Cape Coral Chrysler Dodge Jeep Ram - Service Center

$200 "diagnostic test" to tell me the radio screen out on my 2017 Pacifica. This is a known problem for Pacificas, but neither Chrysler nor the local dealership willing to help. I tried both and they keep se my 2017 Pacifica. This is a known problem for Pacificas, but neither Chrysler nor the local dealership willing to help. I tried both and they keep sending me back to the other for help. More

I wanted to check the brake wiring because when pulling my 5th wheel and we hit a bump in the road the brake seems to disengage from the truck. I get a message that “the brake is disconnected” and to check my 5th wheel and we hit a bump in the road the brake seems to disengage from the truck. I get a message that “the brake is disconnected” and to check the wiring. This is a very dangerous situation because the 5th wheel keeps pushing against the truck and makes a timely stop nearly impossible. This is an accident waiting to happen. Very unsafe. Nothing was checked and my request to have it done did not even appear on the invoice. The rest of the service was OK. More

I was happy with my requested service, however i was confused when I requested a front end alignment and the service writer wanted to schedule a 4 wheel alignment on a Ram 1500 rear wheel drive truck. confused when I requested a front end alignment and the service writer wanted to schedule a 4 wheel alignment on a Ram 1500 rear wheel drive truck. this has a solid rear axle and there is no way to do a rear wheel alignment on this vehicle. ( I did check this out) otherwise I was satisfied with my service. More

They done a great job and in a timely manner great place to do business. They where all friendly and eager to help get the problem fix. to do business. They where all friendly and eager to help get the problem fix. More

I had an issue with a dead battery on a brand new vehicle purchased 5 months ago. I called into the dealership to see what I needed to do about getting it replaced and to confirm it was still under warranty. purchased 5 months ago. I called into the dealership to see what I needed to do about getting it replaced and to confirm it was still under warranty. The first phone call I was transferred to service and spoke with Sarah who couldn't answer my questions but said she would transfer me to a service adviser. That lead me to a voicemail which I left a message. Once the roadside assistance arrived and jumped my car I called the dealership again to find out what I needed to do because I never received a call back. This time Sally answered the phone. As I was trying to explain the situation to her she kept talking over to me so much so I said if you would let me finish you might be able to know who can help me. She then took my name and number and said she would give it to her manager and have them call me back. So I once again waited for a call back at which time my vehicle was currently running in my garage which I could not turn off. After about 20 mins I got in my car and drove to the dealership to get the problem resolved. When I arrived at the dealership I was greeted by a very nice older gentleman who advised me not to turn my vehicle off and stay inside where it was warm and he would get the service adviser to assist me. Javier Gonzalez assisted me and was absolutely wonderful. He was very upfront and honest with me in regards to the time frame it would take to resolve the issue. I told him that so far I was not impressed with the experience dealing with the service dept and told him how the morning started. While waiting inside I received a text message stating that the inspection for my vehicle was completed and that my vehicle would be ready for pickup at 0630pm. So I went back to the counter next to where the service desks are and spoke to Sally about being able to speak to Javier. She said "His desk is over there and pointed but said he is not there". She proceeded to state "He is here but just not at his desk but he will be back". So I stepped back and waited for him to return, after another 15 mins past I noticed my Sales Rep - Patrick was not with a customer so I approached him and showed him the text messaged and asked him is he could possibly help locate Javier so I could find out what was going on with my vehicle and why it was going to take another 6 hrs. Patrick was awesome once again and immediately call Javier and walked me back over there where I was able speak to Javier and find out that my vehicle was getting washed and would be ready in a few minutes. There is not a spot for me to rate the help I received from Patrick but I wanted to let someone know that he once again went above and beyond. Not only did he help me with Javier he happened to see me sitting there waiting and stop to say hi and see how things were going. I don't know if Sally was just having a bad day that day but if she wasn't she should not be one of the front end people dealing with customers. There is nothing worst than having someone talk over you and when you ask to speak to someone to just be told he is not here but will be back, it doesn't really make you want to come back again. Thank you for your time, Brenda Hector More

Excellent service, resolved my issue after hitting a deer that caused problems with my adaptive cruise control Very friendly staff. I would highly recommend This dealership. Their online service schedulin that caused problems with my adaptive cruise control Very friendly staff. I would highly recommend This dealership. Their online service scheduling tool worked very well. More

Excellent service and very pleasant service writer. The only minor thing that bothered me was that I took the ‘free’ car wash (so I can’t complain) but the vehicle actually looked worse when it was finishe only minor thing that bothered me was that I took the ‘free’ car wash (so I can’t complain) but the vehicle actually looked worse when it was finished than before because it was loaded with water spots. More

Advisor was excellent. Attentive and answered all questions. Estimated wait times were almost accurate. Price given on quote wasnt off by much. Great service overall questions. Estimated wait times were almost accurate. Price given on quote wasnt off by much. Great service overall More

Very satisfied with customer service at this dealership. Service has been performed in time indicated and they provided estimate of cost for approval before starting work. Service has been performed in time indicated and they provided estimate of cost for approval before starting work. More