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Cape Coral Chrysler Dodge Jeep Ram - Service Center
Cape Coral, FL
4,738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,738 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center
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April 13, 2021
Service was completed okay. It was afterward when I had to go back because my locking lug nut adapter was missing. I always place it in cup holder when I get service. I drove off without checking and fin to go back because my locking lug nut adapter was missing. I always place it in cup holder when I get service. I drove off without checking and finally noticed it wasn't where I left it. I pulled over and looked throughout my car. It wasn't to be found. I quickly returned and when I approached a service advisor regarding the situation they went back to mechanic and he came up and started arguing with me that they do not use customers adapters, they have there own. I asked why is mine missing then? He got grumpy and went back and got me mine or one of theirs. No apologies just attitude. I drive 30 minutes to this service center since they seem to know what their doing. They even forgot to reset oil remaining reminder [no biggie] but that just added to my frustration.Their customer service skills have decreased drastically over the year. I doubt I will go back there for service. More
by heatherlnowlin
Verified CustomerEmployees Worked With
Stephan Cardone
April 13, 2021
I just think it was the newness of the service writer. He needs more time under his belt and he needs to think outside the box not be a corporate robot. Once i set the boundaries he was a different person an needs more time under his belt and he needs to think outside the box not be a corporate robot. Once i set the boundaries he was a different person and did what i wanted. More
by Frank Falco
Employees Worked With
ryan maxey
April 13, 2021
Mike C. (In service) his name is not on your list. He did a great job making sure my truck was done and done right. Thanks again for the great service!! ⭐️⭐️⭐️⭐️⭐️ Says I need to pick someone on you l did a great job making sure my truck was done and done right. Thanks again for the great service!! ⭐️⭐️⭐️⭐️⭐️ Says I need to pick someone on you list Mike C isn’t on your list so I will do random pick More
by grasshopper599
April 13, 2021
vehicle was brought in for 2 items. Oil change, this was completed, thank you. 2nd issue: Steering concern. I was quite descriptive with Robert who scheduled my appt my concern (safety concern actually) completed, thank you. 2nd issue: Steering concern. I was quite descriptive with Robert who scheduled my appt my concern (safety concern actually). I pick up my vehicle, leave your facility only to read my paperwork stating there is no problem with the steering. at this point, i'm upset. I called & spoek to Robert yesterday to express my disappointment and he remembered our initial conversation well. I was asked to speak with the service manager at which point i left a message yesterday and my call has not been retuned. Reading online, there is A LOT of content about a "TSB recall" involving replacement of steering box assembly. Recall or not, my vehicle takes extra effort to keep in its lane while highway driving; vehicle also veers at slower speeds as well, its just not as noticable. Both my wife and daughter will NOT highway drive this vehicle. I would like a call back to discuss this matter further with the result this matter WILL be addressed as it is a considerable safety concern. this is my 3rd Jeep wrangler, '08 sold, '14 rubi still own and this vehicle. i'm very much aware of what is acceptable steering and what is not. More
by rruzanski
Employees Worked With
Juan Flores
April 13, 2021
I was well taken care of at the dealership. I had my vehicle serviced. Everyone was accommodating and nice. Quick and clean. Kudos, Jeep and staff.. vehicle serviced. Everyone was accommodating and nice. Quick and clean. Kudos, Jeep and staff.. More
by OBGAL
Employees Worked With
JAVIER GONZALEZ
April 13, 2021
took 1 hour to schedule.then 1 hour at the took 1 hour to schedule. then 1 hour at the appointment. and they only removed the chrome piece on the steering wheel and left the hole with no plan took 1 hour to schedule. then 1 hour at the appointment. and they only removed the chrome piece on the steering wheel and left the hole with no plan to replace properly More
by snowbird33990
Employees Worked With
April 12, 2021
Great place with excellent customer service. Would highly recommend getting your vehicle serviced there. Service righter was extremely friendly and they take care of your car recommend getting your vehicle serviced there. Service righter was extremely friendly and they take care of your car More
by seanrs4
Employees Worked With
Other Employees :
Raymond Powers, JAVIER GONZALEZ, CHARLES SANTANA, SONJA NOEL, HANNAH DONOHUE, Juan Flores
April 11, 2021
They were absolutely wonderful to work with. They got me in within a few days of my call and had my Wrangler back to me the very next day and even washed it for me. Thank you so much in within a few days of my call and had my Wrangler back to me the very next day and even washed it for me. Thank you so much More
by deb.thiboutot
Employees Worked With
JAVIER GONZALEZ
