Cape Coral Chrysler Dodge Jeep Ram - Service Center

Came to the dealership with a radio/screen delamination issue (Hellcat). Ryan ordered the part and made an an appointment for it to be installed. Came back but the new radio was defective and I am still wa issue (Hellcat). Ryan ordered the part and made an an appointment for it to be installed. Came back but the new radio was defective and I am still waiting to be told when I can come in to get the warranty repair completed. More

Upon arriving, I was met by a representative who placed a seat cover and floor covering. She asked me what I was at the dealership for. I explained that I had an appointment for a recall and the name of the seat cover and floor covering. She asked me what I was at the dealership for. I explained that I had an appointment for a recall and the name of the service writer that I was told would be handling my write up. It took at least 20 plus minutes for a service writer to come outside and meet with me. But while I was there others pulled in and were taken before me. I started a conversation with one of the other vehicle owners who was taken before me and he told me that he did to have an appointment. Once the paperwork was done, I was told it would be approximately 30 minutes. Well it took an hour and thirty minutes till the service writer came to tell me my vehicle was finished More

I was experiencing valve tapping on my 2020 Jeep Grand Cherokee that we had ordered new and it only had 14,000 miles on it when this failure occurred. Apparently there was a production flaw in a run of H Cherokee that we had ordered new and it only had 14,000 miles on it when this failure occurred. Apparently there was a production flaw in a run of Hemi’s, which is unacceptable and heads should roll IMO, why wasn’t I notified of this flaw if they knew what production run was affected. This is the 3rd Grand Cherokee that we have owned with the Hemi and have never had a problem with the Hemi. I was willing to wait the 2 weeks to get it fixed. That being said, I had to repeatedly call and leave messages for a status, waiting days for a call back. When I finally got a call back, I was informed it would be ready on the next Tuesday. Well it ended up to be Friday, as I said I was willing to wait for it to be fixed right but be upfront with me on the time frame. When I did get my Grand Cherokee back, there was a tool left under the hood and it smelt like burnt antifreeze and was low on coolant. I ordered Mopar coolant and it took more than a half gallon, I found this to be unacceptable, the vehicle should have been road worthy when I picked it up. We need to be able to depend on this dealership for service. They also need signage on what lane to drop off for service and at the desk to pick up from service. When dropping off, the woman, who really loves her job, told us that this lane was for dropping off loaners, which there is no sign of course. More

Easy drop off for service. Had oil/ filter change w/ inspection-- service did not speak to me about inspection--I would have preferred they did. inspection-- service did not speak to me about inspection--I would have preferred they did. More

Other than not having the recall part in stock and I'll need to return for a second visit the service dept did a great job. need to return for a second visit the service dept did a great job. More

Very Unorganized, had to many people at one time. They said an hr my car would be done and it took much longer and left before I could get my car washed. said an hr my car would be done and it took much longer and left before I could get my car washed. More

I brought the car in for some issues and they were not resolved. I purchased the car 5 weeks ago from you being told the car was in great shape specially for what I paid for. A 8 yr old car for 14000 Not resolved. I purchased the car 5 weeks ago from you being told the car was in great shape specially for what I paid for. A 8 yr old car for 14000 Not very happy. Returned car 2 days later with problems. It’s like they didn’t even listen to me and the service manager was a little rude. Sales manager was very nice. More