Cape Coral Chrysler Dodge Jeep Ram - Service Center

Excellent Customer Service Being from out of town and looking to a long trip home I decide to get an oil change on my 2017 Wrangler Sahara Unlimted. Upon arrival(I had an appoi Being from out of town and looking to a long trip home I decide to get an oil change on my 2017 Wrangler Sahara Unlimted. Upon arrival(I had an appointment) the tech advisor informed me that it will be an hour as there are several customers ahead of me. Being the a "'I do not like to wait kind of guy" I moaned but agreed to wiat. Within a half hour the advisor approached with the news that my oil change was complete and that there was no charge since there remained a complementary oil change from when I purchased the Jeep. This was a double bonus as Jeep maintains universal information on the vehicle (very helpful) and the advisor met my expectations--not always obtainable these days. I appreciated the level of customer care and understanding of the customers needs. In my line of business this is the type of support and understanding of the customers needs I look for and expect. I know my expectations are high but in todays business enviroment we all need to be more focused on the customer and this dealership and Cassaundra did exactly that!! thank you Harry Palin Compliance Manager Global Supply Chain Pratt & Whitney United Technologies Corporation More

Service visit The issue for which I brought my RAM in turned out to be no problem found. Service advisor and technician explained things very clearly. The new beau The issue for which I brought my RAM in turned out to be no problem found. Service advisor and technician explained things very clearly. The new beautiful facility was a bonus! More

Worth the drive!! My Fiat is not from there, of course, but your dealership just got the best person I know from car dealerships in this area, Maurizio Randazzo, who kn My Fiat is not from there, of course, but your dealership just got the best person I know from car dealerships in this area, Maurizio Randazzo, who knows all about customer service, and since I bought 4 cars so far from him, and now have NO desire to go back to the other dealership, I called him to see if your dealership could do my oil change and service, and I wanted to look at a car for someone else. He invited me to come out there, it was clean, big, and beautiful, so I’m sure we will be coming out there from now on. I hope the future is Fiat, so I could get warranty work if I needed. Good job bringing Maurizio there, I also met a few others who showed me around the lot, the young man that cleaned my car was great, and I recognized a few others from the old dealership. Sam, one of the service attendants, stood with me while I waited for someone to write the car up, and was very hospitable. Customer Service is very important to me. More

Oil Change and tire rotation Rebecca facilitated the service appointment and did an excellent job from start to finish. She was very professional and accommodating. Even gave me Rebecca facilitated the service appointment and did an excellent job from start to finish. She was very professional and accommodating. Even gave me a tour of the new facility More

Wait and wash I waited for at least 10 minuets for a service rep. to show up and write me up. The time I was quoted, 45 min. Was less than actual for oil change and I waited for at least 10 minuets for a service rep. to show up and write me up. The time I was quoted, 45 min. Was less than actual for oil change and tire rotation. Second issue was the car wash. Vehicle came out with water spots allover but was ok until it dried and left spots all over the vehicle. The water spot were soap residue. NO RINSE HAPPENED!! More

took awhile but was great service Had very helpful service, brian was very helpful and explain what was going on and if had any problems in the future to let him know Had very helpful service, brian was very helpful and explain what was going on and if had any problems in the future to let him know More

Service and warranty Had apt weeks in advance. Was told they would honor my service plan and that they would have my tires in stock. This is the only reason I scheduled wi Had apt weeks in advance. Was told they would honor my service plan and that they would have my tires in stock. This is the only reason I scheduled with them. Once I arrived it was if they didn’t know why I was there, wouldn’t honor my service contract, and had to order my tires. The only thing they did for 90+ minutes was update my software for a recall, which I could have gotten all 3 services performed at once at Naples. Never once apologized or acknowledged this inconvenience as a customer. Staff is poorly trained in customer communication and lack professionalism. I was going to lease my daughter a Jeep,but will travel somewhere else even though I live in Cape Coral for my SRT Durango and my future lease so I don’t have to deal with this service department again. Big disappointment for a lifetime Dodge customer. More

service the people were very helpful, the facility was clean, and the work was excellent. i would recommend this dealership for all services. keep up the the people were very helpful, the facility was clean, and the work was excellent. i would recommend this dealership for all services. keep up the good work More

Happy The service reps are very helpful and pleasant. I dealt with a Rebecca and she knew her job. We were so impressed we made a appointment for my husband The service reps are very helpful and pleasant. I dealt with a Rebecca and she knew her job. We were so impressed we made a appointment for my husband's car. More

Great Facilities Nice state of the art new dealership. Comfortable waiting area with complimentary drinks while you wait. Service was expedient and staff was friendly. Nice state of the art new dealership. Comfortable waiting area with complimentary drinks while you wait. Service was expedient and staff was friendly. While I browsed the lot I did not encounter any high pressure salesmen. Rather most salespersons were open to helping answer and questions I may have and to make my time on the lot more pleasant. More