Canandaigua Chrysler Dodge Jeep

Excellent Dealership! I gave 5 stars to this dealership as I got excellent service from the Internet Staff! I went to this dealership because of the Pacifica Promotion whi I gave 5 stars to this dealership as I got excellent service from the Internet Staff! I went to this dealership because of the Pacifica Promotion which was offered to me. I did the test drive and got the dealer code to get my $50.00 award. However, when I went on the Chrysler webpage, the code would not work. I called Chris Wheeler back (internet staff), and he said he would check into this issue for me. Despite the fact I did not purchase a vehicle from the dealership, Chris was still empathetic to my needs and followed through to help me out to get the award. I give both Chris and The Dealership 5 stars for their concern on my behalf! More

Amazing Sales Experience Went to look at a few of the new Jeeps that are out. Met Amy who took the time to show us the 3 types of vehicles we were looking at. Grand Cherokee, Went to look at a few of the new Jeeps that are out. Met Amy who took the time to show us the 3 types of vehicles we were looking at. Grand Cherokee, Cherokee and a Patriot. She was EXTREMELY knowledgable on product and listened to our needs. After hearing our requirements...she actually suggested we look at a Dodge Durango. She was sincere, polite and asked all the right questions! Amy is an asset! We test drove it compared it to the Grand Cherokee and it met the space requirements for my husband. It's rare today to find a sales manager who takes the time to listen. Highly recommend the 18 minute drive from Rochester!! More

Looking for a first car, employees seem to think I'm rich. I am in the market currently to lease a brand new car, as my first car. I've driven a Honda Civic, Toyota Corolla, Nissan Sentra, Kia Forte and Mazda I am in the market currently to lease a brand new car, as my first car. I've driven a Honda Civic, Toyota Corolla, Nissan Sentra, Kia Forte and Mazda 3. Just yesterday I went to this dealership to drive a 2015 Dart. I had called and made an appointment. I then discovered a dealer closer to me had way better pricing than they did, so I went there. I called and cancelled and the receptionist (Chris) seemed like I was inconveniencing the entire sales team. He didn't even say good bye or anything other than ok, he just hung up. When I got to the other dealer, they were closed so I decided to go to Canandaigua anyway. When I got there, he seemed annoyed that I showed up and kept saying "Well I had someone scheduled to be with him, but then he called and cancelled so I told them never mind." He repeated this a few times. Once I finally got the salesman (after having to give them all my information so they could track me down if they didn't make the sale) they took me to the complete wrong car, I told them exactly what car I wanted and they still brought me to the wrong one. I went on the test drive and it wowed me. I loved the car (salesman didn't seem to know much about it) but I had researched already. When we go back, I told them that IDE Honda had given me a quote for $189 a month for a civic se (this isn't a lie, they actually did). Kurt (the salesman) went back to find the car I wanted. I told him exactly what I wanted (a 2015 Dart SXT Rallye in white with a few packages in the 6-spd manual). He came back saying he had found the car 136 miles away. This car wasn't even relevant to the one I wanted. It didn't have the Rallye package and it didn't have the convenience package. Both things I said that I wanted. When I told him this he tried to go find it again. My dad and I told him not to worry because we didn't have much time and we weren't doing anything that day anyway. He went back to get estimates for e lease payment. Just then, the woman in the booth next to us was haggling on a price too. They sent out an extremely rude and nasty woman to talk to her. The woman who was buying the car was older. She said she couldn't afford the payment, and the rude woman started arguing with her saying "so these features aren't worth an extra dollar a day to you?" After the nasty woman had finished her argument the older woman walked out, I couldn't blame her. The nasty woman was making faces and expressions. We left to go to lunch and came back. I was quoted $392 a month for a 3 year lease for a car that is barely over $20000, and this is with 1000 down. How ridiculous! I will not be working with this dealer in the future again. They are crooks looking to get money and not find what car is best for you. One thing I can say is that Kurt was very friendly up until he told me the payment. If you do decide to use this dealer use Kurt. Just beware of the tricks! More

BUYER BEWARE This is a review of Canandaigua Chrysler Dodge Jeep. Do not ever buy or lease a vehicle from this company. They do not care about their customer This is a review of Canandaigua Chrysler Dodge Jeep. Do not ever buy or lease a vehicle from this company. They do not care about their customers. They sell cars that have problems that should be fixed before selling or leasing them. They do not. I bought a Trail Blazer on 4/8/2015, when I got home I noticed the rear wiper and the gas gage did not work, also the check engine light came on, and the battery for the keys were dead. I called them the next day, hoping they would fix the problems. I was told that nothing was under warrenty. The car had only 89000 miles on it. I E-mailed them in hopes of a response other than” nothing was under warrenty.” They did E-mail back. Several people in fact, all telling me this was not their field and they could not help. Finally Dick Clark called me back. Again I was told he was not the correct person to speak with. One more person I had to speak with, the used car manager. I told him about the problems that should have been fixed before a customer ever got in the car and he told me it was not his problem, or the right department. I never got the problems resolved so BUYER BEWARE!! Do not purchase or lease a vehicle from these guys. They don’t care at all for their customers or stand behind their vehicles. More

Canandaigua Chyrsler Dodge Jeep I recently purchased a Jeep Grand Cherokee from Canandaigua Chyrsler Jeep. I was impressed first of all by the fact that there is a "Friends and Famil I recently purchased a Jeep Grand Cherokee from Canandaigua Chyrsler Jeep. I was impressed first of all by the fact that there is a "Friends and Family" discount at the dealership. The salespeople do not work on commission. There very little negotiation or hassle. Everyone there was very friendly. My sales representative was Devan Farnes. Devon is a very fine young man with great potential. First of all he is polite and courteous and makes an extra effort to help. He communicates honestly with no pressure. If he doesn't have an answer to your question he finds out and gets back to you. He makes the buying experience a very comfortable one. On the very first day Devon took me around and introduced me to everyone and once I received the vehicle he spent a lot of time with me going over its operation. I have called him a number of times since the vehicle has been purchased and he has always returned my phone calls and answered my questions. Financing was easy with Laura Thomas (sales manager). She also is very nice and she found me a low rate with a reputable bank. Overall a very pleasant experience. Thank you. More

Great experience I had a great experience in buying our new car. I hope that the service continues throughout the life of my vehicle. Good job guys. I had a great experience in buying our new car. I hope that the service continues throughout the life of my vehicle. Good job guys. More

Purchased a used Wrangler from Devan Farnes/Canandaigua Jeep I had been shopping for used Wranglers for less than a month. Canandaigua Jeep had the model that met all my criteria: Black / Hardtop / Standard Tra I had been shopping for used Wranglers for less than a month. Canandaigua Jeep had the model that met all my criteria: Black / Hardtop / Standard Trans / Low Miles. I met Devan Farnes in the parking lot and he showed me the vehicle. He got the keys and a plate and within 10 minutes I was test driving. The Wrangler looked brand new inside and out! It rode very smooth - I was impressed! The test drive was very pleasant and productive. Devan was quite informative about the vehicle as he showed me all the features. Overall the test drive was an enjoyable experience because it was a very relaxed, low pressure setting. I had let a few other Wranglers slip away because of my inactivity so I decided to be more proactive with this particular vehicle. I did not see or hear anything that would dissuade me from purchasing the vehicle. My wife and I had purchased 3 other vehicles from this dealer since 1999 and had a positive overall experience each time. So, after getting my wife's blessings I decided to make the purchase. We took care of the paperwork that afternoon and I picked up my Wrangler the following day. I was pleased with the financing obtained and would have to say that I actually enjoyed the buying experience. I have been back to the dealer once for a covered service issue with a tire pressure sensor and was back out the door before finishing my cup of coffee! Devan was a pleasure to work with and I wish him continued success in the future! More

Very friendly and easy purchase experience Working with Devan at Canandaigua was a pleasure. He was extremely friendly and upfront on all of the dealing. He permitted our family to test drive Working with Devan at Canandaigua was a pleasure. He was extremely friendly and upfront on all of the dealing. He permitted our family to test drive the car on our own which made for a much more legitimate evaluation. I was also quite pleased Devan never pushed us to buy during the early parts of our visit to the dealership - he saw our interest level and was very respectful of our intentions. I would happily recommend anyone work with Devan for their own purchase. More

My Purchase of a New Jeep I was very pleased with my most recent experience at Canandaigua Chrysler Dodge Jeep. Devon was very helpful in choosing my Jeep Wrangler, and equippi I was very pleased with my most recent experience at Canandaigua Chrysler Dodge Jeep. Devon was very helpful in choosing my Jeep Wrangler, and equipping it with the options of my choice and still keeping the price and financing in a range which my financial situation would allow. Devon was great, he never pushed anything on me that would not be beneficial to me. he really listened to me and worked within my stipulations to get me the vehicle that I wanted. And I appreciated that very much I have recommended Canandaigua Chrysler Dodge Jeep to many people and I will continue to do that whenever I can, but now I will recommend Devon as well. It was great working with Devon and getting to know him. He has a wealth of knowledge about what he is selling, and he is good at listening to his customer. Devon also follows up with his customers after the sale and makes sure that they are happy with their purchase, and that all their questions get answered. I hope that you can see that I am very pleased with my recent experience with Devon and Canandaigua Chrysler Dodge Jeep. More

When I arrived at the dealership I was greeted by zak. I came in to look at a Grand Caravan and i was pushed towards the ram trucks as this seemed to be his strong point. He kept on trying to push a truck a came in to look at a Grand Caravan and i was pushed towards the ram trucks as this seemed to be his strong point. He kept on trying to push a truck as it CAN fit 3 kids just fine. Obviously this salesman has ever driven any distance with 3 kids in the backseat right next to each other. After i tried to leave he told me to hang on and I waited another 10 minutes while I waited for him to return. When he came back he had mark with him who finally at this point tried to get us to look at a Grand Caravan. I would not recommend this dealer as they seem out of touch with the car buying experience even though it's their profession.Bottom line: Pushy sales team who only care about the sale not about finding you the right car... More