Back

Cape Coral Chrysler Dodge Jeep Ram - Service Center

Cape Coral, FL

4.1
4,813 Reviews

4,813 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center

Sort by
July 26, 2024

I have used this dealership for my jeep since moving into the area 3 years ago. It was always easy to make an appointment on line for service and the wait times have been approximately 2-3 weeks. The vehicl More

by cweeks75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Millspaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 26, 2024

I was greeted when I drove up. She was very friendly and knowledgeable. Shortly after, my service advisor Obi called and ask me if he could do anything else besides the factory rec More

by gswallaceltd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Obi Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 26, 2024

Alex was very attentive and kept me informed throughout the whole process. He made sure my vehicle was handled quickly. More

by jerryojeda0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Castori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Barroso
Jul 30, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 26, 2024

very punctual, cooperative as well as helpful in explaining what was required. Good communication while vehicle was in for service and when complete. Checkout was breeze just missed on the carwash More

by deuce177200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Schwinn
Jul 26, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 26, 2024

My service advisor communicated well. He did well. The lady at check out counter was not pleasant at all. More

by bbrudland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who checked took my payment for service but she was just rude. Second time now.
Jul 26, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@capecoralcdjr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 26, 2024

After bring in the truck in for 5 times. Problem not resolved. And they had it overnight two times. More

by goldwingms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Barroso
Jul 26, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Michael. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

July 25, 2024

Easy to set appt, Quick service. Great communication with service rep. Took care of all my issues in one visit. More

by IslandManInCape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IBRAHIM ABDALA
Jul 25, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 25, 2024

Everything went very smooth. Excellent service. All my needs were met. Very friendly staff. Good communication. More

by eserrano1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rasiel Echeverria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 25, 2024

I needed 4 new tires, they checked inventory and got me scheduled within an hour. My car wea ready in 2 hours. The staff was very helpful.. More

by jeffw1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Jopke
Jul 26, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 25, 2024

In Cape Coral for vacation and visiting family, needed an oil change before I make the long drive back home. Went to Cape Coral CDJR, pulled up and a service advisor came right up. He told me the oil change More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Jul 25, 2024 -

Cape Coral Chrysler Dodge Jeep Ram responded

Chris. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@capecoralcdjr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 29, 2024 -

Chris responded

Dealer reached out and offered to have the original oil change I was told when I showed up. Didn’t have the time to go back in and they said is there anything else they could do. I wasn’t really expecting anything but I said a refund for the confusion and lack of communication. They have not responded back, it’s been 4 days since the last communication.

...
137
...