Campbell Nissan of Everett

I bought a few vehicles from Performance Nissan, this is definately not them. The staff is all new and they have been selling Toyotas for years,not Nissans. I bought a 2011 Nissan Frontier but the salesma definately not them. The staff is all new and they have been selling Toyotas for years,not Nissans. I bought a 2011 Nissan Frontier but the salesman did not know much about the truck, i actually knew more about it than him. I needed a couple of Nissan accessories and the "protection package" which was arranged on the sale.The "protection package" was scheduled and when dropping off my vehicle, there was no "loaner" just an Enterprise rental vehicle that was barely adequate with all the paperwork and inconvenience included. When picking up my vehicle ,I noticed the "Protection package" was not fully done and further arrangements needed to be done with another drop-off for the service visit and another "loaner" car. The accessories that were arranged and paid for did not all get installed and another vendor was arranged for additional parts(another inconvenience).Joel at the service desk admitted he screwed up and that he would arrange the service visit and get it corrected. Bottom line, i got a good vehicle, Nissan makes a good product. The service and additional arrangements are not going smoothly and this really effects the overall experience at Magic Nissan.The customer is always first and i should have been given a voucher, an oil change or something for my inconvenience, this has not happened.I took a chance buying a Nissan there, the location is convenient. I could have bought a Nissan anywhere, i probably should have looked elsewhere.The sale went well,service and parts did not. I would not rate this dealership very highly but i did get a good vehicle. More

05/12/2011 I went in for a regular oil change, they 05/12/2011 I went in for a regular oil change, they used Snythetic oil on the oil change which I had not been using prior to this Oil change withou 05/12/2011 I went in for a regular oil change, they used Snythetic oil on the oil change which I had not been using prior to this Oil change without even asking me. Being that it was my first time there since it was no longer Performance I should have been told, their response was as if I was making a big DEAL out of nothing I did not even get my car vacuumed, because they said no one was available to do so. I was used to being taken care of by Performance employees, I should not have had the same expectations! Anna Fierro More