Cape Coral Chrysler Dodge Jeep Ram

I was quoted a price in writing (which if I wish to pursue it in court I would win) which was reflected when scheduled appointment pursue it in court I would win) which was reflected when scheduled appointment More

Jeep maintenace Service reprehensive (Hanna) was very attentive. All customer service representatives were friendly and professional. Work was completed promptly. The Service reprehensive (Hanna) was very attentive. All customer service representatives were friendly and professional. Work was completed promptly. The building complex was modern and clean. Well run operation More

Takes a long time, There should be a 'Maybe' button I had my Jeep serviced there. This was the 2nd time I came there for the same problem. This time they found the issue. They said the work would be com I had my Jeep serviced there. This was the 2nd time I came there for the same problem. This time they found the issue. They said the work would be completed in 2 days, it took over 2 weeks. After some questions about the Rental car situation, Brian made sure that I wouldn't be responsible for something that wasn't my fault. Otherwise, I would have been livid. After getting the Jeep back, I still felt something was wrong. I took it to a local mechanic, and they found that something wasn't tightened correctly around the sway bar. This is the 3rd time that my Jeep took far longer than it was supposed to, and the 2nd time that there was something still wrong when I got it back. They should mandate that mechanics test drive the vehicle before sending them back to the Service Managers. Brian made sure things were done right (from what he knew about), so that's why the rating wasn't lower. I'm questioning whether or not to go to a different dealership for my work from now on, as I have another Mopar vehicle as well. I would recommend increasing staffing and bring an Evaluator to explore and improve the Business Systems in the Service Department. More

Very dishonest service dept and arrogant employees. Absolutely the worst service dept. I have ever dealt with. Management acts totally unprofessional and appear to take advantage of senior citizens by f Absolutely the worst service dept. I have ever dealt with. Management acts totally unprofessional and appear to take advantage of senior citizens by feeding you untruths and false promises. They cover up their mistakes and lie to you and then expect you to just take it. Only thing I can say good about this dealership is that the facility is gorgeous; just wish the employees ranked this high. I am in the market for a new vehicle but this place won't get anymore of my business. I might be a senior citizen but I won't sit still when someone is trying to rip me off! Prospective customers...BEWARE! More

I used to feel the way a lot of customers have reviewed 5 stars but since Brian Hunter in service left the service has gone significantly down hill. stars but since Brian Hunter in service left the service has gone significantly down hill. More

Better than I thought it would be. Hannah was my service advisor. She was very knowledgeable and and helpful in explaining things happening with my car. I need some parts to be delive Hannah was my service advisor. She was very knowledgeable and and helpful in explaining things happening with my car. I need some parts to be delivered and then the job can be completed. I only hope things continue to go well. More

Well done I called to make an appt. and from there to drop off, to explanation of repairs, final delivery all painless and a well earned 10! I called to make an appt. and from there to drop off, to explanation of repairs, final delivery all painless and a well earned 10! More

I bought my vehicle here new in 2019 and I had it serviced here and each time I brought it in for service they made a mistake each time by either putting to much oil in or the wrong oil. And since th serviced here and each time I brought it in for service they made a mistake each time by either putting to much oil in or the wrong oil. And since this my oil pressure has been steadily dropping. I am very dissatisfied with this dealer so I warn everyone. More

Top Shelf Customer Service Great service - from start to ending car wash - the new radio was installed and operational in less than an hour - professional from start to finish Great service - from start to ending car wash - the new radio was installed and operational in less than an hour - professional from start to finish More

Recall Inspection I took my 2020 Chrysler Pacifica PEHV for a recall inspection. In addition to the inspection, fluids were checked/topped off, a complete safety inspe I took my 2020 Chrysler Pacifica PEHV for a recall inspection. In addition to the inspection, fluids were checked/topped off, a complete safety inspection was conducted, and the vehicle was washed. The staff was very friendly and professional. The customer lounge is outstanding with plenty of new vehicles to check out. Thanks to Alex Cordova and the rest of the team for making a service appointment such a pleasant experience. Alex followed up after the visit to insure all was well. More