Cape Coral Chrysler Dodge Jeep Ram - Service Center

I’ve had at least two recalls that should’ve been taken care of with our first oil change that weren’t and I don’t understand why because you keep sending me texts about him and we were there and you didn’ care of with our first oil change that weren’t and I don’t understand why because you keep sending me texts about him and we were there and you didn’t do it. I am very mad about this and I have to wait till the next oil change since we live in our way. More

They tried to charge me for each diagnostic. Meaning if I suspected 3/4 things wrong with my vehicle they were trying to charge me $150 or what ever the diagnostic fee was. I told them that does Meaning if I suspected 3/4 things wrong with my vehicle they were trying to charge me $150 or what ever the diagnostic fee was. I told them that doesn’t make since I’m no mechanic. I can only speculate what I think is wrong, but that’s why you have a machine to check out my whole truck. If it wasn’t for me telling them what I thought was wrong. I don’t think they would have done what needed to done. Furthermore I asked multiple times to check my sunroof and they refused telling me my leak is from this very small crack on the inside plastic of my vehicle. I’m no mechanic but gravity runs down and water stains are above that crack. Why not just check it? Because they wanted another Diagnostic fee More

My requests (to disconnect the battery and/or pull the appropriate fuse to shut off the electronics) were ignored (car could not be turned off, which led to complete discharge of all batteries, leading to appropriate fuse to shut off the electronics) were ignored (car could not be turned off, which led to complete discharge of all batteries, leading to more damage). It was sitting in the parking lot at least until Monday, untouched and by that time the batteries were of course deep discharged. Followed by very slow service, could not get a rental "until warranty repair confirmed" which was almost a week later. This is our only car, and by that time I had gotten a rental car myself, which at this time of year is much more than the $40 a day Chrysler "allots". Bottom line: the diagnosis "dead battery" as the cause of the problem is a construct. The car was completely "frozen", electronically and mechanically, all 4 wheels were locked, lights on, displays brightly lit, could neither be driven nor turned off, and the display said "hybrid system needs service", "transmission needs service" and "emergency brake engaged automatically", plus all kinds of warning bells going off. All the while draining the batteries. Hybrid battery is not delivering the full range now, and the "car battery" had to be replaced only because it was allowed to completely discharged due to negligence. Very disappointed. My letter to Mr. Ganzi asking for support (including support to return the car to Chrysler because we now don't trust the quality and the software any more (it's a lemon!) - we had far too many problems already - was completely ignored. We bought the car at the dealership! Amazon gives me better service for a $ 5 purchase! I need to finish with a positive: Sundie from the phone center was helpful beyond any expectations (read my letter, Mr. Ganzi). More

Easy drop off and pickup. Made the experience seamless. Called as soon as it was done Made the experience seamless. Called as soon as it was done More

It was the best experience I ever had at a dealership. Your service advisor Amardeep was great. He answered all my questions and was very professional. The girl @ the car rental dept. jennifer [I think th Your service advisor Amardeep was great. He answered all my questions and was very professional. The girl @ the car rental dept. jennifer [I think that was her name] was also very professional.I was grateful that you got me right, becuase my dealer in venice were I bough my pacifica told me it would be after march 25. With only 1 car, that wasn't accepted with appreciation. You did great and I will be back if and when needed. Thanks More

Very professional. Kept me informed during the warranty repair process. They had to reorder a part but overnighted it for me and got me in the next business day. Kept me informed during the warranty repair process. They had to reorder a part but overnighted it for me and got me in the next business day. More

Friendly, professional service. Was greeted in a timely fashion and treated with respect. Good communication. Was greeted in a timely fashion and treated with respect. Good communication. More

I have left seven messages and I've also spoken to managers I can't seem to get a quote from the service department to install the trailer back controller no one ever answers phones no one ever return managers I can't seem to get a quote from the service department to install the trailer back controller no one ever answers phones no one ever returns calls probably the worst service department I've ever been to in my 55 years More

Good dealership the departments all need to have all the information of the customer they are working with information of the customer they are working with More

We were greeted with smiles. Found what I was looking for. Paperwork went quickly. Drove home with a new truck. Thanks Tony Found what I was looking for. Paperwork went quickly. Drove home with a new truck. Thanks Tony More