Cape Coral Chrysler Dodge Jeep Ram - Service Center

Did great and got it done when it had to be done unfortunately they forgot to but the blower fan back in so I had to go back unfortunately they forgot to but the blower fan back in so I had to go back More

I was greeted with a friendly smile, and the service personnel discussed with me exactly what I wanted done. Waiting area clean and chairs socially distant apart. Finally the work as done quickly at a r personnel discussed with me exactly what I wanted done. Waiting area clean and chairs socially distant apart. Finally the work as done quickly at a reasonable price. More

long wait time in drive and hard to reach service advisor does not call back and seat splitting not covered why still in my 3/36 does not call back and seat splitting not covered why still in my 3/36 More

Upon arriving, I was met by a representative who placed a seat cover and floor covering. She asked me what I was at the dealership for. I explained that I had an appointment for a recall and the name of the seat cover and floor covering. She asked me what I was at the dealership for. I explained that I had an appointment for a recall and the name of the service writer that I was told would be handling my write up. It took at least 20 plus minutes for a service writer to come outside and meet with me. But while I was there others pulled in and were taken before me. I started a conversation with one of the other vehicle owners who was taken before me and he told me that he did to have an appointment. Once the paperwork was done, I was told it would be approximately 30 minutes. Well it took an hour and thirty minutes till the service writer came to tell me my vehicle was finished More

I was experiencing valve tapping on my 2020 Jeep Grand Cherokee that we had ordered new and it only had 14,000 miles on it when this failure occurred. Apparently there was a production flaw in a run of H Cherokee that we had ordered new and it only had 14,000 miles on it when this failure occurred. Apparently there was a production flaw in a run of Hemi’s, which is unacceptable and heads should roll IMO, why wasn’t I notified of this flaw if they knew what production run was affected. This is the 3rd Grand Cherokee that we have owned with the Hemi and have never had a problem with the Hemi. I was willing to wait the 2 weeks to get it fixed. That being said, I had to repeatedly call and leave messages for a status, waiting days for a call back. When I finally got a call back, I was informed it would be ready on the next Tuesday. Well it ended up to be Friday, as I said I was willing to wait for it to be fixed right but be upfront with me on the time frame. When I did get my Grand Cherokee back, there was a tool left under the hood and it smelt like burnt antifreeze and was low on coolant. I ordered Mopar coolant and it took more than a half gallon, I found this to be unacceptable, the vehicle should have been road worthy when I picked it up. We need to be able to depend on this dealership for service. They also need signage on what lane to drop off for service and at the desk to pick up from service. When dropping off, the woman, who really loves her job, told us that this lane was for dropping off loaners, which there is no sign of course. More

Came to the dealership with a radio/screen delamination issue (Hellcat). Ryan ordered the part and made an an appointment for it to be installed. Came back but the new radio was defective and I am still wa issue (Hellcat). Ryan ordered the part and made an an appointment for it to be installed. Came back but the new radio was defective and I am still waiting to be told when I can come in to get the warranty repair completed. More

Other than not having the recall part in stock and I'll need to return for a second visit the service dept did a great job. need to return for a second visit the service dept did a great job. More