, now my husband is in talks with Erik in purchasing a future vehicle from him. Thanks so much! Erin O. More

Good job I had a good experience buying a new truck at this dealership. Everyone was friendly and courteous. I would highly recommended this dealership to frie I had a good experience buying a new truck at this dealership. Everyone was friendly and courteous. I would highly recommended this dealership to friends if they were to ask me. More

Amazing!!! John helped me with finding my Jeep Patriot. He has been excellent. He leaves me voice messages letting me know the services I can get with my jeep. F John helped me with finding my Jeep Patriot. He has been excellent. He leaves me voice messages letting me know the services I can get with my jeep. For example, free car washes for life, and my first oil change for free. I am so happy I found my new vehicle with Campbell Ford Lincoln. Bill took care of the financial end for me, and calculated a price that was good. Thanks More

"PONY" In all my years I wanted a "Muscle Car", but due to responsibilities I always purchased "Practical". Finally, after early retirement, I have the desi In all my years I wanted a "Muscle Car", but due to responsibilities I always purchased "Practical". Finally, after early retirement, I have the desire and means to buy a SHELBY GT 350. The sale was easy. Campbell had a pre-order with Ford that 'fit the bill' except for the color, while doing my internet search. There were other dealers that had the same car ordered with the color I wanted, but they insisted that I come speak to them before they would talk price. At Campbell though, I made my offer to Erik Blad (Sales Professional) at Campbell, about an half an hour later, Erik called me back with an acceptance. This was a cash sales, so everything went smooth as silk with Bill Fletcher (Sales Mgr.). They even showed my "PONY" on their Sales Floor for two week while the weather was inclement so I didn't have to drive it home in those conditions. Everybody that sees the "Performance Blue" really loves it. I am getting used to it also. It might be the better choice then black..... More

Fast, friendly and fun! The only "F's" this review gets is in the title! This is my second vehicle purchase from Campbell Ford and from Erik Blad. Erik was kind enough to let The only "F's" this review gets is in the title! This is my second vehicle purchase from Campbell Ford and from Erik Blad. Erik was kind enough to let us test drive without his presence for as long as we needed, as well as try a few different vehicles as I was unsure of what I was really wanting at first. Erik is the best salesmen I know because he isn't pushy or forcing, he's trustworthy, professional and polite. Erik gives you time to think about a big purchase, and goes above and beyond for his customers (ie: staying after hours to finish up the sale). Erik simply puts your mind at ease. I've only had this vehicle a few days now but it is the smoothest riding vehicle I've ever been in! All in all a great experience. More

Stress Free! Very easy purchase! All questions answered, everyone was friendly and professional. Quick, easy and painless!!! Thank you for your help and the assur Very easy purchase! All questions answered, everyone was friendly and professional. Quick, easy and painless!!! Thank you for your help and the assurance that you are there if I have any problems and need help in the future. More

I wish I needed more cars. To start we live in Grand Ledge, Mi. we are over 100 miles away. I had been looking for this Flex for 2 weeks. It was for my wife, price was below mar To start we live in Grand Ledge, Mi. we are over 100 miles away. I had been looking for this Flex for 2 weeks. It was for my wife, price was below market. Limited all the options she requested well its loaded, the miles is great. I called on a Saturday and was Lucky to talk to Erik Blad. I called dealers in Grand Rapids, Alpena, Traverse City. I called all over and no one was as helpful and a easy to work with than Erik. Well I drove down on Monday drove the Flex did all the paper work, next day wife and I drove down with certified check to seal the deal and Erik drove the car to meet us so we didn't have to drive all the way back to the dealership.( thought that was very nice of him to offer). Was like the old days when your word is your bond. Thanks Erik you are now on Our Christmas card list, With your work ethic some day you'll have your own dealership. Many Thanks. More

Excellent Service The team at Campbell did an exceptional job throughout the entire car buying process. Specially, Erik was very friendly and did not want to push a sal The team at Campbell did an exceptional job throughout the entire car buying process. Specially, Erik was very friendly and did not want to push a sale for right that second. He went at my pace to ensure I got the exact vehicle I wanted. More