Cape Coral Chrysler Dodge Jeep Ram - Service Center

Very very poor , no communication , no returned emails , phone calls, text , always in the dark, would never go there again phone calls, text , always in the dark, would never go there again More

I called the service department to verify if parts for an open recall on my car were available, we confirmed the specific recall and I was told it was available and I was offered an appointment. I live in Po open recall on my car were available, we confirmed the specific recall and I was told it was available and I was offered an appointment. I live in Port Charlotte and went all the way there just to waste my time, when I got there my car was received and held for 2.5 hours before they came back to tell me there were no parts available for my open recall. Not only did I waste my trip all the way there, but cannot even understand why they scheduled and received my car in the first place. How come it took them more than 2 hours to realize they did not have the parts for the car. I called and scheduled the appointment after confirming the parts were available. I took time off from work to be able to go there because I was told the department that handles recalls only worked Monday through Friday. I had to bring my 1-year old with me, a whole day wasted More

On my first visit there for an oil change and tire rotation I had some minor issues but once they heard of the problem they completely took care of everything. We all know problems happen but it’s how rotation I had some minor issues but once they heard of the problem they completely took care of everything. We all know problems happen but it’s how a company responds that makes all the difference and Cape Coral Chrysler Jeep really came through. More

Very disappointed in my last service visit. It was ridiculous was start to end. Felt very misled, had an 8:00 and told them when the appt was made that I would wait. It took almost 5 hours to It was ridiculous was start to end. Felt very misled, had an 8:00 and told them when the appt was made that I would wait. It took almost 5 hours to get my car back. I didn’t wait because the service writer told me it would be about 3 hours and that was after them checking in people no particular order which was very frustrating watching people who arrived after you being checked in. Also heard another service writer tell his buddy to just smile and deal with it. Sorry your customers are such an inconvenience to your employees. I also called and left a message for the GM to please call me and of course that didn’t happen. Not as good as it used to be. More

I have bought 5 cars from this location. Awesome staff and amazing service. Will definitely return in the future Awesome staff and amazing service. Will definitely return in the future More

Service, technical support costumer attending they are super great I very happy with dealership service super great I very happy with dealership service More

After service my car interior had grease on the arm rest and glove box door. This is the second time this has happened and management was advised both times. This visit my vehicle was taken in for a safety and glove box door. This is the second time this has happened and management was advised both times. This visit my vehicle was taken in for a safety recall. They had no parts to fix it and said at some point they would replace it. Apparently the vehicle wasn’t safe to drive. More

The experience with the gentleman that helped me was exceptional. It was fast and easy to get my car serviced. exceptional. It was fast and easy to get my car serviced. More

Went to have my oil changed at the express lane which took 3 hours and 30 minutes. Not so express in my opinion. If they are not going to allow appointments for oil changes they should at least have some took 3 hours and 30 minutes. Not so express in my opinion. If they are not going to allow appointments for oil changes they should at least have someone specifically working this lane. More

Genuinely the best experience working with Mike in the service department. Going to a dealership can be such a difficult task on the to do list especially when sales representatives often try to sell you service department. Going to a dealership can be such a difficult task on the to do list especially when sales representatives often try to sell you anything and everything or worse when the service team speak down to you or is unkind. This is absolutely not the case here, I have never been more pleasantly surprised. And my Jeep has had its fair share of issues so I’ve been here A LOT this year. The entire service team has been very kind, efficient, and trustworthy. I’m really grateful to have found a place where having my Jeep taken care of doesn’t make me dread taking it in. I know there are a few choices in the area for Jeep owners but please trust me when I say this is the only place worth going. Ask for Mike! More