Cape Coral Chrysler Dodge Jeep Ram - Service Center

Best service you can get! Most reasonable price for work. Nicest people to work with . Most reasonable price for work. Nicest people to work with . More

I purchased my 2021 Ram eco diesel brand new in late 2022. About 6 month later I received recall notice for High Pressure Fuel pump recall. I immediately called my dealership, ( Cape Coral Chrysler Jeep 2022. About 6 month later I received recall notice for High Pressure Fuel pump recall. I immediately called my dealership, ( Cape Coral Chrysler Jeep Ram to make appt to fix the recall. Service told me part was not available for that fix. I sand ok, Ill check back in a few weeks. This went on for almost 15 months. At one point they said, we'll put you on the list. Never received a call. At least 6 check ins regarding this and was always told the same thing. Last week, 09/05/24 I received yet another postcard from Ram, this time it was marked URGENT. I called this dealership again, same story, part not available. I called the 800 number on the card, corporate recall and told them my story. They checked area dealerships and said Galeana in Ft Myers has the part. I called Galeana service and asked to make appt for recall regarding the high pressure fuel pump recall. They asked if I had bought the truck from them, I said no. They said well lets get you in the system and took all my info. Then when I gave them my VIN they said part was not in stock for my particular VIN. They said we will order the part and call you when we get it. 5 days later I get a call saying part is here when would you like to bring it in. They gave me appointment the vert next day and today, 9/12/2024 Galeana is fixing the recall for me on a truck I didnt buy from them. So for 15 months, numerous phone calls to Cape Coral Chrysler Dodge Jeep Ram regarding my recall, I had to call another dealer and in 6 days my recall is fixed. Beware, service departments are vital part of a new vehicle purchase and Cape Coral failed miserably. Needless to say I'm very disappointed in their lack of concern and action on a recall marked URGENT for 15 months. More

clean efficient well run wanna buy my next truck I'll buy it there again it there again More

All the employees are very nice good and fast service a really clean dealership and would recommend this dealership to a friend really clean dealership and would recommend this dealership to a friend More

Too expensive for a diagnosis. Whoever worked on my car left grease hand prints inside and outside, all over my tan leather. I waited over 10 min in the service department aisle wh Whoever worked on my car left grease hand prints inside and outside, all over my tan leather. I waited over 10 min in the service department aisle when I had an appt and no one was in front of me. No one greeted us when we drove up, multiple people walking by. We had to go inside and find someone. More