Cape Coral Chrysler Dodge Jeep Ram - Service Center

Express Lane? ?? I inquired about the wait in the express lane and was told that i would need an appt for an oil change for my oil change plan that i had previous ?? I inquired about the wait in the express lane and was told that i would need an appt for an oil change for my oil change plan that i had previously bought. Not really what is advertised but OK. I get there early to drop off jeep for appt. CANNOT get anyone to come take my phone number to check me in. The porter was nice but he couldn't check me in. 35 mins later, an advisor (mike) training a new employee come out very disgusted that I had to wait so long just to get helped. I do appreciate that from him. He promised to get my vehicle done soon as possible and was realistic in the time frame. I don't know who mike is but I believe your entire team should follow his example of customer service. I hope the young man he was training picks up in his customer skills. thank you More

I waited a year for a replacement leather dash under warranty to come in, they called me to schedule the install, a week later I brought it in to be told they ordered the wrong part. They had a week to warranty to come in, they called me to schedule the install, a week later I brought it in to be told they ordered the wrong part. They had a week to figure it out and cancel my appointment but they rather inconvenient me to tell me in person. Extremely disappointed with the service department. More

Mike the service manager is the BEST! I always appreciate doing business with him when I’m there. I always appreciate doing business with him when I’m there. More

I dropped of my 2018 Jeep Grand Cherokee Trackhawk on January 8th 2024 with 19,873 miles on it for a the dashboard to be replaced and advised the service advisor that I did not want anyone driving the ca January 8th 2024 with 19,873 miles on it for a the dashboard to be replaced and advised the service advisor that I did not want anyone driving the car as its a very high hp and low milage vehicle he told me that nobody will drive this car other than in and out of the shop and we shook hands, 3 days later I get a call saying the dash they received was a different color and should come look and see if I wanted them to install it or not. I went to the dealer and saw that it was hard plastic dark grey dash which would come in a lower model Cherokee. I told them that this docent even come close to matching the Trackhawk interior which is all black leather, I was then told that the part was superseded to this new part and its what they make for the Trackhawk now, I pushed back very hard and said there is noway this is the correct dash! I called FCA and was eventually told that they ordered the wrong dash and now its gonna be 2 months to get the correct dash... The car is stripped of its interior at this point and im just like xxx man, why didn't you check to see if it was the correct part before we got to this point?!?! so now I wait until March 7th 2024 when they call me to say they finished the car and its ready for pick up. I go to pick up the car and everything looks good until I start the car and find that now the milage is 19,881 and here's where I lose my xxxx! I spoke with the service manager who told my that the reason that he drove it was because there was rust on the brake rotors from sitting and he didn't want me to be upset with how they looked when I picked it up 🤦🏻‍♂️ This has to be one ofthe dumbest things ive ever heard.. I told him I have a tracker on the car and id look at his driving and Ill give you one guess how he drove the car... Moral of the story Cape Coral Chrysler Dodge Jeep Ram are lying incompetent xxx! I find it amazing that they employ people like this!! More

Great customer service, always prompt and personable. They always have my Jeep ready before in great time! They always have my Jeep ready before in great time! More

Other than waiting for three hours for oil change it was ok. Everyone I spoke with were professional and friendly. ok. Everyone I spoke with were professional and friendly. More

The sales part of my experience was excellent. The service department could use some work. I waited outside “by my vehicle” for over 10 minutes while watching the service managers doing things t The service department could use some work. I waited outside “by my vehicle” for over 10 minutes while watching the service managers doing things that were clearly not work related. I finally went inside and spoke to a service manager who was on his computer. I had an appointment at 10:00 am for a recall but didn’t get out of there until almost 10:30. The customers who are waiting outside should be waited on first. Oh and when I called to set up the appointment, I couldn’t get a human on the phone until I had called the service manager who I had a business card for. More

Great communication while waiting for the service to be completed. Good experience overall. Will be back. completed. Good experience overall. Will be back. More

My service technician was very nice and cooperative to me when I came in on Saturday when I came in on Saturday More

Our tech Rasiel did a great job of getting our problem corrected. Communication with the service dept. is still a challenge. I called to check on my vehicles status and the woman that answered was not pl corrected. Communication with the service dept. is still a challenge. I called to check on my vehicles status and the woman that answered was not pleasant and then after being put on hold for several minutes, with no hold music, I was disconnected. No one called me back. It would be nice if you could have a progress app similar to when you order a pizza, giving you an update through the process, waiting, in shop, testing, ready? More