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Campbell Ford

Niles, MI

4.7
1,968 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,968 reviews

January 04, 2019

Very quick! They had what I was looking for, got me approved the same day, cleaned the car and added protectant so I could drive it home. More

by Sharon V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Atlantis Asher
Jan 04, 2019 -

Campbell Ford responded

Thank you for your kind words. We strive for customer experiences like your's, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Erik, Atlantis and Bill know how pleased you are with their service. Welcome to the Campbell Ford Lincoln family. We sincerely hope you enjoy every single mile in your new Explorer!

January 02, 2019

Wonderful experience purchasing Lincoln SUV The experience was professional, informative, and accommodating to our schedule. They wanted to be sure we knew the product and to know what we wanted More

by Lincoln 2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Atlantis Asher
Jan 02, 2019 -

Campbell Ford responded

We are incredibly grateful for your kindness. Campbell Ford Lincoln values our customers and strives to make each purchase a personal experience. It's families like your's that make our job a delight. Thank you again for your kindness. I hope the new year is kind to you.

January 02, 2019

Great experience! Erik and Atlantis went above and beyond to help me with the purchase of my new car. Loved working with them! Their helpfulness and kindness will not b More

by unc42am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Atlantis Asher
Jan 02, 2019 -

Campbell Ford responded

On behalf us all of us at Campbell Ford Lincoln, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Erik and Atlantis. Our team of professionals are dedicated to providing you and everyone involved in the decision the best customer service possible. I know your situation isn't an everyday transaction for any dealership and I am so happy we were able to accommodate you and your needs. I know Atlantis is particularly touched by your kindness and you honoring her by naming your new Lincoln after her. Please know if there is anything you need even miles and states away please call us and we will do our best to help. I hope you and your amazing family have a terrific new year.

January 02, 2019

Great Dealership! I had a great overall experience in leasing my new car from Campbells! All of the employees I spoke were very friendly, yet professional. Eric was ver More

by adz25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Campbell Ford responded

Thank you for giving Campbell Ford Lincoln a shot and for leaving us this review. I am glad you are happy with the service and ease of purchasing a new vehicle. We like to keep things positive and with an upbeat vibe. Remember if you have any questions about the technology of the vehicle or if you need any service please don't hesitate to call on us. I hope you have a super new year. Thank you again for your kindness.

January 02, 2019

Worst ford dealer ever We were convinced to finance the car with ford motor credit for an incentive. We were told we could immediately re-finance with our credit union. Thi More

by Kat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Bell
Jan 02, 2019 -

Campbell Ford responded

We apologize for your negative experience. At Campbell Ford Lincoln we are committed to fair, honest and upfront information. It’s unfortunate that there was miscommunication about the best way to handle your refinancing situation. I know you have been in contact with several staff members and have been advised of how to correct your titling and lienholder situation and the proper timing of events to insure your refinancing went smoothly. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

January 01, 2019

Great experience Dan did a great job listening to what I was looking for and what the situation was. We were able to a much more dependable car without being pressured More

by corier14
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Marshall
Jan 02, 2019 -

Campbell Ford responded

Thank you for the great review! We work hard to meet exceptions like yours and I am glad we succeeded. Once your purchase is complete doesn't mean it's over. If you need anything at all please contact us, if you have questions about your new vehicle know you can stop in any time. I hope the new year is kind to you and your family.

January 01, 2019

LoveNew F150 Erik and the team we’re very professional and courteous in getting me the truck I wanted on a crappy rainy day. Glad I went to Campbell’s! More

by ChrisK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Gilbert
Jan 02, 2019 -

Campbell Ford responded

Thank you Chris for leaving a such a wonderful review. Being in our area the weather is never what we hope. Thank you for toughing it out in the rainy chilly day too. I am glad to hear you enjoyed your Campbell Ford Lincoln experience. We take pride in our name and making sure every customer has a great time buying a vehicle. If you should need anything please call on us. I hope you have a great new year!

December 31, 2018

A different type of buying experience! We have always hated the entire process of buying a car from the haggling back and forth to the "Let me go talk to my manager." This experience was c More

by Shari and Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Campbell Ford responded

Thank you for your positive review of Campbell Ford Lincoln. We strive to make the process of buying a vehicle easy and stress free. I am so happy to see that reflected in your experience. I have to agree Jason is really good at what he does and listens to his customers true needs. If you should need anything please call us without hesitation. Just because the sale is over doesn't mean our relationship is. I hope you have a super new year and thank you again from the Campbell Ford Lincoln family.

December 30, 2018

Incredible experience I needed to buy a car today, and despite odd moving circumstances, Erik and Bill made it seamless. My best car buying experience to date. More

by aleighgaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2018 -

Campbell Ford responded

Thank you for your kind words. I am happy to hear your Campbell Ford Lincoln was a great experience. It's our goal to make the purchasing process easy and stress free. I hope you continue to partner with us for any of your vehicle needs, be it service, body shop or parts. Have a Happy New Year!

December 29, 2018

Carl did a great job. Great sale. Got me exactly what I needed and wanted and I'll be back again to get rid of my wife's stupid chevy equinox. More

by nowak2am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Gilbert
Dec 29, 2018 -

Campbell Ford responded

Thank you for your kind words. I am glad to hear Carl and Campbell Ford Lincoln was able to help you get exactly what you wanted. We will be happy to help you get rid of your wife's "stupid Equinox". Happy New Year and Thank you again!

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