Cape Coral Chrysler Dodge Jeep Ram - Service Center

Worst service I have ever experienced! Dropped my car off at 10:30am. They said it would take 2 hours to diagnose and got me a Lyft ride home. Got a call in 2 hours with diagnosis, $630 repair job. Authorize at 10:30am. They said it would take 2 hours to diagnose and got me a Lyft ride home. Got a call in 2 hours with diagnosis, $630 repair job. Authorized service because what choice did I have. Didn't hear from them again until almost 7pm after leaving several messages. Had to keep my car overnight to ensure everything was ok. Next day, didn't hear from them again until 2pm despite leaving several messages including one for the service manager. Asked to get Lyft back, waited over an hour for Lyft, no Lyft. Finally got a ride to pick up my car. Service rep nowhere to be found. Complained to manager who was not at all apologetic and made excuses. Finally paid and got my car 30 hours later! More

I was very dissatisfied with my experience because the people that have the technical expertise to diagnose my vehicle seemed not to be available when I brought my car back in after their first Diagnose o people that have the technical expertise to diagnose my vehicle seemed not to be available when I brought my car back in after their first Diagnose of my van and the sounds coming from the rear suspension of my 2015 town & Country . I had issues with the rear shocks and I said that there was something wrong with them but they charged me a $155 to tell me there was nothing wrong with the shocks . I end up taking it elsewhere and it only took them a minute to tell me i needed new shocks and replacing them costed me only 55.00 per side I was charged $155 for a diagnostic fee that easily could of went to the repairing of my shocks and I got nothing out of it but lip service . Even after i kept complaining they still said nothing was wrong with them.. SO I begrudgingly paid the $155.00 and asked the service manager to take a ride with me and even he said he could hear the noise it made and said its wasnt covered under my warranty it was wear and tear ? So the srevice manager can hear the sounds of busted shocks but the mechanics cant ?? I dont think im coming back any more because ryan my services consultant said that it was 788.00 to fix the rear suspension problem and all it was was simple shocks that after being replaced solved the problem .. ..So disappointed is far from what i felt.. And whats good is max care lifetime warranty when every time something fails you call it were and tear .my previous visit costed me over $1000.00 for engine mounts that failed that originally was covered but you made more money off me making me pay for it ... My complaint is going also to chrysler directly also for this treatment.. Thank you ..karl bissinger kbissinger@comcast.net More

Jay has a great service team . They take pride in what they do and concern for the customer . his prices are great ! Looking forward to my next visit . they do and concern for the customer . his prices are great ! Looking forward to my next visit . More

Stephen Nardone was "our service guy". He was great. Very helpful. Answered all our questions and kept us up to date on status of repair. He also arranged for a loaner car for us which we appreciated. Very helpful. Answered all our questions and kept us up to date on status of repair. He also arranged for a loaner car for us which we appreciated. We would work with him again. Thanks Stephen. And Anna the service concierge was a pleasure. She was friendly and professional. Great person to have to make the first impression of your dealership. Thanks Anna. More

We brought our van in for a recall. Our service advisor Javier recommended we get a rental because the service would take a few hours. We had not heard anything 5 hours later so we called. The first call w Javier recommended we get a rental because the service would take a few hours. We had not heard anything 5 hours later so we called. The first call we were transferred to Javier's phone which rang and rang. Next call in we were told to leave a message on his phone. Next phone call when we explained that we did not get a response from Javier we were told that was all we could do. We wanted to talk to someone, anyone on service to get an idea how long our van was going to take. So we drove out to the dealership.We find Javier who tells us his phone is not working. Then he finds out our van will not be ready until tomorrow. The recall required them to discharge the battery before they started. This would have been great information to have before we arrived. Javier gave us his cell # so we could text him and the rest of the process went smoothly. The rental did not coast us anything. More

Should not take 90 min for a pre scheduled oil change and tire rotation. If it was not for the Mopar service contract I would do somewhere else. Service person was very personable and nice but team has to tire rotation. If it was not for the Mopar service contract I would do somewhere else. Service person was very personable and nice but team has to get this down to 30 to 45 min. Also, purchased car at another dealer since sales manager could not comprehend employee price. Employee price is not a negotiation. More

My service person Javier was as usual amazing. He really cares about his customers and always is full of energy. He takes pride in his job and is an asset to the dealer cares about his customers and always is full of energy. He takes pride in his job and is an asset to the dealer More

The person who served me was Stephen Nardone. He was excellent. I give him a #10. He made me feel comfortable. I would love dealing with him again whenever I have to come again. excellent. I give him a #10. He made me feel comfortable. I would love dealing with him again whenever I have to come again. More

Great experience overall. Very professional and great communication pertaining to issues and resolution. Will come back again for sure as service as second to none communication pertaining to issues and resolution. Will come back again for sure as service as second to none More

The diagnosis for my car was wrong. I paid the $150+$75 to figure out my check engine lights and gas cap light issue. They told me my transmission was working properly. It was not!! Then they wanted $753 to figure out my check engine lights and gas cap light issue. They told me my transmission was working properly. It was not!! Then they wanted $753 to fix my gas cap light. I fixed it myself for under $10 with no tools and 10 minutes of my time. Huge rip off!! Will never go back to this dealership again. Everyone should avoid going there. They don't care about you or your car, just your money!! More